Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, when I click on My Rewards button I get the message “error occurred while loading reward details”.Any ideas? Thanks!
Hello community!Nowhere I found a link or something wherefrom I could check my phone's compatibility. It's Huawei P10. I'd like to be with Pulic Mobile replacing the existing (another) network.But compatibility check is the 1st step. Help me please!
I am confused by the info showing regarding a scheduled change to my plan. I have a $25 plan which shows next auto-pay date of Oct 27. I input a change last week to move from the $25 plan to a $10 plan. This shows effective October 28. I thought wh...
How do I exchange SIM card. The one they sent is too large for my iPhone SE Is there any costumer service with publicmobile?
Hi, Received a text that I need to complete online SIM & Activation form by clicking, contact us. Can't find contact us tab. Plese help
edited by computergeek541: removed screenshot from this messages because it contained information that shouldn't be posted here
Hello! I’m on a $50 plan since six months and was able to call any US number with no restrictions. But lately I’m not able to call any US number and when I try the message says that I have no talk to my plan. I checked my account everything seems to ...
Hi There,I am Paying $33.00 Every Month For My Public Mobile Plan Without Data Plan But It Is My Old Plan. I Took This Plan Two Years Ago. Still Continue Paying $33.00 Month Without Data Plan. Now Public Mobile Giving Good Plan For $35.00 OR $40.00 M...
I used to get text messages through the vehicle and it would tell me who it was from so I would know if I wanted to listen to it or not. Now it tells me an unknown caller even though it is someone's phone number that is programed into the phone, and ...
I tried to update my credit card info but it keeps failing. Called the bank and they said they can see all the requests failing because of invalid address. Checked with bank the address I am posting and everything is fine, however they cannot see the...
Hi,My phone is lock and they said that I need a PUK number. How do I get that ?Thanks !
If I have the US Roaming Bundle (talk/text/data) add on, will it cover long distance calls (incoming and outgoing) within the US as well as long distance calls (incoming and outgoing) to Canada?
Good Afternoon,I'm going to be moving to the USA in the next week or so for work for a year and was wondering how incoming calls/text will work to my Canadian number with Public: Will I be charged for incoming calls or texts while I am on US soil?My ...
Hello,I want to disable my voicemail as it takes my calling time. I searched the solutions in the forum and followed it to record my extended absence greeting (it went well), but when I called my mobile number from a land line for testing, I still h...
Hi Community, I was excited to join the Public Mobile world and just finished registering for an account and inseting my sim when out of no where my phone automatically restarted. When it finished restarting, it had automatically FACTORY RESET! I did...
how do I dial a ten digit number pause for 3 seconds and dial a 4 digit extension?
When making calls to toll-free numbers, they're free?Purchased $15 phone plan, if that's relevant. edit - Didn't receive ANY of that usage it seems, though I may be wrong if it was like 1-3 minutes. If a mod sees this and it's a mistake, don't make ...
Hi, I click on forgot password and after I enter the email address I am getting this error:"Sorry, we’re unable to verify your email address." and this is the second time I am sending a request for help.
I just signed up for public mobile (switching from Fido).I called into Fido to unlock my Huawi P10, and they told me it was unlocked (no unlock code in their system).Inserted the sim and it's asking for an unlock code...Anyone know what I can do abou...
Hi, I've had only 2 signal bars on my iphone for a few months. Calls keep dropping or sometimes I can't dial out at all. I just got a new phone and the same thing is happening! (and there are still only 2 bars). Help! Is anyone else having this issue...
I was in the US during the long weekend.Had active text, calling and 10-day data add-ons.Text worked, calling worked, data worked. MMS messages sent to me were not received.What gives?
What happened to the 4G plans? I only saw 1 for $60.00!Guess I will not be with public mobile for much longer!!!
Hi there, I am on the $15 per 30 day plan which includes 100 minutes but is also supposed to include unlimited incoming minutes. The problem is, I looked at my usage at it is showing 90 of 100 minutes used and when I look at the detail, it appears t...
I got us roaming bundle and data isn't working
How do I change the default for whether my phone number shows up on my outgoing phone calls? I have used SIMon, which says o press "*31#" before every call, but I want my default to be that my number is shown. Thank you.
if you use ur data up how does tht work after? do they charge per use? or does ur data just stop working till next month is paid? thanks
Hey, Does anyone have any idea why this would happen?I have had to add data to my plan as I ran out prior to my plan reinstating on its regular calendar date and 30 minutes after I add the data it shows ive used 95% of my data when I haven’t done any...
i would like to port my koodo number to public mobilekoodo number xxxxxxxxxxkoodo account number xxxxxxxxxxpublic mobile number xxxxxxxxxx edit: personal information redacted by will13am. Please do not post personal information in the public forum...
Hi, I just noticed that my 50/50 plan ($10) lost unlimited incoming calls after the auto renew. The auto renew was on Oct 6. I reviewed a txt msg from public mobile telling me that I had only 10 mins left while I wa talking with someone on the ph...
