Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Just switched out to koodo, trasfrered number just now, auto-payment on PM set for 27th, how to I cancel? I went to change plan to $0 but greyed out. Does this mean the system sees that its trasfered and won't renew?
I am not sure which payment method I used, and would like to verify, and maybe change it. How do I do this, and can I change the card it is charged on?
Why are my badges dissapearing when I click on them? It showed I had 9 badges, I clicked on some to see if I could see more about them, and they dissapeared.
I know there have been some issues and the mods have taken some flak with delays, etc. But!!! I just wanted to pass along that @Mary_M was unbelievably amazing in helping me out with my community rewards issue. She was courteous and made me feel like...
I’m trying to set up an account and when I enter my current mobile phone number I get a message saying the account already exists or the number is invalid. I do not have an account.
I have used only 377 MB on my 3 GB plan, yet, I cannot connect to internet. Auto messages on my phone say that I have exhausted the limits of my plan... On the PM website, in My Account, nothing shows in Add-Ons Usage. On my phone, I see Usage as 377...
Hello,I am unable to send a text message. I can receive them, but not send them. I was able to send them since April, and even sent them earlier today, now all of a sudden they won’t send. Any ideas on how to get it to work again?Thank you, Donna
hav the $|10 plan addon 200 minutes, by their own call duration list iv used up btwn 100 & 150 min...they shut me down 6 days ago, no message just the auto a/hole. 1 person came by & fixed ss password problem, then left a message telling me a misrepr...
Bought a sim card, started activation made it to the page where I pick my number, but there was some technical issues with the site so I wasn't able to finish. Now when I try to start over it says the sim card is invalid. What to do
Hi, Recentely I added another one public mobile for my son. But I thought I made a mistake when I activate new sim card that was I pick the new number. Actually I should have old number porting.So I am tring to old number porting on current number on...
I am in the process of switching carriers. Due to a site error, I was unable to transfer the number in time. My number is now listed as suspended, and I am unable to perform the transfer. I called in and was told to create a post here, and my number ...
Hi PM community, Quick question here, if I didn't renew my plan in time and the number became inactive, will I also lose all addon in my account? Or the addon will resume once I renew within 90 days? Thanks in advance for your help.
Why is PM not as popular or well known as other small-time service providers like koodo virgin and whatnot? Do they not do any advertising? I would think with these prices and offers many people would buy these plans for their kids or themselves if t...
My son lost his phone (on the PM $10/30 day plan) a while ago, and we still haven't found it... Rather than paying $7/month ($10 - $2 autopay - $1 referral that I get), I figured I'd just suspend the phone (for up to 90 days) and then resume once we ...
So, I went to a Koodo Mobile kiosk over the weekend to ask them some questions about the migration process from Public Mobile. After a few minutes of discussion, I told the Koodo Mobile representative that I wasn't too keen on losing the airtime and...
My great Nexup 6P is getting old and I have to be prepared in case it stops working. I saw that the Nokia 6.1 and the Nokia 7 (2018) meets all my criteria (near stock Android/Android One program, jack, mid range phone). Would they work on PM?Nokia 6....
Hi everyone,My 90d plan is renewing in September. I just selected a new 30d/$40/4.5 gigs plan to start on the renewal date. On the website it shows that this is a limited time offer. Will I actually get the 4.5 gigs come renewal time? What if the off...
I used this same credit card before. It keeps saying "card declined, contact credit card company". I did that and they said they are approving the transaction and everything looks good on their end. So it is public mobile that is decling, not the ...
Recently my contacts are complaining that they are receiving multiple duplicate of my text messages to them. I have a OnePlus Andriod phone and I use Textra app for my SMS. Any thought of why this would be happening?
Our first month with PM is coming to a close and today we received a reminder that we will need to pay in a few days. Nice touch. I appreciate the reminder.
