08-24-2017 11:36 AM - edited 01-04-2022 02:33 PM
Hi,
Urgently need a call log for couple of days in June for my PM number. Selfservice not working correctly - only first page is displayed, when attempt to go to second one - nothing is shown.
Is there any way to get this data ?
08-24-2017 12:03 PM
yes you had better contact the mods using the links in the post above.
good luck, hope you're able to get it sorted promptly.
08-24-2017 12:02 PM
Yes, I tried play with dates - problem is that one day which exceeds full page of logs.
08-24-2017 11:59 AM - edited 08-24-2017 12:02 PM
Yes, the log page appears to be glitchy. A temporary way around this is to enter custom start and end dates to display only the days that you need. Display one day at a time if necessary and take snapshots if you need it. If your single day usage exceeds one page, then I'm afraid only the moderators can help you get the info.
In that case, click this Moderator_Team link to send a private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Include your phone number.
08-24-2017 11:56 AM
have you tried selecting just 1 date at a time and seeing if it is able to display on one page?