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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plan activated but not working

@Shazia_K, @Mary_M, and @Saray_OSo i activated a new plan and it says active on my online self serve acc. And when i dial *611 it says my plan is active But i cant make any calls, check my voicemail or text. It says that i dont have an active plan or...

Resolved! Re: account got suspected for no reason

Account won't be cancelled if I load money before 90 days after last top up expiry date ?

Resolved! Future of 90 days 12gb plan

Legacy account or Grandfather account moving to koodo as I heard from April 1st 2017Would we get that opportunity to move 12gb plan to koodo as well or no also wondering are we gonna get 3 dollars raise as well in future or no like other legacy accou...

Changed my plan - paid now - when will it take change?

Hello,I changed my plan yesterday and as it says on the page "You can choose to change your plan now or start your new plan on your renewal date." and I chose to change my plan now and paid. Payment when through but my plan still shows as my old plan...

Resolved! Cant make any phone calls

I just changed my plan to calling anywhere within the province. But everytime I make a local phone call it says its long distance. Can anyone please fix this asap thanks. And when I check my voice mail it says I dont have an activate plan. I have reb...

Credit card payment

Trying to set up new account and my credit card won't work. My card provider says there is no problem with my card

Help my Account cannot process my credit card payment

I have tried paying both via my phone (*611), and via my online account. None will process my credit card. Much help would be welcomed! With Thanks in Advance,Roger

Resolved! I found a sim that I ordered in 2015 can i still use it

I found a sim which I received in 2015 something was wondering can i still activate or that sim won't work now ?

Cant access my Rewards!!! Please Help!!

under my rewards page it sayd the following: As of today your estimated payment is: $0Due Mar 24, 2017Plan Cost (Including Discounts) $30Total Rewards earned($18)Available funds in your account($34)As of today your estimated payment is: $0Actual amo...

Resolved! Lte speed

Wondering what other people's getting on lte network share your speed I m getting 30 to 35 mb per second in hamilton

Resolved! No Mobile Data Since Upgrade to Android Nougat

I have had no data service on my Samsung S7 Edge since upgrading to Android 7.0 Nougat earlier in the week. APN settings appear to be correct, screenshot album linked below. Account is paid up and WiFi connections work. Any ideas? http://imgur.com/a/...

Review: 10 Months into service

Well We are hitting the 10 Month mark in a few days with Public Mobile and i thought i would give my opinion for anyone wondering if you should switch. When i first came over to PM i tested LTE Data alone on a 10 day plan to see how the quality was. ...

Resolved! Newest Moderator - Welcome to the Community

I see we have a new moderator, according to the Contacting Our Community Moderators article. I'd like to extend a hearty welcome to the newest member of the moderator team, @MarieHelene_LI wish you a happy and successful time here. Best of luck and ...

Roaming in the USA - An opinion

Hi thereI've only created this post to share my experience with roaming in the USA.I've been using the new ten day triple roaming package offered by PM for my trips to NY and Texas. The connectivity and the ability to apply add-ons as required have b...

BUG: "View Usage History" when selecting date range doesn't work

Reproduce:1. Select radio button for specific date range and enter start end date.2. Click View Usage HistoryExpected: Load up usage history for selected date rangeActual: Loads up 7 days of history, and when you click page buttons, there is no data ...

Down to two active moderators

I noticed just now that @Saray_O is now retired. The turnover seems rather quick in this position. It is a pretty stressful job and thankless at times. Let's hope @Mary_M and @Shazia_K are in it for the long haul. You two have have been nothing b...

Telus LTE 700MHz Band

Hi guys, I was thinking of getting a new phone and tried to check if the phone will be compatible with Public Mobile.The phone I am looking at is called Xiaomi Mi Mix and it's compatible with all the frequencies Telus network uses EXCEPT for the LTE ...

Resolved! Usage Report

Does anyone know how to download the usage history report? It's really annoying going thru pages (15 lines only) from the View Usage History.

Confusingly ripped off and then lied to by customer service reps.

EDIT: THIS THREAD WAS MARKED SOLVED BY A MOD IN ORDER TO SUPPRESS THIS CONVERSATION. I HAVE TAKEN AWAY THE SOLUTION MARKING.The problem was not solved through any help given to me in this thread and not solved entirely. I signed up for a public mobil...

Resolved! No Talk service!

After having called a few people today, and being on the Unlimited Provincial Talk plan, I received a message when I try to make a local call that I am not on a Talk plan at all.Plan expires in a month.Whats up PM?

Resolved! How long to show refer-a-friend reward?

My husband renewed his 90days plan on March 8, and I am about to renew my plan on March 24. I refered him, and I had been getting reward until this time, the refer-a-friend reward hasn't shown up on my account yet. Wondering if something's wrong or s...

Refund Process? Bought the wrong add-on

I'm roaming in the U.S. at the moment. I ran out of data (250mb) so I went to top up and mistakenly bought the 1GB add-on for Canada. How do I get that refunded?

Resolved! Charged twice

Hi, I didn't use my public mobile account for a month and then when I started again on a new plan I was billed for that plan and again for another random $67. How can I fix it?

Login failed and disabled

Hi,Today my phone has no reception and signal. I am unable to make calls at all. I tried to call my phone but it goes straight to my voicemail which I am unable to check.I then tried to log in to my account but it says login failed and disabled, cont...

When I try to make calls my phone says that I need a long distance add on

I recently switched my phone number, why I try to make calls my phone says that I do not have a long distance add on, but I am calling a local number. I have the povincal-wide calling plan and I am calling within the province so I dont understand why...

Re: account got suspected for no reason

Hello, it can be verified that the account has been reactivated (sorry for the late response as I didn't log back into the message board after it's resumed). However her data seems suspended, i.e. no cellular data. I looked at her payment history and...

@Shazia, my Mama's Data is Not working, Can U correct the anomaly please?

Hi @Shazia_K, My Mama just called me, The Data thing is Not functioning, The Call and Txt work though, Can U repair the link please?

Resolved! Issue porting out to Rogers

I have requested to port my number from Public Mobile to Rogers. Despite the fact that my plan with Public Mobile should be active until May, my number has been suspended after the porting request. What is the best course of action now to keep my pre...

Can't place calls after porting number

I'd been holding on to my old Freedom Mobile number as I evaluated Public Mobile and recently decided to go all-in on Public and port my number from Freedom to Public. The port seemed to go fine, but I just discovered that while data, inbound calls,...

What a smooth transition

Hey guys,Not sure where to post something like this, but I just want to thank all the people who regularly contribute to the community! I just ported over from Telus yesterday after 18 years! and all my questions were quickly answered here - it was s...

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