Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $30 didn't receive 500MB additional data

Hi, I'm a new customer and I just activated my sim card tonight with the 30/30 days options. On the website, it shows a 1GB promotion, but on my account, I only see I have 500mb data.

Resolved! Sorry, we cannot complete your call, you do not have the required long distance add on

Everytime I attempt to make a local call, I get this message: "Sorry, we cannot complete your call, you do not have the required long distance add on."My credit card information was recently stolen, so all transaction were put on hold, including my P...

Resolved! Interesting Plan Glitch

Ok another one of those strange Public Mobile self serve glitches happening here Previously was on a 6GB planTwice I have future dated plan changes then changed mind so keep the 6GB plan Except... today when I log into self serve they show I am now ...

Account Status: Plan Expired

Hello, I wanted to see why my account says "Plan Expired." I have not been able to access data, but have been able to make text and phone calls. I cannot see my plan details or data usage, my payment method is correct and up to date. Please advise. L...

Orphan credit/balance left on account

Hello,I recently switched over to koodo as their current promotion was too good to pass up.Anyways, I have a $10 credit left over from when I was going to use it for roaming but went with a data plan for the week I was on holiday. I've been told by k...

I’ve signed up and ported my number

Hi there. I signed up and ported my phone number from Rogers. But I cannot receive any calls. I can make but not receive. I called rogers and they said there is a port transfer pending. Is there anything I need to do ?

Text messages not going through

I signed up for 22$/month plan with unlimited call and I think no text messages, I found messages are not going through. I then changed to 25$/month plan with unlimited text and call and still text messages are not going, and it is all within Ontario...

Resolved! Changed my credit card used for payments and now my autopay credit is gone

My credit card was expiring so I had to change its info in my payment plan (to update the new expiry date and code) and it removed my credit for autopay.....really? thats kind of lame...its not like I deleted autopay. I had to update my card info. G...

Re: Password Reset Link Keeps expiring

ive veen without a phone for a week.y r u guys sending me reset links at 4am! I cant access my account ...my sim was stolen i drove 45 min from home just to buy a new sim. yet here iam discussing my buis on a forum 2 days sfter i need to get i my a...

Resolved! Please delete this thread.

Please delete this thread.

Resolved! Can I port my number out but keep the acct w/ $120/4G 2016 fall promo w/a random # mod assigns?

I did a little bit reaeach for my question, and found a answer but it's almost year ago, is it a solution still?https://productioncommunity.publicmobile.ca/t5/Self-Serve/Porting-a-number-from-PM-to-PM/m-p/163972#M12841

Resolved! New unrecognized charge not on schedule, what is it?

My wife and I are on the 90 days Fall special ($120 every 90 days, minus 1 referral and auto refill discount).The due date is Apr 22.My credit card was charged $77.97 tonight by Public Mobile.What could that be?Thanks @Brooke_C@Moderator_Team

Resolved! My price plan

My Nexus 5 Lives!

I got my flakey Nexus 5 repaired. Power button soldiering fix. Boot Loop was the result, and frankly, was a pain to use. I've never er been so frustrated using any other device, until I couldn't live without my Nexis 5. I suffered almost a month on...

Resolved! HELP, Lost legacy plan due to credit card not going through

I woke up today to find my phone not working. I checked my account and found that the auto payment did not go through because I forgot I got a new credit card. When I updated my credit card info I found that my legacy plan (90 day, 6GB data 4G, inter...

Can't login into account

Please help. Have requested to change password information but links do not work.

HELP sorry the number your calling has not been assigned HELP

Hello everyone and thanks in advance iv recently went and bought myself and wife public mobile and everything works great i thought untill i found out when anyone trys to call us from there cell phone they get a message that says SORRY THE NUMBER U ...

Not able to use data/MMS on my phone

I recently got a used Lg G5 and since activating it with my SIM I havent been able to use data without wifi. My account is up to date and I even purchased a $10 data add-on. I am currently on the $45 a month plan. Any help would be appreciated! Thank...

Resolved! Phone is not working - port stuck - Koodo port to PM

I attempted to port my old numer from Koodo to PM on 03/22/18 I received a text verifying my new PIN, but never received a text saying that it was successful I followed step by step on how to port from Koodo. On my self serve account, it has been upd...

Resolved! lost SIM/ordering new SIM

I lost my SIM card while travelling overseas and I'm wondering if I order a new one and register it to my account whether I can keep my current plan and phone number?

Failed to update autopay credit card

My credit card is expiring soon and I have a new credit card. When I try to replace my old card in my autopay settings it says it failed because it was rejected. I called my credit card company and they said the transaction was approved on their end ...

$20 U.S. Talk, Text, and Data bundle no longer available?

Just wondering if the $20 U.S. Talk, Text, and Data roaming package is still available? I can't find it in the plan add on section - all other options are available.

Plan issues

I am so upset I have been emailing the moderator team since 4 this afternoon about my plan and how *611 is not working. I wasted my money on buying the voucher..... can someone please help me with this problem

Used 3gb in first month of 3gb/90 days - want to change plans

I just switched to public mobile so not sure how this works. I am almost through 3gb of data in the first 30 days of a 90 day plan. By the description of the plan, I thought that it meant that the 3gb is renewed every month but it doesnt seem that wa...

Resolved! Need my PIN to do a number port to Koodo

Hey PM moderators, Would you guys be able to send me over my PIN? I hate to leave you guys, but to be honest I was spammed with Koodo invites by your texts and I have decided to switch to their plan. No hard feelings I hope! Just need my PIN for the ...

Resolved! Leaving Public for Koodoo, cant find PIN

How do I know my account PIN number? Can't seem to port over to Koodo without it. Please help! lol

Voucher Location Alternative

Some of the locations that you can buy payment voucher are outdated on the public mobile website, for example, A&C game store doesn't offer them anymore (452 Spadina Ave, Toronto), however, I do find where to buy payment voucher near that area, the 7...

Phone is not working

i just tried to pay my phone bill with the payment voucher and *611 is not working please help me i need to use my phone as soon as possible

Unable to recieve any texts and possibly calls

I am not recieving any texts to my phone, as of Wednesday. This happened randomly and I've had no problems recieving texts up until then. I'm not recieving any calls either.@CS_Agent

Re: Payment problem

Hello,19th march I call to client service (611) to change my plan from 25$ (appels dans la province) to 20$ ( appelles ilimites). The agent changed my plan to be effective today 23th march , but I just saw my credit card account and you charged me 28...

Community

Forum Posts