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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 40285 Views
  • 152 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50837 Views
  • 182 replies
  • 30 Bravos

Can *611 reps access customers' files?

Hello,I have read a number of posts from customers, who have called *611 only to be told by reps that they don't have access to customers' accounts.I, too, have encountered the same problem, being told to email PM.If the reps truly don't have access ...

Martin by Legend
  • 2654 Views
  • 10 replies
  • 0 Bravos

convince me!

Hi everyone, I am on the fence. I need the following per month:- 120 minutes talk time- 120 texts- 500 MB With all taken into consideration, PM is $10 too much a month across the board. There are a few options around $35, regular PM price: $50 - $2 f...

gmd by Great Citizen / Super Citoyen
  • 1865 Views
  • 9 replies
  • 0 Bravos

Lost phone

I lost my phone in my house. The phone is on but the ringer was turned off. Can public mobile or telus send a sound or locate the phone?

mobile by Great Neighbour / Super Voisin
  • 1090 Views
  • 1 replies
  • 0 Bravos

Feedback - best way to give feedback?

What's the best (and quickest) way to give feedback?  Specifically, feedback such as:Issues encountered with the BETA website;Reporting dead internal links and/or redirections;Site functionality problemsE.g. the 'upload an image' to your community pr...

Public Mobile - Feedback - 'Mislabelling' example.png
vizine by Good Citizen / Bon Citoyen
  • 1445 Views
  • 1 replies
  • 0 Bravos

Galaxy S5 - Lollipop Update - Now or Soon

I just read online that the Galaxy S5 has received an update for lollipop 5.0 for Rogers, Bell, Telus and Koodo.If anyones using the S5 are you able to do the update? And if so do you like it?

Griff by Town Hero / Héro de la Ville
  • 1449 Views
  • 3 replies
  • 0 Bravos

T911 Phone compatibility

A supported handset is required to use the T911 service. The following phones support T911:   APPLE  iPhone 5S iPhone 5C iPhone 5 iPhone 4S iPhone 4  iPhone 6 iPhone 6+   Alcatel   Idol X+  POP Icon   HTC  Desire 510   Desire 320a    Huawei  Ascend Y...

Moid_I by Retraité / Retired
  • 3157 Views
  • 3 replies
  • 1 Bravos

Resolved! He's dead Jim

BTW, did you guys hear? Mr Spock has died. Live long, and Prosper.

makkahn28 by Mayor / Maire
  • 1870 Views
  • 3 replies
  • 1 Bravos

date d'echeance de mon forfait

 bonjour,mon forfait est du 16 au 16 du mois,je reçois des messages le 14 du mois pour recharger est ce normal??? je suis privé de deux jours de communication.je vous demande de m'expliqure les raisons???

belrechid by Good Citizen / Bon Citoyen
  • 1162 Views
  • 2 replies
  • 0 Bravos

Port a land-line phone number to a Public Mobile Phone

WE are getting rid of our BELL land-Line here in Rural Ontario. Our entire Family all have Mobile Phones with Unlimited Canada wide calling so our Land-Line is no longer used or required but we would like to keep the number if possible as we have had...

moehunter by Great Neighbour / Super Voisin
  • 3546 Views
  • 7 replies
  • 0 Bravos

unlimited data and Canada/US calling

I'm a former customer from Montreal. Loved the service then but coverage was not available when I moved to Ontario. When will unlimited calling and data return?I'm actually shocked at the prices now!!! I paid far less for a whole lot more just a few ...

rmtmhood by Great Neighbour / Super Voisin
  • 1554 Views
  • 2 replies
  • 0 Bravos

tried to email and when I hit submit nothing happens

I tried to explain in detail a problem I was having with billing.  When I hit 'submit', nothing happens.  This has happened more than twice now.  Public mobile you need to get the basics down, like having a basic, functional website, before trying an...

Ori by Good Citizen / Bon Citoyen
  • 2548 Views
  • 10 replies
  • 0 Bravos

Re: Getting Started

Public mobile is already failing, starting with proper easy to readinformation. why isnt this article on the start up page when starting to activate your phone. 8. Payment– Input the payment information you wish to use (Credit Card or Payment Voucher...

Bubba by Great Citizen / Super Citoyen
  • 1099 Views
  • 3 replies
  • 0 Bravos

Resolved! moto g

customer off Telus and Koodo receive the lollipop update do you know if we will receive it to

yd2 by Model Citizen / Citoyen Modèle
  • 1453 Views
  • 4 replies
  • 0 Bravos

About my iPhone 4s.

I ordered the Nano SIM card for my iphone 4s after the CSR told me to do so.Now that I've complete the registration online and paid for my plan, I realized that the SIM card is too small to fit in my phone.What to do about this situation?Thanks. Gogo

Gogo by Great Neighbour / Super Voisin
  • 1377 Views
  • 3 replies
  • 0 Bravos
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