Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Public Mobile Users, I am in the market for a new phone possibly to replace my 5s. I am considering the SE possibly. Is there any recommendations on where to get one in Canada or in particular around the Toronto Area?Does anyone have any experience w...
I've waited close to 48 hours for my number to be ported over. I did get a notice from Bell that it has been cancelled ... so it must be somewhere! Anyways, trying to follow the process to contact a moderator via messaging but unable to enter the "@m...
Helping another member setup their phone. They have the $30 plan which is unlimited Canada wide calling and unlimited international texting with 500MB LTE Lite data. I have been indoors at home all this morning. However after setting up the Samsung S...
I purchased a 4 Gig top up plan for my account that was to be active today, but it doesn't appear to be in my summary or working on my phone. How do I know if or when the data will be activated on my phone or plan?
Yesterday I managed to setup the phone for data use by adding the APN for sp.mb.com.However after asking if texting was working, the user said that ever since the switch to Public Mobile, multimedia text messaging has not been working.I just checked ...
I upgraded my plan from 4 gb to the offer of same price to 4.5 gb and set it to upgrade on next billing cycle. I try to use my phone today and it says I do not have an active plan. I am using auto-pay so I do not understand what has happened. When I ...
From now until September 6th, activate in-store on any 30-day talk, text and data plan and get a $25 account credit plus a free SIM card! https://www.publicmobile.ca/en/bc/plans/londondrugs?cmp=SOC_PublicMobile_Less4Less_Facebook_SOCL_LondonDrugs-$25...
Hi,I can not sign in my account and when I ask to send a link for changing the password I be never received that link.I need to do the payment but I couldn’t.thanks
I recently returned from the US, where I was using a different SIM card for US service. Since putting my Public Mobile SIM back in my iPhone I haven't been able to use cellular data. Calls and SMS work fine. I've confirmed the cellular network set...
Hello all, Just joined Public Mobile yesterday. I ported in a number from Telus that I've had for a month. My Telus plan did not have caller ID, but my PM plan does. I just discovered that my name shows up as the name of the last person who had my ph...
How do i port my Koodo number to public. I already got a new public number as instructed and do porting after. I have also tried doing change plan and from their did change phone number but didnt work. What needs to be done?
So I just activated my Sim at Walmart, came home made a call no problem, however cannot receive calls. My text messages are not going through either and I am not receiving them
So I switched to public mobile during their $10 free sim card and 2nd month free promotion. I'm coming up on my second month and Public mobile has already deposited the funds into my account. Here's my question: I have a voucher for the third mont...
Top upped with vouchers funds are available on account Phone was suspend on the 19th payment was made on the 20 Phone never reactivated after payment how can I get my phone going more then enough balance to activate plan
It looks like successfully completing the lost password form on the site doesn't result in a password reset email. The email is not going to my spam box (gmail) so I can only assume this feature is broken or public mobile is blocked. How can I pay ...
When I got a data plan on my iPhone 5S, the data just worked. However, I am trying to help another member setup their phone for 500MB data for emergencies. The phone already works with the talk and multimedia texting. The phone is a Samsung Galaxy SI...
I have found multiple times when I'm in the middle of helping a community member I need to go for something else but don't like to just leave the customer hanging. If it's a newish topic or has lots of attention from other members I know someone will...
Bonjour J'ai un probleme avec ma ligne depuis son activation hier. j'ai contacter le lien pour envoyer un message privé au modérateur mais sans succes quoi faire je suis vraiment décourager et je n'ai plus de ligne fonctionnel ....
Hello, I am looking at the offer that is going for $40 with 4.5 gb. I want to order the sim cards online, however, I am afraid by the time I get them this promotion offer may be gone. Is there anyway I can guarantee having this offer still when I get...
Didn’t really see anywhere else this could be posted... But here goes! It would be nice to see a progress style bar in the data usage section in “my account” vs the numerical readout.
Hi, I sent an private message to Moderate Team yesteray and today moning due to porting problem.But I didn't any reply till now. if not answer from then How can sole my issue?Can anybody help me for my issue? My probelm can call outgoing call but rec...
