Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I set up an account in error in January. The SIM card was never installed or used in any device, thus no usage ever occurred. I wrote to a moderator in January but never received a reply. I have searched and can not find out how to cancel that accoun...
My wife and I signed up for Public Mobile a month ago, and both signed up for auto pay. When it was time to pay for the next month, mine was fine, but my wife's account got suspended for non-payment. I went into her account yesterday and signed her u...
Hi,I own a store and a soon expanding my services. I am looking to be able to sell public mobile to customers and be able to register them etc... I'm wondering the process I need to go through to make this happen? I've been told to speak with a "Mode...
i have been trying to log into my account for 4 days now. will not let me reset my password. What do i do now?
Help! I set up one of my family phones last night with my cc# and tried to do another one and it wouldn't work. Any ideas??
@CS_AgentHi! I need some help I just made my account on Public Mobile and I want to transfer my old Koodo prepaid number to use on Public Mobile number. But I got this error message when I put in my old number and check it's eligibility.
I purchased 2 sim cards recently ( with the bonus of 5G data to be activated before June 16) i have registered 1 sim card under the eamil address: but I cannoe see if the 5G data was added yet: where would i see/check this ? I was in the process of ...
"you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your phone number in the Referral box during activation. Plus, your friend will receive a one-time credit of $10."I know this is what the web said. Today, called Wa...
Good day everyone,I am just a bit curious about the referral reward. I got a PM SIM a month back, and then activated it at home (with a friend referral), then ported from Koodo post paid to PM. Failed! After 2 weeks without phone number, I successful...
Today i checked public mobile website, and i see that most Data plans fees are lowered.i am paying 30 $ for 500 Mb plan but for the new customer he is paying only 25 $ for 1 GB !!why i didn't get any notification email or sms about the new fees?!And,...
So like the title, I requested a plan change on my account and checked it several times to make sure it was set to change. That day was today and it didn't change. The plan stayed the same and I'm frustrated. I sent private messages to the moderator ...
I tried to change the plan twice. I wanted the $25/mo plan... first time while I attempted the instant change.Then I settled for to be activated at the next cycle... Neither worked... kinda unimpressed
My Phone Is Almost Gonna Give Up On Me Is There a Plan To Get A Phone On Here And Pay Along With The Plan ??? Thank You Desperately in Need.
Can you change plans anytime through the month or does it have to be done at the end of the 30 day period?
Hey guys,I'm thinking of switching from Eastlink to Public Mobile (it just seems like a better cheaper plan overall, more coverage too). I have one question though. Currently I'm in PEI but will be travelling to Saskatchewan for 6 months. If I switch...
Hi there my son added funds to his account a day before renew date will he be good to go on renew date
How do I see if the payment did not go through. Need the add-on next week not now.
I have been double billed for an account that I opened May 7. I paid when I opened my account. I signed up for auto-pay with my credit card and the payment came out June 7. But my account was suspended... I added more money to the account and I was b...
phone number removed by computergeek541
Hi all,The $15/month plan says it has BONUS 250MB 3G DATA with autopay, is this data every month or just a one time bonus? Can anyone with the plan back it up? Thanks
I remember that the plan I booked was $25 per month(1 GB of data at 3G Speed)with AutoPay Bonus.($25 for 500 MB + 500 MB AutoPay Bonus)However, I was charged $31.64(including tax) from the next month after my booking, and $31.64 was automatically deb...
I bought the SIM card from Koodo booth, but it does not work (I see no SIM card error. I tried tree different devices.) I am not able to use other sim card, because I am not able to create user account. To create user account I need to receive verifi...
I live in Whitehorse, Yukon (Northern territory of 35,000 people). I've recently started having issues with making local calls. I now get a recording telling me that I don't have long distance on my plan. I have tried calling locally (we use 7 digit ...
I am on autopay and my cc is fine but i guess the autopay messed up and did not completed.So I got this message :Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment...
I've tried to enter the information, more than a dozen times now, to activate my Public Mobile SIM card I ordered through mail, and it is stating as invalid??? First, it seemed to time out, saying there was an error and the need to log out and repeat...
Hello, For some reason I was charged $25 extra for my first bill payment even though I haven't went over my data. Can this charge be reversed? Best,Haleema
We live in the Vancouver area. My daughter is currently with Freedom Mobile but she will be moving to Montreal for university. She would like to keep her current number and I am thinking of porting her number over to Public since Freedom doesn't have...
Hi there, I activated a SIM card with public 3 days ago and my number still has not ported over. I got a text from Public saying to go to the website and click "contact us" and fill out a form to activate my SIM. I do not understand where to find t...
Got this message while trying to process a payment with the same card I've been using for the last few months. My info matches the one from the bank and I've been able to pay other bills just fine with the card. What gives? Only difference I could se...
