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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Quick & fast - well done, Walmart!

If you don't know already, Walmart has free Sim card and free activation and already discounted my monthly plan by $2 as i am using a credit card. Phone went active in 30 minutes - awesome!

Password Reset

Hello, about a month ago i purchased a sim card and public mobile plan. There was a mix up when the account on the public mobile site was created and i havent been able to login (incorrect password). After unsuccessfully attempting to reset my pass...

Resolved! Consumption of minutes

I'm still not clear on this. I've scrolled through 5 pages of 124 pages of Plans & Add-ons. I've searched using some different keywords. So say I have Canada-wide calling. I then purchase the 200 minute Canada/US Add-on. If I call in Canada, what min...

Resolved! Reactivate to a different plan

Hi all, My plan expired for a week. I would like to reactivate but with a cheap per plan. I added $10 to the account but I can't seem to switch to the $10 plan. Is it possible? Thanks

Resolved! Leaving the Province

Hey Guys - We are traveling from Ontario to New Brunswick. We currently have a plan with Unlimited International Texting, Provincial Calling and Data. Does anyone know if our data will still work outside of our province?

Resolved! Transferring Number from Koodo

I have a number I want to transfer from Koodo. I have kept the Koodo plan active. At some point during the setup process there was a note indicating to contact for a number transfer from Koodo. I had read previously that users had transferred without...

611 vs *611

I have always called 611 for cell support. Recently I have noticed a move from calling it call 611 to call *611. Just wondering if anyone knows why we are now saying dial *611 instead of dial 611? have both always worked? are they trying to phase...

Resolved! plan cost increased by $5 since Feb without my knowledge, trying to change plans ASAP, help!

Prior to Feb 26 2018 I was paying $28 + tax for all you can talk and text with no data.With no explanation, since Feb 26, I was charged $33 + tax. I only looked into it now in August and realised I have been autopaying $5+tax extra per month since ...

Resolved! International roaming

Hi there,I'm going to China for couple weeks. Just wondering will my phone have signal there? I probably need my cell to receive some sms. Thanks.

Are BRAVOS now called KUDO’s ? Interesting name

I was doing a search for something in the community and started to see Bravos called Kudo’s. For example 4 Kudos. Interesting name to get the brand out there more esp to PM users.

Resolved! Issue porting existing Speakout wireless number to PM

From a quick perusal of the search topics, it looks like this is a fairly common occurrence. New, in store activation from a few days back which appears to be partially working but not completely ported from previous provider: Speakout wireless. I am...

recover my password

@CS_AgentMy account was locked and I tried several times to recover my password through email, but I didn't receive my recover email.

Resolved! Wrong email entered at account creation

Hi there. I had my account created by an employee at the store where we got our SIM cards, and I think he may have entered my email address incorrectly. Now I cannot log in to add talk to my plan. Does anyone know how I can go about fixing this? ...

Resolved! Cost of SIM card?

Is the SIM card the same price $10 where offered at other retailers like Walmart?

What’s 1st - Cancel or Port

Do I cancel my cell contract with Rogers first? How do I port my number? I’ve currently got 4 lines shared on Rogers. I need to port all numbers and lines each to their own $40 a month plan with PM. Do I lose all stuff on my phone if I take out Roger...

Resolved! Compiled some help stuff into an unofficial knowledge base.

SpoilerHere it is.Here it is.Me being lazy to repeatedly answer questions.

Resolved! Add ons

Dear ones,I am facing a problem in taking add on of 200mb data pack for $10. Even though I have sufficient balance in my account but I cant go for add on. I tried online and even I tried by calling *611. But my problem is not solved yet. Can anyone h...

Incoming charge? And/or 9025804001?? Voicemail???

As a brand new user of just over a month, I only have 4 incoming calls, 3 of which were quick trials, and one an international incoming of 14 minutes (which was from Portugal, but my PM usage says "Nova Scotia! Go figure.) Checking the knowledge base...

Resolved! Phone Number in Limbo

Good afternoon, I signed up for PM yesterday and received a phone number. Today I ported over my old number from Fido online under my account and received a successful message. Now I got a text shortly after saying to go to pm.ca and click contact us...

Invalid port for new account - no incoming calls

No incoming calls for my new port over number from VOIP.ms. Outbound calling and inbound/outbound SMS works for the ported number. I have now deleted/released the DID from VOIP.ms, so it should be routable. This is an issue for my account and my part...

Resolved! adding extra minutes to $10 50 minute plan

Hi everyone, i am looking to get a cell cell phone plan for my grandparents. If I sign up for the $10 50 minute/text plan and add the $15 400 minute add-on or the $8 200 minute add-on, can those minutes be used for local calls as well if they us up t...

Resolved! Age Requirement

Do you have to be a certain age to have an account in your name if your parents use their credit card?

Resolved! List of Reward Levels

Hi Everyone,I just started last week and I am super excited about PM's concept of community involvement. This is my first time participating in such a forum so if it seems like I am stumbling around it is because I am....LOLAnyways, my question is, i...

Does public mobile work on all phones?

Does the $10 public mobile plan work on a one plus 1?

Resolved! Samsung SGH-i727r LTE

Have the Samsung SGH-i727r LTE setup. Can use Data, send and receive MMS text messages and outgoing calls. However when trying to call it goes directly to voicemail. It also seems like the voicemail of the previous carrier. Any ideas?

Extra charges from Public Mobile on my Credit card

once i had to cancel my credit card because there was a charge of 58.64 in month of April.now three months later, i am charged again the same amount and i don't understand why. i have contacted my credit card provider and they ask me to contact Publi...

Resolved! Telus

This might be a stupid question but I am not very phone savy. My old cell phone is locked with Telus. Seeing this is Telus based do I have to still get my phone unlocked from Telus.ThanksJim

Switching from 90 day plan to 30 day plan

My current 90-day plan has expired today, I'm not looking to carry on another 90-day plan. I'm looking to switch to a 30-day plan, I have added adequate funds to my account for the 30-day plan but am not able to switch over to the 30 day plan. The "C...

Sim Activation

Hello,I had purchaced a SIM card from a big Brand store. We registered it there at the store and went home. I stuck the card into my phone (Which is unlocked) and No Service is displayed.I went to the self serve site and tried to register I have nu...

Inserted new activated and unlcoked sim but service/signal not available

I just activated my sim card that I had purchased form Public Mobile recently. The sim card has been activated and the payment has been made. Even my phone has been unlocked from the sim lock from prior companies but there is no signal here with the ...

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