Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm having trouble activating my data on my iPhone 6S. I recently switched to Public Mobile and ported the number successfully from Speakout. I can send and receive both calls and texts just fine, however I cannot get data to work. I upgraded my p...
I purchased a US add on, and had a lot of problems with it... the texts wouldn't go through and the calls would drop after a little while. I would like a refund, but don't know how to go about it.
Hey Everyone. Recently, i've received a few calls from numbers that aren't saved as contacts on my phone. I was wondering if there is any way to find out if my numbers been spoofed or not. If so, how can i fix this problem? This has become sort of a ...
I’ve been trying to activate, get my sim to work in my tablet and it won’t work. The email won’t register that was set up ? Is there a contact number to ring from a phone that’s not 611
Can we change the voicemail automate language to Chinese?
Hi everyone, My plan just expired. I want to change cheaper plan and I already top up enough money. but when I choose a plan I want to change and the bottom below changed to top up to reactivate plan. I can't change it. Anyone knows what's this situa...
Hello, I am a new customer porting my number from Bell Aliant to Public Mobile. I received a text stating that there are difficulties with my request to move to Public Mobile. It suggests to go to the website, click on 'Contact Us' and complete the...
Hello, I am trying to register for autopay, but when I try to add my card, it gives me an error saying it was unable to process my card. I have tried 3 different cards; a Mastercard, a Visa and a Visa Debit. Is there a system error going on right now...
I just activated my plan on Sat - $10, 50 min voice, 50 outgoing texts. I set up voicemail and tested it, but have not sent out a text. Just tested voicemail again, and acoount is showing that I've used 13 outgoing texts. Has this happened to anyo...
I purchased a $100 phone voucher to topup my account. I have attempted for 2 days to add this to my plan and I keep getting an error message that my voucher is not valid or it cannot be processed. I am new to public mobile and this is only my secon...
Koodo's SIM card has not arrived yet and my PM phone is not working.I cannot call nor receive msg/calls from anywhere. Any help?
This is my planMy PlanThis plan includes: -—-Unlimited Canada-wide Talk—-Unlimited International- 500MB at 3G Speed TextHOwever when I dial the 647 area code number in Toronto, the phone asks . for additional long distance charges . Even though the ...
So I got this plan about a month ago, I got a 611 text on Saturday saying my bill is due on the 28th, and to ignore since I'm on auto pay. I'm just trying to figure out if the 28th is my renewal day as I'm threading the needle with my data use, and g...
So far have wasted $15 last month and again this month ready to switch providers unable to use data would like to go back to my $25 plan the $40 plan is useless to me
Hi guy, Few days ago I’ve received a msg from Public Mobile that I could switch my account to Koodo with a really good deal. I choose to do it but at the same time I also have a problem here. My account in Public Mobile deal 28th this month and I s...
I had 6.5 gb of data added to my plan, but was never able to connect. I also can't send or receive pics, even when connected to wifi..I have an RCA Andriod .It's not a great phone, but the lady at Walmart sold me both the plan and phone. So I'm assum...
I have transferred my previous number from virgin mobile, but after I have changed the plan from only texting to a data one, there's a new number given to me and my previous number had become the alternative one. How can I change it back to the old o...
Hello,I'm not sure if this is a service or phone problem, but I'm not getting notified when someone calls and doesn't leave a message; it probably is when I have no signal for even a moment, like if I walk into the basement for example.I'm on a Huawe...
Hi everyone, I recently heard about this promotion through a friend but I never received the text message myself. I’ve only been with PM since early August. I am on the $52 plan with 3GB LTE/ 30 days. Can anyone tell me why I wasn’t sent a text and t...
Hi all,I have the $120/90 days for 12 gigs promo from a while back. I will be switching to Koodo soon but my husband wants to take over my current plan. Is this possible? Thanks, Amy
I have tried the password reset times however I am not receiving an email to solve this issue as I've forgotten my password to get into my account. How long i have to wait and have other way can change the password?
The customer service problems are totally out of hand. If your reading this and have not signed up with them. Save yourself a huge headache and DON'T. WORST PHONE PROVIDER EVER. WORST CUSTOMER SERVICE OF ANY COMPANY DOING ANYTHING EVER. HORRIBLE ...
I have a OnePlus 6 and am having Network connection errors constantly while on data 4G LTE. This has been from day one. New phone. New network.Folks on this community say it must be a phone problem, and OnePlus customer service say it must be a netwo...
Trying to change my plan it won’t process
Hi ,When I got the public mobile last month and got activated at walmart, they said that the second month was free and now I got charged for the second month. Can you please look into it.
Hi.I have a new phone. it's an android and it's a chinese phone. The phone data worked just fine until today. I didn't tuch anything and it's not working now. I have the VPN all set up.Do you have an idea what else it could be? Thank you!
Bought a SIM from Walmart paid for a plan there so I assume it's activated.Triple checked with bell that my phone is unlocked.have reset my phone four times.i have a iPhone SEjust get no service is there something I need to do?or is this SIM just bad...
HiI am trying to change just the expiry date on my card.I tried to edit the card but only 2 options, remove or replace. Is that what i need to do, replace the card? Thanks
Hi sir,I have just activated my sim card, and I was supose to get $25 account credit.I got a new free public mobile sim card on August 26 from walmart and activated a plan there too. i thought i was supposed to get $25 credit within 72 hours. I check...
Tried to change to $10 plan after my previous plan expired on 24th of August 2018. Have $10 balance in account. Since yesterday I'm trying to reach out for help and have messaged the mods as well with all the information. How to figure out if there i...
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