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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 51634 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 59989 Views
  • 186 replies
  • 30 Bravos

Identifying a private/unknown number

Hi, Past few days, I've had a private/unknown number continuosly call my phone. When I pick up, there is nothing but silence. So I proceeded to set my phone to block all private and unknown numbers. They then proceeded to leave voicemails. I installe...

MoSmith05 by Great Neighbour / Super Voisin
  • 3838 Views
  • 5 replies
  • 2 Bravos

Phone number port

I tried to port my phone number over from Virgin Mobile and now I have no service with my Public Mobile SIM card expect for data usage. My old Virgin Mobile SIM card still works and has service associate with the phone number that I tried to port ove...

bubbajay1999 by Great Neighbour / Super Voisin
  • 1041 Views
  • 5 replies
  • 0 Bravos

account activation

I had completed first page of account set up, working on porting my number from Fido. i had to go back a page and now the systems says my sim card is invalid. I can't continue

katmckenzie by Great Neighbour / Super Voisin
  • 832 Views
  • 3 replies
  • 0 Bravos

Check your balance

Go to my account sign in and check your balance call details data use how much left

7785511800 by Great Neighbour / Super Voisin
  • 4016 Views
  • 5 replies
  • 1 Bravos

All of sudden my services does not work.

So I am currently in vancouver. I just paid for my plan also played for an add on. However I am having issue to use my phone now. Can not call or use data. Help?

michk by Great Neighbour / Super Voisin
  • 815 Views
  • 2 replies
  • 0 Bravos

Anyone experienced dropped calls after using for extended period?

So I was calling a friend of mine who LOVES to talk, and after about 3 hours it just disconnected for no apparent reason. Has this ever happened to anyone else?  Because i was thinking about recommending PM to him but if this has happened before, the...

jclaydon2018 by Great Citizen / Super Citoyen
  • 788 Views
  • 3 replies
  • 0 Bravos

Will somebody ever reply or not? I need help!

I do not know what to do and I am thinking already to complain to other organizations (consumer protection or similar governmental bodies) since nobody replied to me. I paid for the service (two days ago) which I do not have and never had since I pai...

DDKA by Good Citizen / Bon Citoyen
  • 2454 Views
  • 17 replies
  • 0 Bravos

Transferring phone numbers

When setting up a Public Mobile account for my wife I used her previous cell carriers number from Virgin and put my Virgin number as "alternate number".  Somehow when her account was complete the system assigned my old cell number to her.  I went int...

Bruce by Great Neighbour / Super Voisin
  • 698 Views
  • 2 replies
  • 1 Bravos

Wifi Seem to be Slower After Switching to PM

I use Shaw Open when I am outside. I noticed Show Open wifi seem to be slower after I switched to PM. Is there any reason to this or am I just imagining it?

1third by Great Neighbour / Super Voisin
  • 1860 Views
  • 6 replies
  • 0 Bravos

Resolved! Incoming Calls are not being received

I recently joined Public Mobile, everything is working fine except incoming calls. Whenever someone tries to call me the call does not go through and it does not even ring. What is the solution for this? Thanks a lot ! 

vanu by Good Citizen / Bon Citoyen
  • 3027 Views
  • 12 replies
  • 0 Bravos

Resolved! Excellent experience at London Drugs!

I’ve been on the fence about switching over to PM since January. When I called my service provider to see if they could match OR at the very least be within $10 of PM’s plans, they could not. They still convinced me that by joining PM, I would not be...

Chantal_G by Great Neighbour / Super Voisin
  • 5728 Views
  • 15 replies
  • 9 Bravos

Better deal

Koodo  just sent me a message and offered me  the same unlimited everything plan but with 10 gigs of data and a $0 new phone all for $60 per month. How about it Public Mobile will you match this same offer for your customers or would you rather us ju...

Brewski by Great Neighbour / Super Voisin
  • 3290 Views
  • 13 replies
  • 0 Bravos

Usage History question?

