Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been away from here for over a week and not sure if this is a recent improvement. I made the purhcase and it tells me the money has been added to my account not that the addon was purchased
I made payment for US Roaming bundle, but when I was in U.S., I could not send text or make calls or use date, now I am out of U.S., but my $20 was sitting in my account, how can I get refund? will $20 be charged if the bundle expires after 10 days?
Hi if there are anyone I can contact regarding this issue that would be great.I foolishly forgot the password to my account and attempt to many log-ins. As a result, my account got locked when I try to use "Forgot Password" option to reset and retrie...
Hello, I'm on a 90 day prepaid plan and just got the Koodo offer and I do want to switch. The problem, however, is that I've paid till almost the end of October and the offer expires mid September.Is there a way to get the balance refunded to me cred...
I am on a Koodo account now but I was trying to port my public mobile number over at the kiosk, however I am not able to without making a payment to public to reactivate my account... how can i do this without having to make an additional payment for...
Seeing a pop-out window which covers my screen on the right. I'm currently using IE 11 on Windows7 (not by choice mind you). Is this a Microsoft Feature, I mean enhancement, I mean bug, or is it something else?
Hi there, I was on the 90 day 4GB plan and during my second month in there was the 90 day 12GB plan. I switched to it but it did not take affect until today. I just checked my plan data and it only says I have 6GB. Does it not honor the plan promo du...
Hi,I have an account that has been disabled (not used since Oct 2016). When I try to login (to recover password) the system tells me: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Is there a way to recover it? On the same note: I do have the SIM...
I just did a check on the plan prices... yes, I am still shopping around for my other line... and I noticed the following prices: $195 90 Day, Canadawide, Global text, 9G LTE$240 90 Day, Canadawide, Global text, 18G LTE I remember them being $185 and...
Hello, I have been billed again in the second month of my 3-month plan (Started July 22 and billed again August 17th). The moderator has told me that my plan will no auto renew on November 17th, but I have still paid for 6 months of service (2x3 mo...
Hi there, I need a GST receipt for payments made. I have to say this is quite the process to get a receipt which is, with any other company, automatic. Cheers Dave
I'm in the states and used up my 1GB in less than the 10 day expiry. Am I able to add on another 1GB for the rest of my trip? Thanks!
FM has another promotion this weekend. It would be nice to see some new and exciting promos from PM that target both new and existing customers.
I'm going to be out of the country for 4 months. Obviously, I don't want a phone plan in canada during this time. Unfortunately, if I cancel my payment now it seems that my account gets deleted and my simcard becomes useless. Is there any way to susp...
I received credit card statement that showed I was double billed by Public MobileI emailed the @CS_Agent for assistance in this matter (multiple times as I keep getting weird replies back)My details in black, Public details in orange 1- Sent email s...
My renewal date isn't until Sept 9th, but just now I noticed something really weird. I'm changing to a 3G plan from a 4G plan, and it's not going to go well. My selfserve says that I only owe $46 on Sept 9th, when I actually owe $106. These two scree...
I signed up for a 90 day plan back in June this year and immediately set up autopay. I just noticed that my autopay reward is $0 and I was charged the full plan cost on my last payment. How do I know if I am eligible for the autopay reward?
The APN setting giving did not work I have no data not only that I was charged $82.50 in total for the sim card aswell as a plan including 2gb of data and was told that was the cheapest now when I got home to look on this website for the APN its offe...
@Jeremy_M New site is looking nice. I noticed the new promo page is only showing 3G promos and no LTE promos. Does this mean the LTE Promos are ending/ended ? or was it simply an oversight?
Hi. I am trying to log in. I have forgotten my password. I have asked for ab email. But it takes sooo long to get tge email, by the time i fet the email, the link is expired. Been more then 24 hours im trying. How else can i do this... Thanks
I had a phone number with public mobile 905-xxx-xxxx but I just can't seem to get that account open at all i would like to re activate it and start using it
Can I connect my Samsung Gear series 3 to PM?
Hello, I got a sim card from my brother who was I Alberta and now I'm in Ontario. We changed all the details, email, address and etc to my details. I wanted to change the plan but it wouldn't let me. Is there a reason? Also if the sim card was first ...
My account has $120 in it and it says I have $0 amount due and I can't get any service. There are no options for me to make any other payments or anything. Not sure why I don't have service. Please help.
My phone does not have data and long distance phone calls which were already paid for another words you took the money out of my account, please check and let me know what's going on. Thank you Rickee
Hi,Urgently need a call log for couple of days in June for my PM number. Selfservice not working correctly - only first page is displayed, when attempt to go to second one - nothing is shown.Is there any way to get this data ?
Hi I have a data plan but have run out of data I am using wi/fi trying to send a picture message do I need to have data to do this
Hi, just back from overseas vacation where I used another SIM card. Came back yesterday and put back in my PM card - now when I get onto the Internet I get error "could not activate cellular data network" even when I toggle the option on or off in m...
Hi, my work will be paying for a Telus account so i need to port my number over to them. whta is the procedure, and what do i need to give them? Is it just my phone number and account info? Thanks
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