Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, can anyone help with information regarding travelling to the US. Is that what the US roaming package is so I can use my phone in the states? Thanks Nicole
I just signed up with Public Mobile and new to the service. The promo says that I get $0 or free for the first 30 days of service. However, when i signed up, they already charged my monthly plan, and I have yet to see a one-month free. How can I g...
I forgot my email address how can I change it?
I recently transferred a landline to public, it was instant and tho the text may not work up to 48hours, the time the carrier gets notified, its possible the landline will still work simultaneously as your sim ....until official. I have noticed the ...
I paid my monthly fees on Dec 24 and got another message which reminded me due date is Dec 31. I logged in my account and found nothing due. I wonder what other fees do I owe？
Hello, I have ordered on 21 Dec new SIM card to join public mobile. My ORDER 185472, But I have not receievd so far SIM card. Who can help? where to contact? Thank you! - Raj K
Noticed that Black Friday deal is way better done Boxing Day. I remember that the $35 or up plan have additional 4G/4.5G Data if not mistaken but for Black Friday thy only have 1month Free, am I right? Thinking to move another plan to PM but I guess ...
I think I found a new-ish exchange that may not be loaded in the public mobile switch. When calling NPA NXX 226-683 I hear the following recording -"sorry we cannot complete your call, you don't have an active long distance add-on and this call is no...
I activated my account on Dec 22 and I see public mobile put $56.70 on my credit card on that date. Now I got notice my first payment is due on Jan 1st. So did I get charged $56.70 for 9 days of service.
Since Dec 19 I payed for 30.00 data add onand it still does not workI tried every thingTurn off my phoneI tried with another phoneEvery thingMy plan review said I have 1.1 gigasBut it is not working
Just switched to Public Mobile. Now my avatar on all my phone texts looks like cute little pinkish bunny. How do I change this to my own picture?
This is kind of a dumb question. When people take a screenshot to include in a post, how are they able to wipe out phone numbers etc. that they don't want readers to see?
N0R 1G0 is the postal code for my area near leamington area, error keeps coming up when i look for stores near me, telling me to try again.
I talked to a friend today who also lives in Vancouver. I have three bars on my phone; nevertheless our voices kept breaking up and eventually the contact failed. Earlier, I phoned my own number to access my voice mail and that took two tries and the...
I have followed all the instructions to set up my new SIM card and when I try to put in my SIM card code it tells me I am unsuccessful. I am sure I am using the right code as I wrote it down when I made it. Please help.
Hello,for about 5 days now my data has stopped working, I thought I had exhausted everything only to log into self serve and I see that I still have 484.993mb remaining and 1024gb of unused promotion data. I don't understand why suddenly data is not ...
My plan is showing 200 us roaming data.....byt my phone shut on as soon as I crossed the border
As an existing and very satisfied PM customer, I thought I'd give a couple of people a SIM card as a gift to encourage them to switch. I have already spoken to the people in question about the service, plans and suitability for them (I wasn't forget...
Hi there, Today is day 3 of unsuccessful activation. Phone still does not work. Have restarted more times than I can acount. Cannot even login into my account - when I try to 'forgot password', it makes me type my email two times and takes me to the ...
Visited a Koodo kiosk to try to find out information about moving from my postpaid acct to Public. Ah-ha.....The reason for the very limited Public plans(perfect for me) and the much lower costs (perfect for me) - no support service at all beyond on ...
How can I change to English
I paid $100 for including this and next month.(2 months). I looked at my online bank account, $51.52 and $56 were taken. And the balance of my payment is still $50. What is going on? Did I waste $7?? Why did they pay more amount of money than i ...
Hi, my phone number is also my small business number and my local phone book has told me that in order to be listed in the local phone book I must request a service order from my provider. How do I do this if I cannot call a public mobile representa...
I just purchased a US roaming/data add-on. Is it automatically active as of date/time of purchase? or do I set the start date and if that is the case where can I do this as it was not immediately obvious.
I'm new here and wary about using this button. Does it automatically charge your auto pay credit card on file? Or are you sent to another page where you have other options? Thank you.
I just switched to public mobile and when I dial local numbers now I get the message at the beginning of the call saying it's completing my long distance call. The chatbot told me to try dialling +1 in front of the phone number, but why do I need to ...
