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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account suspended for no reason! Please help!

Hello, I realized yesterday that my account has been suspended. I don't understand how this could happen. I have auto-payment set up so that payments go through on time every month. I already sent private messages to the mod team but I'm getting no r...

Resolved! Tax filing: How to Get Pay Bill Statement?

Hi,I need to get the history of my bill payment statements from January 2018 to the end of December 2018 for tax filing purposes. It seems that I can not find such information in my account and download it as a document (PDF for example). Does anyone...

Resolved! New activation

I am soon getting my third phone up and running with PM. My previous two were straight forward number transfers from active accounts. Does anyone know if you can request a number that is currently not is service? I had a number with Bell through my w...

3 G doesnt work.

Hi everyone,my 3g doesnt work. It says that Im not signed up a carrier. What do i need to do to use my 3G? Looks like my phone might still be confused that Im with koodo?

Resolved! Purchase then view add-ons: Oops something went wrong

I’m trying to purchase a US roaming add-on. When it tried to process the payment (credit card details were displayed and I clicked add) I got an oops something went wrong message asking me to log out and log back in. When I logged back in I saw the...

Possible to send a text message to an email?

My previous Bell phone allowed it by prefixing "6245" before an email address. See https://support.bell.ca/mobility/rate_plans_features/what_is_text_messaging_and_how_to_use_it?step=4 Is a similar function available with Public Mobile? (PM is great s...

Resolved! Suspended Account

I am on Autopay and my account says it is suspended. The card is active and has more than enough available funds. I logged in and did a manual payment of the amount owing but I still cannot make calls and the message still shows as inactive.

Resolved! THE ACCOUNT HAS LOCKED

HOW TO UNLOCK THE ACOUNT,BECAUSE INPUT THE PASSWORD MANY TIMES COURSE TO LOCK.....AND FORGET THE PASSWORD CAN NOT RESET AND SHOW THE MESSAGE "SORRY,ACCOUNT LOCKED OUT"NEED HELP!!!! THANK YOU

PSA: there is a glitch with AutoPay. You won't be notified, but you'll be suspended.

The fix is to log-in to self-serve and pay manually. If you're like me, you'll probably see your AutoPay is set to three months from now. According to the Moderator Team, you will lose any text messages recieved during that period forever, though app...

Resolved! lost refer a friend reward @moderator_team

Hi guys, A few days ago it seems there was a bug with autopay and my fiancee lost service for a couple hours due to the system thinking she missed a bill. We lost our friend referally reward of $1 a month due to this. Any way the mods could help me? ...

Roaming charges?

I can't use my phone. Whenever I try, I get a message telling me to purchase a US roaming add on. I haven't left Canada. It does work when I am in downtown Victoria, but it doesn't work in Sooke where I live. This is a safety issue because I can't ca...

Resolved! No incoming call or texts and people without iphone don't receive my texts

Hi,I activated my phone with public mobile this morning. I was previously with Virgin mobile. I was receiving texts and sending texts without problems right after my activatiin and then this afternoon I couldn't receive any calls, people calling said...

Account suspended; no notice of autopay failure?

My account has just been suspended, "due to insufficient funds". I have auto-pay enabled, and the credit card on file is fine. Viewing my payment history, I see no evidence of a payment failure. If I manually trigger a payment using the card on file,...

Re: phone not recieving incoming calls

hi i get the service on my phone switch from chatr to public i get error cant resive incoming call

what happen to my phone or the plan?

Hi everyone here is my situation.I was shopping in costco,suddenly,my phone can't use any app,Because I can't connect my phone to the Internet.I thought I was running out of data.but when check the data in the website at home,I still have 300MB left...

Stopping unwanted calls

SIM CARD STOPPED WORKING!

Resolved! Data not working

Hello, My data suddenly stopped working. The LTE icon flashes on and off, but does not work. SMS messages also don't send when off wifi, but do send when on wifi, which is strange. I'm running on a Huawei P20, Android version 9, I am in Winnipeg. Pla...

Resolved! Port phone number

Hello, I signed up with Public Mobile this afternoon and just got off the phone with my previous cell phone provider, Tellus who ported my phone number over to Public Mobile. What are the next steps? Thanks!!

Activation and Port Issue

I just left my local Wal-Mart very dissatisfied with my first connection with Public Mobile. I have a cellphone that was previously on the Telus Network and was told switching service to Public would be a breeze. After an hour and a half, and two pho...

Data usuage

Hello. My changed my plan a few days ago, to 50$ a month, & 8gb of data. It was working perfectly fine a couple of hours ago, until now, when my settings say I’ve uses up all my data within 2 days (which isn’t possible) but when I log into my public ...

Dropped calls

I was hooked up today and my phone kept dropping the calls why does this happen

Resolved! Hey Guys : Cant get calls or Make calls, and text messed up, what to do ?

I looked on chatbot said to try to check apn setting and remove the sim card ?, texts are messed I got the same message 4 times, and my friend said I'm sending double texts. I'm in Saskatoon. Once I tried to call nothing for about 10 seconds then i...

No Service

What is going on about 3 hours ago my phone went to "no service " i have contacted Mod no reply yet , need my phone for business and this is not good ..what is going on ?

Help Please

I broke my phone and purchased a second-hand iPhone 5s. The person I bought it from has provided an email that has garenteed that apple has unlocked the phone and has the IMEI # included but not the previous carrier or acct #I put in my SIM card from...

Resolved! Pay

How do set a auto pay?

Not Registered on Network

When I try to makes calls, I am presented with "Not Registered on Network". Is anyone else experiencing this and how do i fix this?

No service

Unlocked iPhone 6s have been using for a week and all of a sudden I have no service plan resets in 2 days but no payment necessary yet... Please help?

Resolved! Unstable signal around T2H 3B5 area

First of all I am not sure if this is area specific or it is happening in other places as well. All of my colleague and I are all experience signal dropping, no internet and call/text failure this afternoon. Is our network under maintenance in the ar...

Network locked sim card on unlocked phone for the last year!

Hi, hope someone can help me with this issue. Over a year ago I switched over my mothers phone that I had purchased as unlocked at costco that she had been using with rogers prepaid over to public mobile. I ported over the number, things went through...

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