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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Need SIM card PUK.

Greetings, Like the others I have *locked* my SIM card. Please prodvide me with assistance.@CS_Agent

Finally?

I went through hell. Pardon my French. I don't know if I can login again. Will it log me out? I.e. time out?I couldn't login. It wouldn't accept my password. I couldn't reset my password. I couldn't fill out a ticket. I tried logging in a zillion t...

Resolved! Do Add-Ons Stay After Plan Is Finished?

My phone plan ends tomorrow, and I have a few add-ons. Will I retain them after the plan ends? Thanks.

Resolved! Keeping plan active with phone off?

Hi guys! Let's say someone goes on an trip and leaves their phone at home, off, never powers it for a long period of time (several months, a year or more...) and keeps their plan active on autopay with a valid credit card (that won't expires during t...

Resolved! change plan

I have a phone plan for $20 which gives me unlimited calls within British Columbia I wish to change to the $25 plan which gives me unlimited talk Canada wide and 500mb data and a bonus 500mb with autoPay

Resolved! Calling to Japan

Hi, how can I make a phone call to Japan? My plan does not include the international call service and the Talk add-on does not include Japan either.----Intl long distance Add-On included countries: Canada, China, France, Germany, Greece, Hong Kong, I...

Resolved! Christmas gifts data and intl call

I just done redeeming my gifts 1gb data and intl call is there a expiration for this? Thanks

Amazon sim card stock eta.

When will Amazon.ca have sim cards in stock again? All I see is third party vendors at the moment.

lost phone have new number , how do I transfer auto pay to new number , how do I talk to moderator

lost my phone , have a new number , how do I switch my auto pay to new number , how do I contact a moderator , thanks Edited by computergeek541: e-mail address removed

Data

I have upgraded my plan but still can't send any MMS or pictures it's annoying

Resolved! Incoming Calls from US on 15CAD plan

The CAD 15 plan says unlimited incoming. Does that include the calls from USA as well?

Resolved! robo calls

I keep getting robo calls, the latest a Chinese voice, earlier today a call from the legal dept of CRA ha.ha. and then a computer service call offering a refund for a service I did not sign up for!!. How can I stop these calls. My land line with Telu...

Resolved! Issue with Free Holiday Giveaway: 400min INTL Long Distance

The issue is regarding to Free Holiday Giveaway: 400min INTL Long Distance, I called to China, but after dialling 08610+phone number, the voice said if you would have the service, you need to add the international call add-on, but I checked, the inte...

Holiday Gift

I have tried several times to activate my free 1G, but it will not work. Can anyone help me please?

Resolved! roaming while in US to Canada

I asked for 8.00 roaming talk and text to call from US to Canada. I have a Canada phone number. I am not able to dial out. Did I buy the wrong one. Should I have bought the 10.00 US roaming talk and text?

Intermittent Phone Service

I recently signed up for PM (Dec 2nd). At first my service was working fine for a couple days. Then it switched to emergency calls only for 2 and a half days. The service went back on by itself for a couple days then back off for another couple days....

Plan

Do you have a friends and family plan. I have a son who lives in Quebec; I live in BC. Can I sign up for both of us. If so which plan covers this.

I cannot receive incoming texts or calls

Do not enter messages and calls to my cell phone. I can call and my bill is already paid.

Lost / Stolen but not!

I bought my phone from a recognized distributer in June 2019. By August 31, "No Service". A few back and forths with Apple, Device Doctor and Public Mobile, by mid-October, Public Mobile announces it is lost/stolen. But no one can tell me who list...

long distance talk plans,

I have pais for the 400 min international talk planWhen O try to make a call the operator says I need a talk planWhat is going on Please advise Bob Heins

Resolved! Hi

Hi how do i get the christmas gift the 1 free GB of data and international free calls plesse

Urgent

BonjourVous m'aviez demandé ma date de naissance et les 4 derniers chiffres de ma carte de paiment de mes sévices et cela depuis hier à 17h30 que je vous es envoyé et plus j'ai une balance de mon compte se 18 $

Resolved! How do I reset password for self-serve?

I need help resetting my password for self-serve!i have been locked out. thank you!

Resolved! 4GLTE plans

I see a lot of talk about 4GLTE plans but I only see 3G plans (aside from the 1GB Data only plan for $30/month) when I'm on the "Plans" page. How can I sign up for an 4GLTE plan with talk and text? Thanks,Bryan

Resolved! Credit

How do I get credit . I purchased US roaming and it did not work for the first 5 days.

Resolved! How long does top up voucher last?

I’m pretty sure that you can call whenever but I just want to make sure. I thought that my payment is on the 13 path but it’s actaully on the 23. I really don’t want my money to go to waste, thank you.

Resolved! no sounds when receiving calls

Hi everyone,I just activated my public mobile new account today. Everything is fine but my cell phone is silent when receving calls. Unless I see the phone, otherwise I don't know someone is calling me. My phone is brand new iphone X which I bought l...

Resolved! How can I forward all my calls to a China cell#?

How can I receive all the calls to PM# when I travel in China? I have both PM number and China number. Thanks.

Giving my son an Xmas gift....

Help me out folks...new customer here currently with another carrier ready to sign my son up with his first phone. I've got a 6 plus unlocked ready to give my son, and sign up with PM. Going to sign him up for the $15 plan. 1) Here's all the discoun...

Compliments

I just wanted to say compliments to Public Mobile for a smooth transaction. It wasn't 100% smooth as at first as it wouldn't finish the registration three times in a row - but the next day I tried again and it worked fine. When I needed help in porti...

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