verification code not received

[Drlamba]

I wanted to set up and SIGN UP FOR YOUR SELF-SERVE ACCOUNT. After I had written my phone no, I received a message that I need to put in my activation code sent by a text message. The message never came. I repeated the process, but the result is the same. Please advice

[popping]

@Drlamba 

Are you able to receive text message from friends and family?

If you are porting your number to PM during activation, it may take from couple hours to 2 days to complete.

[Triguy]

f you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

[will13am]

---

@ShawnC13 wrote:

---

@Drlamba wrote:

I wanted to set up and SIGN UP FOR YOUR SELF-SERVE ACCOUNT. After I had written my phone no, I received a message that I need to put in my activation code sent by a text message. The message never came. I repeated the process, but the result is the same. Please advice

---

If you are not receiveing the text you will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket.  Click this link to CREATE A TROUBLE TICKET.  Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

---

Your ticket link is broken.  I think once someone uses it, it breaks. 

[kselmak]

@Drlamba did you port in? It may take up to 4 hours for port to complet

You can use your old sim in the meantime to receive the calls and messages

[ShawnC13]

---

@Drlamba wrote:

I wanted to set up and SIGN UP FOR YOUR SELF-SERVE ACCOUNT. After I had written my phone no, I received a message that I need to put in my activation code sent by a text message. The message never came. I repeated the process, but the result is the same. Please advice

---

If you are not receiveing the text you will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket.  Click this link to CREATE A TROUBLE TICKET.  Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

[Triguy]

Submit a ticket to a moderator by clicking on the question mark on the bottom right.