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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Receiving texts in the wrong order / Text timeline jumbled up

Sometimes when I receive texts, the timeline gets jumbled up. I would see a text from a later time pop up on top or before a text from an earlier time which can be very confusing, especially when I'm looking back on a conversation. For example, I tex...

Resolved! Confirmation of 12gb plan change

My 90-day cycle resets tomorrow (Jan 13, 2017) and I just wanted someone to confirm my plan will change to the 12GB data, unlimited text and provincial call, 90-day plan (for $120) that I signed up for during the promotion period a few months ago. A...

"No Service" in USA

Has anyone experience "No Service" when travelling to US, the specs of my phone, otherwise in Canada - no issues except starts at 3G for a few minutes before going to LTE: iphone 5 with iOS 8.4.1Carrier: Koodo 20.1Network : Public Mobile

What is the safest way to do an account transfer?

Hello, I want to know what is the safest way to do an account transfer? Let's say I find someone who is willing to transfer their account to me, obviously they would already know the account number, phone number on the account, account email, usernam...

Is checking the voicemail considered long distance if outside of home province?

With the unlimited provincial talk plan will long distance charges apply if I am out of my province and I check my voicemail?

New Features or just Bug Fixes?

With all the maintenance downtime, will there be any new features or products in the new and improved system?Or is it a solely bug fix roll-out?

anybody can help me to reset password?

I can't access my account this morning. It said it's wrong password (actually, I never changed my password). I tried to reset password again, but it doesn't work. I need help now. Thanks.

Resolved! Porting from Public Mobile to Public Mobile

I have a friend trying to do some account consolidation. I have been asked for advice about porting a number from one Public Mobile account to another. Before I give the advice, I want to make sure that the process is as straighforward as it appear...

Koodo number is not transfering

Signed up yesterday was trying to get my number transferred but when I go to "check eligibility" of my number it gives me the following message:We are experiencing difficulties in processing this request. Please contact Public Mobile for additional a...

Reception

I am so frustrated with lack of service. I'm sitting in my rocking chair its dark. Quiet. And calm. The baby just( after2hrs) fell asleep and I want to take the time to call my mom. But darn. I can't! The only option is to get up and go to my front d...

Resolved! Does Public Mobile limit the number of people in a mass text?

I used to be able to create a large group of contacts on my Blackberry Z30 and then send an SMS message to them at once. It was not an MMS message, let's get that out of the way first. It would simply be a shortcut to sending a text message to multip...

Public mobile taking double payment?

I need to speak to a real person via phone.I used my mother in laws visa debit (with her right here beside me and her permission obviously)And topped up. Now she checked her bank and it came out twice.Why!?And how do I get the money back in her bank.

Resolved! International Texting

I am looking for a little clarification on the International Texting. I have a plan which includes provincial wide calling, 4GB of data and international texting. I understand that data can be used Canada wide so I am under the assumption that text...

Resolved! Hangout can't send MMS that's too big

Edit: After some testing with @dohadotahmed, I have conclude that it's my phone's issue...So I guess... Nevermind, sorry for weird question... ---------------------------------------- Hi, This is not a Public Mobile problem but I am hoping if anyone ...

Resolved! Xiaomi Mi 5s Network Support

Hello! So I was all set to buy the Xiaomi Mi 5s - great processor and camera for the price. Then I thought, maybe check the network bands/frequencies for my home area of Montreal. From what I can tell I would only be able to get 3G on it, not 4G/L...

Resolved! Ported Out to Koodo

Hi, I ported my PM number out to Koodo recently and now I can't log into my PM account. Is that normal? I wanted to log into my PM account to disable auto-pay? Any advice would be appreciated.

Resolved! New phone, New Sim Card

Hi, I just purchased a new OnePlus 3T phone and had to order a new sim card as this phone required nano sims and my Motorola required a micro sim. I read online that getting a new sim card should be free but I paid 5.75?!?!Did I order the right card?...

Allo

Je veut debloque mon 5c bell pour public mobile vous voupez le faire ??!!

Resolved! Tofino coverage question

Hello there, I am heading to Tofino in a few weeks and the coverage map (https://www.publicmobile.ca/en/on/coverage) shows that my location at Long Beach Lodge Resort (https://goo.gl/maps/M36t5z7zAtD2) is just slightly outside of the coverage area (r...

Problem with Wifi Hotspot using Samsung Note 3

So I browsed and tried settings herehttp://productioncommunity.publicmobile.ca/t5/forums/forumtopicprintpage/board-id/Plans_Add-Ons/message-id/3353/print-single-message/true/page/1In the "APN type" part, my phone (Note 3) wasn't given a choice to sel...

Resolved! Doro 824 from Bell

Anyone know if the Doro 824 from Bell will work with Public? Thinking about bringing my Mom over.

Resolved! Can't make calls "Sorry, talk is not included in your current plan"

"Sorry, talk is not included in your current plan"That is the message I get when trying to make a call all of a sudden. My plan most definitely does include talk, text and data. My data is working though. The following is what shows up in my account ...

email and phone account hacked

stupid me had same password old roommate turned evil need help account is closed atm and cannot make payment

$40/4GB Promo renews in 2 weeks.......

Is PM ready for the onslaught of Promo renewals starting Jan 25th????Have you tested the renewal system with the promo being expired?If not, I would suggest getting the system in order now. Nobody wants to wait in cue!!!!!!This is your 2 weeks notice...

Resolved! New to PM, think I am auto pay...

Just starting my 2nd month with PM. Great audio on my cellpohone!I went with 30 day option.Now on 90 day.I think I'm on Autopay.I have a balance of about $51.00.Got a text earlier today (cannot find again) that I think indicated that I was good to go...

Carrier Settings Update - iPhone

I just update carrier settings in my iPhone and now it is "Public Mobile 27.0". Anyone knows the changes?

Auto Pay Rewards

I still see rewards complaints coming along.So, Is PM MOD team addressing reward failures only for the customers who reported on this forum? or proactively they are adressing rewards Issues on all elgible customers even if not reported ?

voice mail

Hi,So I just got a new PM number.My sis tried to call me (with european number mobile phone) but I rejected her call. However, although I rejected the call, she lost some money from her account.Was that because of the voice mail?I can't find the info...

Resolved! Account Suspended, Auto Pay on, payments made

Hi I'm having issues with my daughter's account. It's very important as she's leaving in 2 days for a school trip and her account was suspended. Account: #The account was active for maybe a month? I tried sending a contact us Email but it keeps gi...

Can anyone help me? 6 days no incoming call!

I send message to shazia_k on Jan 6. and got reply :I sent a ticket to our technical team, someone will try and reach out to you within 72 hours. But since now problem still on , no one contact me.

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