Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi: I recently bought a Xiaomi Redmi Note 7 (Sub-model: China). It has the 3G 850MHz, 1900MHz and 4G LTE Band 5-850MHz, Band 7-2600MHz and Band 40-2300MHz. It's working with PM in the GTA and I have good network signal and data speed. My question is ...
I added the 400 min international call add-on a few days ago and successfully called the UK. I've just tried again and it rang but noone answered. When I called back ten mins later suddenly it's telling me that I don't have a talk option and it won't...
Good day, I have the 250 mb of data on the $15 autopay. I have turned off mobile data on my phone. I noticed today in my account daily usage system that I used data on the 7th. Even though I was at home and connected to WiFi. Does anyone know wha...
I have three PM accounts for my three teenage kids. This is great as i've got the $15.00 a plans. I use autopay on all three and two of the 3 are referrals to each other. I;ve got 2 questions I have to manage these three plans with 3 different emai...
i just want to retain my old koodo prepaid number to public mobile.
Are you able to keep a grand father plan
I have the basic 100-minute Canada wide plan and have made numerous calls to and received calls from within BC, including Vancouver Island and the Galiano. I also phoned a friend in Toronto and left a message for him to call back so I wouldn't be usi...
I have noticed that my 1GB promo and 1GB Holiday Giveaway is not in my account anymore.The weird thing is the 400 min LD is still there.The two promos are not shown in my account even after monthly renewal.Any helps with this would be greatly appreic...
I just received a new Samsung A8 phone as a Christmas gift. I've always only had a flip phone and have never owned a smartphone before. I was looking at the Public Mobile plans and liked the $15.00 month plan with 250 MB of data. Since I have no idea...
How can I change my credit card for auto pay My credit card was compromised and I had it cancelled, so I need to enter in the new one for autopay
Switched to public mobile a few weeks ago and everything good but this one issue. As title says: I send a text to a friend who's number is 604 *** ****.They get the text and respondI receive their text from the number 044 604 *** ****If I reply to t...
On Jan 7, my credit card is charged $1.13 for my husband's PM plan which I manage. However, this payment is not reflected in the payment tab on his account. His payment cycle was on Jan 7. Any insight?Date Transaction Type Credit (Payments) Debit...
Hi! I've used Public Mobile for two month and it worked well. At December 23rd i wanted to start the 3rd month but on the website it said "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been...
I attempted to make a payment using my Debit Visa. The message I receive is that my financial institution rejected the payment. I contacted my financial institution and was told there was no attempt by Public Mobile to take funds from my account. How...
Hi all, Im with Bell right now thinking of moving over to Public. I would like to know if I can keep my existing phone# and how that works. Do I need to to keep my Bell acount open untill I hook up with Public then transfer the number over, then cl...
I'm planning on going traveling to SEA for 3-4 months and want to cancel my plan until I'm back in Canada, but I don't want to lose my phone number, as I'd like to seamlessly transition back into a Public Mobile plan. Does anybody have any experience...
Auto pay was on Oct 8 2019. I assumed I had until 8 Jan to change my plan. Auto pay went through on the 6th Jan. How can I change my plan without loosing the money I have just payed
Hi, I am trying to set-up my phone number for Google Accounts and when I try to add a phone #, Google tells me it is not valid. Previously I had a phone # with area code 778 that worked. I switched over to Public recently with a new # and my area cod...
I'm unable to log in to Self Serve but when I click forgot my password, it doesn't recognize my email address. So I tried Create an Account, even though I know I already did this, and as expected, it said that I created a profile already. I've tried ...
I bought a sim card and install in my Samsung Galaxy 7. It asked for the PUK code to unlock the sim card. Where can I get the PUK code?
hey just wandering how many change numbers can we have? It seems 3 times is the from final transferring, I can't seem too find my number which is somewhat important. Anyway I need too change number because phone sim is sold with a new public moblie...
I would like to port a PM DID number to a different carrier (Voip.ms), then get a new DID number from PM on the same SIM card. Can that be done?
My phone is locked from signing into my account also My account expired dec 19 and I wanna change plan from 50 to 25 dollar a month plan. Ty
400 min Intl Long Distance (Incl Canada & US) if this add on can call local?
I added a talk & text for my trip to the US today, it doesnt show up on my account??I already topped my account up as well. When i tried purchasing in November for a trip it never took effect (even though I topped up twice), has anyone else had these...
Hi,I have a plan with unlimited international txt. Sending a txt to the Netherlands works but to Australia not. Any idea how come?Thanks
Hello: My my name is Prakash and phone number with Public Mobile is 1-xxx-xxx-xxxx. I want register my credit card for Autopay ,how I can do it Edit: Phone number redacted by will13am. Please do not post personal information in the public forum.
Hellow my phone number with Public Moblie is 1xxx-xxx-xxxx. I am using this phone number from last 5 months, now my account bance is zero and my plan is CAD$10 per month. I want go for AutoPay option so that I can get $2 rebate every month towards my...
We plan a trip to the US and will add the 10 day US roaming add-on the day we leave. Our AutoPay renewal happens 4 days after that. I assume the 10 day add-on continues through the AutoPay renewal process until the 10 days is over. Is this correct?
I have the basic Canadian $15.00 100 minutes of outgoing talk within Canada and don't text or use any data. I would like to make the odd call to the US from time to time. The add-ons that are brought to my attention all deal with increasing data and ...
