[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have auto pay enabled but my service has not renewed
Hello, I hope this is meeting you well. I have auto pay enabled on my account however the service has haulted, even though I am recieving the $2 auto pay bonus. I was hoping you were able to shed some light on this situation. Regards; Guy
i want to get a smart phone.
where i can get a smart phone.
Vouchers
Has anyone purchased a $15 voucher?The website indicates that you can, but Walmart and 7 11 both dont have it?
Plan shows expired, but says it expired next month...
It currently says: Your plan expired on Aug 9, 2019 On July 9th, my payment didn't go through autopay for some reason, second time that has happened, so topped up manually. It didn't take the payment. So I tried adding an extra $1, that didn't work. ...
Resolved! Amber Alert opt-out
Today at 3am we got an AMBER alert about abduction that happened around 3pm, what is even worse - that alert was repeated at 4am. Only thing it proves - that persons that developed that system, and person who make a decision about issuing alert are b...
Picture Messaging Stopped Working on P20 Pro
I have been with Public Mobile for over 3 years now. I am having an issue with Picture Messaging. Picture Messaging has stopped working on my P20 pro which I have been using on Public Mobile network since Dec 2018. It stopped working almost a week ba...
Voucher payment
Paid $30. On account but phone not activated
Resolved! $10 referal discount not applied?
Hello Public Mobile Community! I recently switch over to public mobile to begin to save some money on my monthly Bills. I read that I would be discounted $10 when referred to setup up my new account. I did so today at a local walmart. The employees ...
HELP. Invalid sim
Can some one please help.. service was renewed last week. My daughter called her phone is saying invalid sim.. Please help.. this will be her second month with public mobile
Data not working on Oneplus 5
Hello, I just activated my plan and calls and texts are working, but my data is not. I have entered the correct information in the network settings and have also rebooted my phone multiple times. Is there a solution to this?
Phone not working properly in the states
Hello - my parents are travelling in states right now and are having issues with their add-on us plan. The phone can make and receive calls but the call is cut off in approx a min. They have restarted phone and the service signal is strong?? I've ...
Public Mobile Top Up Voucher Valued Incorrectly
I recently purchased a $60 top up voucher to reactivate my current plan and upon entering the pin number provided I received ONLY $10 in value. Now I'm unable to reactive my plan, and cant afford to lose the $50 in value that I'm entitled to.... What...
Confused about community rewards
I switched to Public Mobile 2 weeks ago (and am loving the money I’m saving) and am trying to get a handle on Community rewards to save even more. Under badges, I have one for top 50% and one for top 0.5%, but I don’t have a community reward when I c...
Resolved! Paid but the account plan hasn't changed or activated
Hello,I ran out of data on my plan and want to change to the $40 one. I hit 'change now' on the change plan page but now this is all I see: Available Funds: $40.00Payment Due Date (One-Time Payment): Jul 24, 2019Payment for Next Cycle: $30.00Amount ...
Confusing data usage
The usage history shows my data usage:July 5. 8:03. 13 MB 8:03. 1 MBJuly 6. 8:28. 0 MB 12:04. 1 MBJuly 7. 8:28. 0 MB 12:04. 1 MBJuly 8. 7:28. 0 MB 2:04...
Resolved! Number transfer problem
Hey there,I am trying to help my mom transfer her number from her old provider to public moblie and it’s been over two hours and it still doesn’t seem to be working, when we put the public mobile sim car in her phone it is coming up with SIM card is ...
Resolved! Re: Good things come in two!
I have a question is it possible to change the plan in PM in between the plan bcoz it says you can change your plan on your next renewal date plz tell me
Resolved! Can't receive call after transfer number to public mobile
I'd active new sim card and transfer old number to public mobile, call out, txt message and data working ok, but can't receive call, I try restart my phone many times but sitll can't receive call. Anyone can help me? Thanks.
Resolved! Local phone calls not working
Earlier today I lost the ability to receive or make phone calls on my LG G3. Any time I try to make a phone call, it tells me that I do not have "an active long distance add-on". The problem is that all phone calls I'm trying to make are local (eithe...
Calls sound fuzzy and distorted
People I call are telling me I sound like a robot when I speak via voice call. For the most part I can hear them fine but the odd time they will cut out then return as well. I'm in Cobourg, ON and want to know if there is an issue with the network or...
Resolved! Reset account email
I dunno what i put on my account for a email
Resolved! Double Payment
I just purchased a data add-on for $10. But I must of hit submit twice and I’m being charged $20. How do I cancel one and get my money back??
texting sent not received by other party
texting sent not received by other party until the next day, and all at once. Why does that happen?
Resolved! Looking to upgrade current 3 month plan to another
I recently changed my plan to a 90 day plan. I've been enjoying the great outdoors more lately and I've been using up a lot more data than I had planned. Is there a way for me to upgrade to a new plan (same features, expect with more data) without pa...
Resolved! Double Payment
It's technically a double payment, but I'll explain. I went to another provider briefly thinking it would be good, and it wasn't. Came back to PM under a new number and transfered my old one back over to maintain it. I got a new plan, and the account...
Porting from a different geographic region?
Hello, I have one more question before I consider signing up. I had an Ontario number before and I kept it after I moved to BC. Will I be able to port that number and keep it when I switch to PM while still living in BC? I am with Rogers currently if...
Need to update credit card for Autopay
I got a new credit card and would need to update my credit card info, do I remove my autopay first than reenter it? I am new to this
Resolved! promotions
It's been a while since i've seen a promotion to entice to bring new customers, I am waiting for sush a promotion to sign my wife.
suspender phone
forgot login password add new credit card 10 day stop suspended my no help 4no going other carriers I know loos number no choice
