Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

ported my number now I have no phone account won't work need help

they ported my number over from rogers now my account log in won't work and I need help have Sim in phone haven't paid yet and don't want to loose my number

Still waiting for sim card for 30 days

Hi, I have made an order of the sim card on Nov 7th, 2016. Two days after, I received a shipment comfirmation email with order number attached to it. I understood their large volume of orders due to their new promo plan so I waited 2 weeks patiently...

International Text

Can any one confirm if International texting is working for you ? I just texted one of my friend abroad and he did not receive it. I had to call him finally

plan expire

message from public mobile saying my plan expired and will deactivate after 90 days, has to pay on or before Dec.29, I have auto pay, and my plan expire and auto pay on Feb, 2017. Why?

Resolved! How to change self serve user ID

I am new to public Mobile, can some one help me how to update username of my selfserve account to a new emailIDmany thanks in advance for the help

Possilbe ETA

Being new to this Community and looking at all these posts, seeing that the Moderatos must be working as fast as they can .It would be nice if PM Headquater could keep the Community more up to date when there problems will be answered at lest some ty...

3 week no service, and now the sim of previous carier is blocked

Hello I hope everyone will be fine. I think I had the same issue that other already experienced. I tried to activate my sim on 19th of Nov at payment section I entered all the information correct after that I submit for activation. Error appears you ...

FRUSTRATED! NO SERVICE

Hi, Today was my second official month on the 90 day /12 gb plan. My data, calls, etc are not working. My phone randomly stopped working. I have changed the APN settings, changed my SIM, restarted my phone etc etc. Nothing is working. Please advice w...

Porting Problems

HELP HELP HELP!!! I have joined PM since the $40 promo. It is 2-1/2 weeks and still not solved. I have tried email but it came back with a standard respond on teaching me how to use the self-serve porting system. I must have try that system a hund...

Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roaming Addon

@Shazia_K I hope you can resolve them in one shot - looks one Issue but for multiple friends http://productioncommunity.publicmobile.ca/t5/Discussions/Plan-Expired-Your-account-has-been-suspended-Back-from-US-Travel/m-p/118474http://productioncommuni...

Waiting for 2 weeks to Port Number

Hey there,I've still been waiting to port my number over for 2 weeks now. There was an error in porting my number over and I had already posted on the forum, but no response. I've been running both my old account and my new account at the same time u...

19 days waiting No service/Can't login to self serve/PM cancelled my Koodo service

Hi, @Shazia_K @Mary_M I signed up for Public Mobile on November 19th, and I received an error on account creation confirmation. I got an email saying my account was setup, but received no verification email. I can't login to self serve, but my credit...

Porting problems

HELP HELP HELP!!!!

can't make calls

i am new to PM . i just activated my sim, got new#, but nothing but nothig works. i tried to fit APN, doesnt help. my phon unlocked and previosly checked IMEI #can somebody help me????

Re: cant make calls

i am new to PM . i just activated my sim, got new#, but nothing but nothig works. i tried to fit APN, doesnt help. my phon unlocked and previosly checked IMEI #

still not resolved - ported Nov 19

For community members for jump at others who are experiencing difficulty and say "be patient", what do you do when you have been patiently waiting since Nov 19?I am new to PM, ported on Nov 19. My wife's account had a problem but was resolved after 3...

Resolved! failed port from WIND...have I lost my number?

Hi,I attempted to port my WIND (Freedom) number over 2 weeks ago. Within minutes, my service with WIND was terminated but my number hasn't actually ported to my PM account. I'm currently pregnant & in my third trimester...my doctors have had to lea...

Ordered SIM card Nov 7, still hasn't arrived, order # 90233

Please ship me my SIM card, order number #90233. Thanks,

Plan Expired - Your account has been suspended (Back from US Travel)

Hi, I logged into My Account just as I came back from my travels only to find that my plan had expired. I have paid the extra $120 but am a little confused since I am set up on the auto payment plan and I ported my number over on Nov 2. Therefore, I ...

Resolved! Ticket number

So I got a ticket number for an issue I have. Is there any way for me to see progress?Or its simply for my information?Thanks!

Resolved! No Service??? 5 Days

I need HELP. 5 days ago i suddenly lost service and it has yet to return. I've tried rebooting the phone and it fixes nothing. I need some help urgently.

Thanks, Public Mobile!

Hi,I just wanted to reach out and say Thanks to the PM staff and to PM in general. It's a nice surprise to get community rewards... I know it's just a few bucks but hey, every loonie counts, eh? I also wanted to tag @Shazia_K who fixed a minor issue...

Resolved! Unable to make or receive phone calls after plan change

Hi everyone,I changed my plan yesterday for the new 40$ 90 days/12Gb.Everything is fine except I can't make nor receive phone calls. It says I don't have a LD option (though trying a loc number).I did buy a LD option to see if that would fix the issu...

Resolved! New to PM

I started the service 2 days ago and here is what I think so far: Ordering SIM: Very easy and straight forward, received my SIM in 2 days. Registering my account: I did not port a number as I only ordered a data plan. The process was easy, I followed...

Resolved! RE plan expire 120 days when I added US Roaming

Hi,My account less than one month in with a 90 day plan says Account expired because of non payment. I paid nov 18th for the 90 days. Looked at some other posts and all answers were solved under PM. Looking to see if a mod has an answer to this.- i h...

Day 17 and still no service!

I have gotten the fall deal on the 20th November and signed up and and everything, but still no service when I call I get " you don't have an active long distance plan" message although I am in my home province. I can't browse anything. I can't send ...

TIME TO RESOLUTION THREAD - Post your wait times here!

I'm curious the average wait time to getting a response (and resolution). Please post how long you waited for support to contact you, and (optional) the date your issue was resolved. Keep it short and stay on topic. If we keep this thread up to dat...

Want to add another subscriber, ordered 2 sim cards

Ok, so I waited 5 days with no service and today I got service. Due to having no service, for 5 days I did not activate the other sim card for my wife. Now the special pricing has ended and I cannot subscribe her to the same plan as I have. Any th...

Resolved! No account with PM but disabled old provider

Seems like I'm having the same issues as a number of other users. http://productioncommunity.publicmobile.ca/t5/Discussions/WHAT-IS-THIS-BS/m-p/117770#U117770 http://productioncommunity.publicmobile.ca/t5/Discussions/Unauthorized-porting-of-phone-nu...

Unauthorized porting of phone number out of Virgin Mobile

Hi forum mods, When the $120/12GB/3mth promotion was on, I created an account and started the registration process. In the process, I supplied my phone number and account number with the intention of keeping my old number. At the last step of the pr...

Community

Forum Posts