@PHSHOMES wrote:
Hello all,
Just trying to sign up and it's giving me some difficulty.
Filled out form, sim#, and payment screen...them on final screen says the page is not available with a link error.
Tried to do it all over again... It says sim# is not valid, I'm also not sure if I still have $$$ on my voucher.
Please advise.
Thanks,
P
Always a good idea to clear browser cache and open a new tab using private/incognito mode before retrying.
If it still says "invalid SIM" after 1 hour, it means your SIM may have been activated.
To check if it's working:
1- Put your SIM card in an unlocked compatible phone. If calls and texts are working, great.
2- Try to logon your self-serve account. If your account status is active and it shows the plan you paid for, then it looks good. You should also be able to see any left over money from the payment voucher in your available funds.
If there's any problem, you'll have to contact Moderators for help.
.
To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.
If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.