On my PM iPhone I get the following... Is this PM sending this or Apple? I am on the $10 plan with no data. 

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TMS by Model Citizen / Citoyen Modèle
  • 1626 Views
  • 10 replies
  • 0 Bravos

Resolved! Friends are reporting huge improvement in service

I have referred four friends and previously they were having zone issues (not being able to phone or text when out of town, etc.), huge delays and uncertainty in receiving texts (sometimes they wouldn't come through until the next day) and an inabili...

Rascal by Model Citizen / Citoyen Modèle
  • 2458 Views
  • 8 replies
  • 13 Bravos

911

Hellotoday my family experienced a health related emergency, my son is 12 years old and is completely deaf and does not talk nor does he talk on the phone does public mobile offer 911 texting should we be in this situation again? 

jesscusw by Great Neighbour / Super Voisin
  • 2364 Views
  • 5 replies
  • 2 Bravos

I'm being charged too much

I tried to upgrade my plan last month. I still don't have cross Canada calling yet I seem to be paying for it. Any help would be appreciated.

SuperMallard by Great Neighbour / Super Voisin
  • 901 Views
  • 5 replies
  • 0 Bravos

What date does the US roaming data add-on start on?

I just purchased the US roaming add-on (data only) and it immidiately said it's active on the summary page. I thought I could select a starting date. My trip doesn't start untill a week later. Any one knows how exactly it works? Thanks,

zaoann by Great Neighbour / Super Voisin
  • 2314 Views
  • 8 replies
  • 0 Bravos

WOW mobile deal

Is the WOW mobile deal real the one with the free sim+free month+$10 credit for new user? I don't see any post here but I see it on redflagdeals.

Shutdown by Model Citizen / Citoyen Modèle
  • 1260 Views
  • 5 replies
  • 0 Bravos

Resolved! I need assistance from a moderator

I messaged the moderator team twice with no response. I need help getting into my account and my monthly plan expires tomorrow. I want to change my current plan to a cheaper one since I dont use much data. I reset my password numerous times with the ...

codysmith2018 by Good Citizen / Bon Citoyen
  • 4908 Views
  • 22 replies
  • 0 Bravos

Will I lose my rewards if I port in a number?

I signed up a few days ago and selected a number, and I have some referral rewards already posted to my account (one from being referred and one from referring someon). My question is, if I port in a new number to this account, will I lose those rewa...

ZaHead by Great Neighbour / Super Voisin
  • 1787 Views
  • 8 replies
  • 0 Bravos

Change of plan

I am currenly on a $40 500MB plan, but the person at the store who active for me didn't put text in there, can someone help me to put the text feature into my plan.  Please help.

k2 by Great Neighbour / Super Voisin
  • 1217 Views
  • 5 replies
  • 0 Bravos

Resolved! Hello. New subscriber with no data

I just signed up for the 4.5gig 3G data plan, but my data doesn't work. It's on, but shows 0mb used. can't send or receive internet or pictures through text. I've restarted the phone. I have a Samsung s7 edge. Plan was activated yesterday. Thank you

lorvar by Good Citizen / Bon Citoyen
  • 1453 Views
  • 4 replies
  • 0 Bravos

Resolved! Do Telus phones need an unlock code to use PM

I just recently tranfered to Public Mobile, and depending on how i like the service, i may recommend it to a friend of mine at the end of the month.  So far, I'm not encouraged - with the delays in the moderator system, it tooke me 4 days to transfer...

jclaydon2018 by Great Citizen / Super Citoyen
  • 5174 Views
  • 9 replies
  • 0 Bravos

Resolved! Unable to login/unable to get service

Hello, I signed up 3 days ago, following all instructions. My credit card has been charged.-I cannot get PM service working on my iphone 6 (data or telephone) after inserting SIM- I have restarted phone several times. I updated APN. Under cellular da...

dsmckinnon by Great Neighbour / Super Voisin
  • 2224 Views
  • 7 replies
  • 0 Bravos
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