Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I went on a trip due to an internship outside of Canada for over 90 days and my account was suspended.I got a new SIM card and im trying to recover my old phone number but unable to, i assume due to the acount being recently suspended.
I already tried to do it myself in self serve by changing my plan immediately but it wont work and will keep returning me to the plan page with the same renewal date. any solutions?
When I try to send or receive a text message, I get a text from PM saying my plan doesn't have texting, but it does. My plan includes:- 1GB Data- Unlimited Canada-wide Talk- Unlimited International TextI have autopay, I have made no changes to my pla...
I have spend over an hour trying to activate my sim card. I have no idea if my phone is unlocked so maybe that is part of the problem but not sure.I fill everything out and pick a phone number (since I can't port my koodo number until afterwards). Th...
My next renewal date is supposed to be June 12 but under autopay it says June 1st also when I call*611 it says June 1st anyone have an idea what’s going on similar thing happened last month what a system ha ha
I bought a sim card from Public Mobile online and just received it. I have tired to activate it and the first time I tried, it let me get past the first page all the way to payment for a plan but it errored out and said to start over. Now when I tr...
I was charged twice in April, and now I am asked to pay again. I don't know why??
Went to Walmart today (in Oshawa, ON) to switch over to Public Mobile. I signed up for the $15 plan and the full process was completed without any problems. In fact, everything was up and running before I even left the store. (I thought there might b...
When you have purchased and placed your new Public Mobile SIM card into your device, it may ask you to enter a PUK code to unlock your device. The PUK Code is provided to you by your previous cell phone provider. They must give this to you by law. I ...
Hi I would like to change the auto pay credit card number, however your system doesn't accepting this. I contacted my card issuer and they confirmed that they approved the autopay setup, however still your system is not accepting my new credit card. ...
I bought a talk-text US add on and 1 GB of US data. Talk and text are working fine but not data. I have an Mi A1 phone. I have checked the APN settings and they seem to be correct. Roaming is on. What should I try next?
Hello, I am a new client of public mobile. I tried to transfer my old phone number from another carrier, but was contacted by a member of public mobile team telling me the number wasnt in service anymore. We then decided to change for a new number. B...
Hello, I was curious if the custom plan I am looking at includes voicemail / call display? I tried the $47/month 4g plan but didnt realize that it only includes provincial talk. This is not an option for me and I need to have Canada wide unlimited. ...
I have been trying to message a moderator for 2 days now and have got NO response!I cannot use my phone with my new SIM card because it needs an unlock code and the moderator team is supposed to help with that.I am already regretting switching to thh...
i have been having problems with the $15 plan for the last week when suddenly. 1. i am unable to send or receive calls. i am asked to buy LD addon.2. unable to check voicemail. system suggests LD addon again.3. all incoming call instantly go to voice...
Hi I'm using a new unlocked Nokia 1 and I have inserted a public mobile Sim card. I can see Wifi networks but the mobile network is greyed out, as though it isn't functioning. Has any one else experienced this issue?Thanks for any insight you can...
Hi, I just active my public sim and transform my old phone number from another company, I gave a wrong pin number, and transform not succeed. The public mobile sent me message and ask me to go to publicmobile.ca click contact us and complete the sim ...
Public Mobile here: We’re experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks.
Hi I purchased the Talk and Text Only US Roaming (no data) and rely on wifi.If data stays off, and say I was using WhatsApp with wifi, I wanted to know if I lose wifi temporarily, will I be billed any roaming charges? My assumption is no roaming sin...
Hi I bought a US talk and text $15 add on but it didn't register in the payment until I did it a second time. So it shows up under Payment once but under Add Ons -> Plan tab it shows up twice. Can someone let me know if it's only billed once and I o...
I just bought and add on for international long distance call and everything went ok I paid...I can see that I have the add on on my overview BUT I AM TRYING TO MAKE A PHONE CALL AND CAN'T MAKE IT...why?? If you got the money I need the service for ...
Hello, I have a friend who is currently with Koodo prepaid. I have recommended that they switch over to Public Mobile's $15 plan. However, they still have over a months worth of prepaid time with Koodo. I am just curious if there is a way for my frie...
That's it really - page is currently unavailable. Sitting in an airport waiting for my flight, hoping to get this sorted before I leave...
Hello all! I completed the self serve last night and ported from Bell. Well it didn't port, so I did a change phone number this morning and I was able to port from Bell I think, I put the SIM in the phone it says tha it is network locked and requir...
Just a question can i add more money before due date
Hi, On Android, If I go to Settings -> About Phone, the phone number listed there is not mine. I called the number and someone answered so it's not associated with my phone at all. Tried to go in my profile on publicmobile.ca to try to edit that nu...
Last month I was told I only owed a small amount because of the rewards I have. I paid it and it showed on my credit card as usual. So I thought everything is ok. This morning I was told my service is suspended and was suppose to make a payment to...
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Hello again! I began paying for a plan about 2 days ago and received a text telling me that there was a problem with the transfer process and I was eventually directed to here, and told to contact the Mod team. I have done that, and I am still waitin...
