Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am on the $10/month plan. What happens if I am in the US and someone sends me a text if I don't purchase the roaming Addon? Will I receive the text? And if I respond to the text will I be charged? Or can I respond to the text?
Hi guys! i have an issue with number porting and i want to have it solved as soon as possible. Ive been trying to reach a moderator and sent a private message but I am not getting any resposnse. Can someone help or explain to me the turn around time ...
I have an unusual needMy existing number is for the province of BC, and has my rewardsI am moving to PE, so I want to change my number ** Now the tricky part ** I want to move my existing BC number to a new account (because I can't have two number on...
I've been trying to access the Change Plan page through both Google Chrome and Safari on Mac OS and am getting the same result everytime as shown in below screenshot. I also tried incognito mode, but that didn't seem to work as well. I looked at the ...
Hello, I was trying to pay for my service and the site hung up on me. Refreshed the page and did it again. Checked my bank balance and found out that I was paid twice. I would like to request for a refund for just one of the transactions.
Unable to make call to 613 area code. Used to work yesterday. Now I am receiving a notice to purchase an add-on. I have remove SIM and restarted the Iphone.
I stopped using mobile for a month and now account is suspended.I want to restart with new plan but my account indicates I've got to pay bill for previous month on old plan first and continue with 3 month renewal.So I'd have to wait 2 months to chang...
Sim swap is NOT working on my account - please help
I have tried to activate my SIM card. At the last step, it took over five minutes to respond and I got the following message:-----------------------------------------------------------------Generic ErrorOh no! It looks like something went wrong, but...
@CS_Agent Hi Team,I purchased a SIM few days ago and I am able to make calls vis this number and access the mobile data as well, however I am not able to send or receive any text messages. Can you please help me out asap. Thanks,Ravi Kelotra
Hi All, I'm considering switching over to Public, However I did have a question about the plans. I've noticed it mentions the Data is over a 3G network. Does that mean the phone itself will only be over the 3g network? When i make calls, or text wi...
How do I change phones using the same sim card
I need puk I don know why it's so hard to get help on here this is crazy
Can somebody explain my autopay:Was I charged 2 times in march?october 31 $42.94november 30 $25.99december 30 $25.99february 28 $25.99march 19 $33.90march 30 $25.99april 22 $28.25 My plan is:$25 per 30 DaysThis plan includes: -- Unlimited Internatio...
My plan will renew on May 2. Today I wanted to change my plan from a $45 dollar plan to a $50 plan. I had to top up my plan $50. But since I prepay, PM shouldn't take my $50 until May 2. How is this going to get sorted out?
Can I port my current number out of public mobile and still keep my plan on a different phone number?
My account has been disabled after 90 days of no payment - I have purchased a new SIM card, but I am not able to log into my account with my username (e-mail address) as it has been disbaled. How can i log back in? Thank you, Simon
Every since this hicup with people losing there accounts/autopay not renewing automatically , i have lost my refer a friend rewards. Not sure how to go about getting this fixed and my rewards applied.Thanks for any help.
This plan includes: - $25.00 month- 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextThis plan was suppose to start on both our cell phone accounts but did not activate on this cell phone number. The account actually...
I signed up for the $10/month plan. The plan includes: $10 30-days 50 MINUTES Canada-wide Talk UNLIMITED Incoming Text 50 TEXTS Outgoing International Text VOICEMAIL⁹ & Call Display I tried texting someone in Toronto, ON from Bellingham, Washington ...
Hi allon April 12 my plan switched to the new 25$ deal which has unlimited talk text and the 1 gb datait was working fine however today when I try to call I get that message and can’t call outso frustratingmy daughters plan was also changed to that d...
Everytime I try to send an international text to Portugal, I get an error 38 message and the message doesn't send. Does anyone know why this is occurring?
Hi public mobile team: I had $57 Refer-a-Friend Reward for last payment, today is the due day for my next 3 month payment, so I login and check my account, I only got $21 for Refer-a-Friend Reward now, I am sure that I have many friends I refered sti...
i tried to change my # and now my phone is disconnected. cant use phone to call anywhere. was trying to port from old provider. can the store kiosk guys solve tech issues?
I have a basic $15 plan, which run out of talking minutes now. Which talk add-on should I go for, they all seem like long distancce only. Thank you
i have enough monie in my account but it does not take it out. THIS IS THE SECOND TIME this has happened. also I am on the 25 dollar/month plan but more has been taken out when it does withdrawl
Hi Guys, I need your help very badly. Over the weekend, i ported my number from Freedom mobile and it says successful. But now its already Monday and still it's not ported. I have the following issues: 1. Number wasnt ported despite the fact that it...
It was suppose to go through today now it says account has been suspened what to do not even able to soeak to rep by calling 611 need help urgent.
Hi I have try to order a sim it tell me my postal code don’t match but they do. Also the $11.50 has come out of my bank already. Will it be ship out and will I receive an email saying it has ship? I NEVER got confirmation about anything but when I c...
Hey, I ordered a sim card March 28, I received shipping confirmation next day. I have yet to receive my SIM card in the mail. I double checked the shipping address, also my credit card was charged. How do I go about tracking this thing down?
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