Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everyone! There was an error in the final step in activating my SIM card. I clicked submit for the payment, but then it said there was an error and I needed to try again. Here's the current situation + everything I tried:When I tried to go thro...
Can someone help me ? I’ve been with Piblic mobile since 2018. . This yr ( don’t remember exactly when it started ) but my phone started dropping my calls after 1 hr ( have anytime unlimited calling ) now past few days it’s been dropping calls withi...
Are you able to a local number for Iqaluit, Nunavut?
Hi Everyone, I have seen multiple requests on this forum for a mobile app to track data usge and otehr stuff.I am a graduate student with the needed skills and have started to develop a homebrew mobile app for PM(Not the bookmark trick or pin to home...
I have readded my auto payment details for the 2nd time. I love your svc but i want the payments to come out automatically and i have done this 2 x. What is the problem
I just activated my sons sim card and out him on the 25.00 plan hes not able to make calls and cant accept calls he sent me a txt and I received it but he didnt receive the txt I sent him back his phone is unlocked and is an iphone 7 Post moved as it...
I was looking at other companies plans and noticed this on the Lucky Mobile site. Anyone else think this is an excellent idea that Public Mobile should implement?
Locked out .. and I need my account number
I have $15 unlimited call plan. I located in London Ontario and receiving phone call are included in the plan. If i go to Ottawa or windsor, when i receive call is still inlucded in my plan? what about i travel out of province to vancouver or montrea...
Hey guys, I'm locked out of my account. When I click forgot password and enter my email it brings me to a page that basically says contact us for support with no email or link to reset password. I've been using the phone system for the last couple of...
Hello, I'm trying to do initial account setup and activate sim online but getting error at payment step. Error: Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you conti...
I'm new to public mobile. I have unlimited texting so turned off imessage on my phone to not incurr data charges/ usage. Now I can text to almost everyone including those with iphones, but with someone wlse with an i phone it is saying i must enable ...
Any time I try to make an outgoign call I'm met with the Public Mobile voice informing me I'm unable to make a call because I don't have talk on my plan. Well, I do. I have rebooted my phone and verified that I indeed do have talk on my plan. No othe...
Thinking of getting the Xiaomi redmi 7a Global for 94$ CAD https://www.gsmarena.com/xiaomi_redmi_7a-9716.php#redmi-7a-global Will it work with PM ?
Is it free to text from Canada to New Zealand or what is the best way,thanks all
Either my username doesn't work or my password. After two tries, I get message I've exceeded number of tries. I've tried different combinations without success. I need a moderator to help me get in and reset. Or what else can I do? Thanks
Hi! I am new to Public Mobile (and Canada) and got the plan activated yesterday. However, when I sent a text message to my friend, I never received her reply and she shared a screen shot that a person replied with my number that it is a wrong number....
I recently bought two Google Pixel 3 and Public Mobile plans for both. Texts I send from my new phone to her phone do not go through. I can, however, text her from my old iPhone and she can text both my new phone and my old phone from her phone. Does...
Hello, I don't do much with my data, surf the net, use apps like uber (no Facebook, twitter, etc, nothing that updates and refreshes) and I like to send and receive photos a few times a week. Is 3G enough for this? I just joined yesterday, so I guess...
I noticed there is a green checkmark on the bottom of my sent texts, what does it mean?Can others tell when I have read their texts?I have an android, sony Xperia phone.Thank you
Oy phone, Sony Xperia, has two data settings, Mobile Data and Data roaming. Do I need to put both on when I am off WiFi? What is the difference between the two? Thank you!
I signed up yesterday and transfered my old cell number. I am getting phone calls but no texts with the number I transfered too. It still shows the number I was assigned when I signed up in settings on my phone. When I try to type in the number I...
I referred someone but I'm not getting $1 off or the $10 promotion. The person literally took 30mins to choose a number, not sure if that affects it...
Like the title says, you should update your phone compatibility chart as it seems outdated. It said my phone won't work with 3G when it clearly does as I've been using it for years.
HelloI have tried to set up data on my android using the steps provided.The new APN wont save, even after I hit save.Also some things on my phone are slighly differentfor example, instead of MMSC proxy (on Public's instructions, I have MMSCamd MMS pr...
Anyone have any thoughts? I have an active plan that is setup on autopay. When I try to make a call I get a message "you don't have an active long distance plan". The plan was the 100min plan, but cannot see anywhere to check if I was over. I can ...
I just got a new cell phone plan today with you.When I call the new number from another cell phone it rings.When I call the new number from a landline it says number is not available.
I activated my SIM card as the steps from GET STARTED, but it didn't finish. When I try to activated again from the GET STARTED, it said my SIM card number is invalid. I tried login with email and password which I activated, it didn't work. What can ...
