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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Flash Deal

The Flash deal of Second Month free till 23rd of December when I activated on the 21st of December will I get that deal?

Resolved! Auto Pay Automatic Top Up

Is Auto Pay and Automatic top up the same thing to get your extra 500 mb of data every month

Resolved! Sim Card

Why does it say in the setting there is no SIM card? It says it in the network connections. I go to turn my data on and it says no SIM card. I close the settings and open it again and it lets me connect.

Resolved! network unavailable

My phone work fine, but can not access internet using cell data. There is no any change on my phone and used to be working fine. It happened since couple of days ago. Appreciated if anybody could help. Roy

Tethering/HotSpot/Iphone

I am confused. Some people in their posts say you can't tether or create a hostpot with PM, and others say you can. I have an Iphone SE and I don't seem able to connect my MacBook to my internet from my phone. I could on Bell, but since switching can...

Resolved! U.S. add on

Three weeks ago I purchased US add-on for my phone while in New York.. Not only it did not work.. I packed away my phone in frustration.. Only to come home two weeks after (I was on an 11 day cruise) and Public Mobile went into my account three tim...

Resolved! Existing customer need help activating new sim with old number

hi,I am an existing customer who needs help to activate my new sim card to an old number and my service is waiting on the old number.

Resolved! International calling not working after adding it to add ons

Hi. I've added the free 400 minutes for Canada and US calling and I'm in the US now but it's not working. The data add-on works fine but not the calling. Whenever I call someone I get an automated message saying I don't have the add-on. The add-on i...

Auto payment problem

my auto payment didn't work now my phone doesn't work and I can't process the payment manually because it won't verify is anyone else having this problem?

I couldn't sign in

Resolved! Is my iPhone 5SE compatible? Model A1723

Is my iPhone 5SE compatible? Model A1723. It is not on the check list.

Resolved! Wrong Add-On

Hello, I've accidentally added the wrong add-on to my plan. I haven't used the new add-on; it is possible to switch it for the correct one? The two add ons are the same price.

Resolved! dealership

how to become authorize dealer

Resolved! How can i upgrade to android version 9 ?

I can't find an option to upgrade my phone to android version 9 or 10.I am using version 6 on Polaroid phone, A600. Can anoboy help me ?

Resolved! charges and texts from PM

I had asked to have my PM plan end Oct. 24 and refund any payments on that day and afterwards.I was told that happened and I am not sure I received the credit/refund for Oct. and know I was charged in Nov. I was out of country for 2 months and my pho...

Resolved! New Activation with Referral

I signed up for a new activation today with a referral code. When will I see the referral credit in my account ?

Resolved! International calling

Hey guys! Public Mobile is saying that I don't have calling in my plan when I try to call people in New Zealand. However I have 400 minutes now thanks to the holiday giveaway. These aren't working though. Any thoughts?

Anyone else notice anything funny about Bravos in the community over the past few weeks?

A week or two ago I noticed that the number of users that received Bravos suddenly decreased from well over 100 pages to just under 50 now. So I started to pay closer attention. I then noticed that so far I have received over 50 Bravos (rolling 30-da...

Feedback for PM re: porting a number

Hi PM people,It would be helpful in the instructions for porting a phone number if you specified when you're asking for information on the old and new phone number, e.g. number, account number, etc. Thx, Kylie

Resolved! Store submitted request without applying referral

Hello, I went with a friend to a store today to buy a SIM card and refer him but the salesman submitted application before applying my referral. Is there an option to benefit from the lost rewards?

How to get referral code. Site won’t open.

Account issues

I'm trying to gain access to my account but the thing is I can't get into my old email so I'm locked out of my selfservice account but I wanna change my email

I noticed that the Self-Serve portal is having issues

When I click the My Account, the page is blank. Is there something wrong? This is on PC Just curious

Credit on account but credit card still charged

I've accumulated $23 in credit on my account through various means and $15 was deducted this month for my plan, however, whilst my account credit went down to $8, my credit card was also charged $13 (which is my $15 plan minus $2 for autopay). Why ha...

Resolved! New, no Wireless Internet?

I'm not sure what I am doing wrong, if its me, but can someone let me know how long it should take to have internet service on the phone? Account is topped up, and the phone is active...

Resolved! New activation promotions

Hello, I'm brand new to public mobile. Activated at the beginning of December and I see all of these activation promotions in the community. How come I didn't receive any of these promos?

number change successful but both number says not in service

Hi everyone! Hope someone here can help me with this issue. I changed my public mobile number to a new number. Was able to do that with SelfServe. The page showed successful message. Now I don't know how long it is required to complete the number cha...

Resolved! Referred a Friend - Received Text from PM that I had lost the referral - Friend says account is ....

Hi there!! I Referred a Friend and she showed as $1 reward on my account. Yesterday I Received Text from PM that I had lost the referral and it was my friend as per the phone number that is no longer on my account as a referral. I just contracted my...

Confused about payment date and reset date

I received a txt from PM saying that my payment is due Dec 22. I do have auto pay but it is nice to have the reminder. However, I'm a bit confused as to when my data will be reset. On my self serve overview page it says payment due Dec 22 by 11:59 pm...

Resolved! Cannot submit a ticket

Hi, I'm having issues with transferring my number to public mobile. When I try to submit a ticket with all the details, the "Submit ticket" button does not become active even though all the fields in the "Verify your identity" form are filled correct...

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