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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

cant make calls or use data

I topped up for the $40 plan on wed and still cant make any calls or send texts. Data wont work either.

Resolved! US Roaming

hello, I am going to New York for the weekend. I think my auto-renew payment just went through and I forgot to add on the US roaming. Is there still a way for me to add it on so it starts today. Will the add on come off in 10 days? Thanks.

Pay

I changed my plan, I had a credit of $10. My plan change was successful and put my credit card information in and it went through as I see it on my banking information. I reset my phone and I still can’t call or text and now it’s saying my credit is ...

Resolved! paid by vouchers

paid by vouchers but after one day service the next day wednesday 15 may 2019 we have no service

Resolved! Canad wide Talk, but blocked from calling same province. (Ontario: Brampton to Thunder Bay)

I'm on a $25 per 30 days plan This plan includes: -- 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextIt states I have Canada-wide Talk but it blocks me "you don't have active long distance add-on". I'm trying to ca...

Resolved! Unable to SignUp

Hi there, I switched from Kodoo to PM this Wednesday (May 15) using a retail partner. They created an account, configured an email and set a pin code. They also did a number transfer for me and my phone was fully working at the same day. I received a...

Not able to make call even after adding US add on

Hi, I have added roaming US add on but not able to make calls as I am getting the message that I have no such add ons. Looks like a technical issue. I have restarted my phone and able to use data roaming add on. Please help

Resolved! US Roaming plan not applied to account but transaction history shows package

I ordered a US Roaming package on May 16, 2019. My transaction history shows that the debit charge was applied to my account and it also shows a second transaction with the package applied to my account. Under my plans/add-ons I can't see the US roam...

Payment Plan

I am on automatic payment and the company keeps taking money from my account, however, i am getting NO SERVICE. I need my Phone to work. I got a text saying that my plan was renewed on May 13, however, it still DOSE NOT WORK if this problem continues...

Payment declined

I need to find out how to get my card working with public mobile, they won't accept it, all the information is correct, nothing is wrong with the card.

Suddenly can’t connect to iCloud SMTP server

Today when tried to send an email from my iCloud account I got a pop up message telling me the email could not be sent because the outgoing mail server smpt.mail.me.com failed. This is the main iCloud server and I doubt it has actually mfailed.Could...

Resolved! changing my local area

somehow my local area was put as mission i need this changed to greater vancouver area because ppl try to call me or i try to call out and it says i'm calling long distance

Resolved! Account is locked

Account is locked, can’t sign in, won’t let me make calls or anything

My phone number stopped however I still have a quite few dollars left in that account

My phone number is 236 === ====I realized that my phone number is no longer in service. However, I still have a quite few dollars left in that account.Shall I get that amount of money back? Besides, I already bought a new number and have new account...

Resolved! Plan Price Increase

Can PM increase the price of the plan? Please give the full details.

Resolved! Plans

My plan wont let me renew before expiring date. I want to change my billing date and restart my plan for today.. no mod will answer me and it wont change over

Resolved! why do I keep getting amber alters for other cities? how do I turn it off?

Resolved! no service - auto pay active but not charged

Hi,I am on auto-pay but I was not debited this month and my phone (data, phone, text) is not working. I received a text from Public Mobile saying that the auto-pay was successful though, but I am out of service for two days now.Thank you for your hel...

Resolved! Long distance

I do not have international long distance in my plan. Am I charged long distance rates on incoming calls?

Resolved! Security PIN from Old Service Provider

I am currently with Roger and I do not have the Security PIN. I would like to join Public Mobile and when I try to set up the account/SIM, the system asks me for the Security SIM from Roger. Since I do not have this code from Roger, can I bypass th...

Can't receive calls or texts

I just signed up with PM on a $50 plan having transferred my number from Freedom. Data works fine, but I am able to make calls but NOT receive them. I can send texts but NOT receive them. I have tried to use iPhone 5s, Nokia 6.1 and Xiaomi Mi 5x, ...

Resolved! US roaming add on does not work on iPhoneX but works on Android

Got us roaming add on and I'm in US. I have iPhoneX and neither text, nor data nor voice work on it. Roaming is enabled. I inserted public mobile Sim in android phone and it works OK. Any idea how to make it work on iPhone? I restarted it few times a...

can't send or receive text and email

on my iphone 7+ for about 1o days I cannot receive or send text or email when not on wifi. I cannot find any help on community questions

numero de compte - libre service verouillé

The guy tried to 'warn' me about PM & wouldn't activate my SIM (WOW! mobile in Kingsway, Edmonton)

I walked up to the kiosk and told the guy that myself and my sister wanted two SIM cards. I had already looked through all areas of PM's website and through the community forum and done all that research. He tried to 'warn' me that PM does not have a...

Resolved! Is Public Mobile based in Vancouver BC ?

Is Public Mobile based in Vancouver BC ? I ask because my card statement shows payments to PM-Vancouver.

Resolved! Porting numbers PM to PM (switch num/acct, keeping both...)

Hello all, I have two Public Mobile accounts, and would like to switch them if possible. That is:Old account / old 514 number (loyalty points, referrals etc)Newer account 867 / Yukon number I would like to move my 867 number to my old account, and ...

LG K7 (2017) issues receiving calls

I’m using a Xiaomi phone and have no issues making or receiving calls. When I try to call a family member from my own phone their K7 doesn't always ring, it's more than 50% of the time I'd say. We are both on PM plans. Gsmarena.com tells me the K7 ...

Cannot top up

My account was suspended this morning and I have been trying for several hours to make my payment. When I try it either says I have enough funds on my account which I don't or my credit card is declined which it shouldn't be. I'm getting pretty fru...

Resolved! Can we port our current cell number to this network?

We use our phone for business, and mostly text. Can we port our current phone number to this network? Need to know asap.

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