Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to reset my password to get into my account but the email is never sent.
I've messaged @CS_Agent about 36 hours ago. Has anyone else had trouble receiving a response? Have I not waited long enough? Any help would be great. It's a bit of a shame that I can't speak to someone on the phone.
Hi all, I’m trying to use my new SIM card with my Huawei mobile WiFi device but I’m not getting any connection to the network. My account is all live and have data credit on the sim. The device is about 5 yrs old but has been used in many other count...
I transferred over 2 days ago from another carrier and I have not been able to receive any calls or texts. However, I can make outgoing calls and I did receive a text from Public Mobile but cannot recieve from anyone else. Anyone know how to fix this...
Phone has no service but payment was taken and we recieved a thank you for your payment message. I cannot access my account I have requested to change the password but it has not sent the email. It has been 1 day no phone service and 6 hours since th...
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I currently have a cell phone with a small SIM card, and I want to transfer all the information from it, to a PM SIM card.Must I use an adapter, or is there another way to transfer the data on the original SIM card? Thanks
I was out of the country for 2 months and lost my SIM card, my plan had been expired for 1 month and i had recently purchased a new SIM card from public mobile, i switched sim card via self serve so i would not lose my current number and i topped up ...
Sorry, I can fin't the original thread. I recall my text message saying the deal is only until August 8th, but the forums said August 9th and when I login it also says August 9th. Does anyone have an exact time for when it expires? Thanks
I saw on the internet today that Public Mobile is emailing out codes to select customers to switch to a Koodo $45.00 / 8 GB plan. I emailed a moderator that basically said I was out of luck because I wasn't one of the "chosen" (my words) customers t...
Hi there,I am looking at potentially signing up and compared the a $35 plan (1GB, unlimited Canada call and text) over 30 days to a $105 plan (3GB, unlimited Canada call and text) over 90 days. As you can see 3 time $35 is $105, so there is no discou...
I need an invoice for 2017 payment for tax purposes. Please advise ASAP on how I can get this, I'm on a deadline to submit this info. Thanks!
@CS_Agent I just signed up for public mobile. I put in the $48 voucher code and it appears in my account but hasn’t activated the plan. It says PLAN EXPIRED next to the account status in RED. Please help!
For those in the West, there's a new flyer from London Drugs advertising a new promo. I just activated my account yesterday (ordered a SIM online and forked out the extra $10) and I'm now hitting myself for not doing this at LD!
So i just changed my number and now i get someone elses texts and he gets my texts that people are sending me. I cant change numbers as per the 1 number change. So am i expected to share numbers with someone?
Hi all, My credit card recently expired and I got a message today saying my plan expired. So I went in now and made the payment and I just had a couple of questions.1) How long does it take for the service to kick back in?2) I'm having some trouble i...
I'd like to chnage my plan to one I actually have the funds for. But when i go to, ther eis no way to do it. Although it says I can, and I have enough funds in there... only option is to pay for my current plan which i dont want anymore for all the r...
We recently switched to Public Mobile for the lower rates, unlimited minutes and Canada-wide talk. We weren't really looking for more data, but our data package was also increased due to Public's great offers. We just spent a week in a fairly remote ...
Hello,3 hours before i sent this message to "Moderator_Team"..... nothing happend .....It's better to change the provider "Public Mobile" with another?The message sent to "Moderator_Team":"Trying to reactivate a new plan a had a lot of issue ....Ple...
Hello, What is going on with the password reset functionality in the app? The email is never sent to my email in order to reset. I really need to reset my password as my account is now inactive due to a change in credit card info. Thanks,M
transfered # yesterday but till now can't receive any incoming calls
I just noticed that on my usage history reported in my public mobile account, the events are identified by time (x hours : xx minutes), however the hours is specified as 1-12 without identifying am or pm or military time (0-24:00) which is usually th...
Hello PM community,I need my password changed on my account but it won't send me the change password e-mail. I tried contacting the mods for help but none of them reply. How can I fix this on my own? Apparently the mods aren't interested in helping m...
I am porting my number and I want to update my info I received this message: "Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & ...
I'm reading that cruise ships use AT&T. So technically roaming would work? Can anyone confirm that's tried it? Thanks,
There was a similar thread here, but the solution doesn't directly address the question. It is more of a workaround that doesn't address my concerns. https://productioncommunity.publicmobile.ca/t5/Getting-Started/Locked-SIM-card/m-p/224555/highlight/...
I topped up my account today but the account balance is just sitting unused currently. is there any way to use the balance sitting there? plan is expired and I need my phone for work
I have requested to Port my existing koodo number to public mobile that I have taken last Monday. Got a message back requesting some information and confirmed that it would be ported on Tuesday. Since sending the information I haven't gotten any mess...
I moved to another province and want to change my area code.
Good day everyone. I am planning on buying a new phone later today, possibly. I have a question about the coverages. First off, I am currently paying for 6.5GB of 3G speed. The phone I am looking at (Xiaomi Mi 6) is not fully compatible with all of...
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