Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am very disappointed in PB first there was a glitch saying I owed my key then I get someone to help me fix that problem and now I can't call anyone it comes until up with the message saying I cannot connect because I don't have a long distance pack...
My phone number ported from Bell and worked for a day but then I got assigned a new number.How can I get public mobile to ask Bell to try to report my old number again??I've had to keep my Bell account open just for the chance to get my old phone num...
I had 25 in my account and was gonna put more money on my account before I had to renew my account but it took my 25 for some reason and now my account is not active
Heyim from Quebec and if i want to travel to Ontario, can I use the Data in the province of Ontario? The data is covered wide-canada?
Why has my account been suspended? I received an email a few minutes ago asking me why I left Public Mobile. I logged onto the portal and I see a big red box saying "Your account has been suspended" I have Autopay enabled and my next payment is due F...
I lost my phone over the weekend. Is it possible to order a new sim card with the same number after suspending my service? Or do I have to get a new number?
So I've searched the forum, tried to call PM in regards to it, and was unsuccessful in reaching a live person (very annnoying). my sister in law wants to disable voice mail on her moto G4, she has no use for it as she spends most of her time on the p...
Hey, anbody else with a OnePlus3 having issues with the OxygenOS update? When I updated mine my phone no longer registers the SIM as Public Mobile and my data has stopped working.
i have the 3 month plan for 12 gigs where can i see how much data ive used and how much i have a left on a MONTHLY basis? the "usage" window is arcane and useless, where is the aggregated view?
I've been using PM since September, and I really like it, so I've recommended it to family members.My sister transfered her phone from Virgin and had some troubles activating her account but was able to get help within a day or two by email.But then ...
hi, I am doing transfer my account to my friend, and I need to keep my old phone number and give the 4G plan to my friend. After I ported my old phone number from PM to other carrier, i can not access my old account anymore. I still have 2.5 month p...
Hello, I purchased a new unlocked Samsung Galaxy S6 Active model SM-G890A on ebay and I checked on willmyphonework.net and entered my IMEI number on the public mobile website which said that LTE should work on the device. This is a AT&T only phone bu...
Hi,When travelling outside your home province with province wide calling I read that:1. Calls made to whichever province you are in are free2. You wil not receive calls unless you have a long distance add-onMy question is, do calls made to other peop...
Thank you so much Public Mobile for the fantastic plan. I am so happy to leave Rogers after 15+ years and finally get a good mobile plan. I ordered my sim during the 12G promotion and could not be happier. My iPhone is so much faster on LTE with P...
Hey @Mary_M,Can I get help fixing my missing friends referral? It was there but now it's gone. Or if there are any other mods available. Thank you.
Hi, I am a new customer ported from Telus a few days ago. As of today (Jan 1, 2017) my data has stopped working (it was working prior). On my phone I only have the reception icon whereas it used to have the 4G LTE icon. The calling/texting works f...
Hello Everyone, I have been using my public mobile plan for over 2 weeks but unfortunately yesterday the service was interrupted and my phone no longer attaches to the PM network. - I have tried other carrier's SIMs on my phone (Nexus 6P) and works f...
I have registered 2 phone numbers with Public Mobile since early December 2016.I am using the same credit card to AutoPay both phone numbers' 90-Days plan.However, I can see only one of my phones is given the AutoPay reward - $6.I want to know why?
Comparing signal strength of PM with other major carriersI've been comparing the signal strength of my phone using PM with my wife and daughters at same locations but using other major carriers. I noticed that the PM signal is constantly better than ...
Hello to everyone, I changed my phone number by mistake and I would like to have my old phone number back please. How can I do ? Thank you.
Does anyone respond anymore?????
I am furious with company, tried 3 times with my visa card which said payment failed and account suspended. I went to my online bank account and 3 payments have come out!!!!!! I need this fixed I want out of this nightmare.
I'm now having problems even paying the **bleep** bill to port out. Put in my visa debit card and it won't accept it. Does it ever end with this company!!!!. Why is everything so difficult to do?
It seems that wait times for getting service is now back to normal? I see the moderators actually responding to threads, which is great... so does that mean the backlog is now caught up? If that's the case, way to go moderators and PM staff for getti...
Just wanted to wish everyone a Happy New Year. I have only been here 2 months but am really enjoying this community and how helpful it is to others. To those that helped through the tough times of the Fall Promo helping as many as you could with wh...
I be gone back to freedom mobile for many reasons but my number is'nt active here and need to port it back. How do I do this without paying $50 for a full month of service or will I get a refund if I reactivate it but only have it here for the day?
please delete problem solved
Hello everyone.So just to make clear I just finished installing a new ROM on my Glaxy S5 and I was able to connect of a while to LTE and it was displaying it.Now suddently the LTE sign disappeared and is replaced by an H+ sign (refering to 3G). I did...
My wife ran out of her 12 GB of data ( she learn the hard way).So she's having issues with text message on her iPhone. Do I have to turn anything off on her iPhone like iMessage? I believe iMessage will now only work on wifi, but text threw PM will s...
Was just curious! Does anyone know how many user/subscribers are active on PM. Did not find any report/article wherein PM has released its annual numbers. Or does Telus consolidate the numbers with itself? Wikipedia lists some numbers but they belong...
