Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
*sold*
I am trying to pay using a credit card but it just keeps writing that it could not complete the transaction and that my credit card was not charged. It is not providing any further information or any solution ideas.Could this be because my credit car...
Hi there, I forgot My account password, and the reset password link will not send me link,I checked in spam folders as well. ThanksStephen
My partner was with PM and decided to go elsewhere. Her account is now deactivated/deleted from PM. I have her sim and would like to try PM for myself. When I go to create an account with her old sim it tells me the number is invalid. I have chec...
Hello,I am travelling to the U.S.Because I think I will need more than 250MB of data, I ordered the talk & text 10 day add-on for $15 and 1GB of U.S. Data for $20.$35 was deducted from my account.When I log in to my add ons I do not see the U.S. roam...
I'm currently having issues receiving and making phone calls. The phone phone dials and nothing happens (no ring tone).
Every time I attempt to view my plan the portal displays an error: "Oh no! It looks like something went wrong, but don’t panic." I've logged in/out several times. And when I click the change plan link I get a blank page with no ability to select a ...
Just changed to public mobile last night , everthing works great except incoming calls fail . Whats the problem?
It appears that I have used 2 GB in 1 week. This seems impossible to me. Can you please provide the details of my data usage over the last month so I am aware how it is being used so quickly. Thx! Please also let me know what period my billing cycl...
My wife passed away recently, and I don't know her Public Mobile login details. If someone can help me cancel her account, please send me a PM and I can provide whatever details are needed to verify.
My account displays that I have $100.00 in available funds. I do not plan on using the available funds and would like to transfer them back onto my credit card. How do I go along doing this?Thank you.
Let's me remove a card but not add. How add card?
Hello. So I have 12gb plan I never go over or come close to using up my data in the 3 months. For some reason I ran out of data even tho my phone shows I did not and I know How much I've used but on says I'm out so I end up paying for another 200mb u...
I can see that I paid today (Feb 1) for my account, and yet on the overview page for my account, my data shows 5333.802 of 6144MB used. Shouldn't my data reset to 0 on the day my autopay is extracted? Thanks, James.
I was unable to log into my account (despite being 95% sure I have the correct password), and I'm unable to reset the password as the password reset email is MIA. As a result I'm completely locked out with no options. I see at least one other person ...
Are you able to customize your last four digits after u got the phone number
Bonjour, j'ai un nouveau téléphone qui marche avec une nano SIM hors actuellement je procède une micro SIM . comment je dois faire pour changer ma puce en nano SIM en gardant le même numéro? Merci
activated and installed sim card to unlocked lg g4 and its not seeing the simplease help,
I've already pm'ed mods but thought i might ask here as they won't get it till the morning. I was a PM customer but went went to another carrier. My PM account was deactivated and now I'm trying to return and sign up for a new account with new sim.W...
Successfully purchased a US Voice and Data plan yesterday (and it shows up in my add on section); however when I landed in the states today I could not use this service. My usage for plan even shows 0. @CS_Agent @Shazia_K @Brooke_C can you help? I ca...
On Jan 30th I bought a sim card at Walmart and registered online paid for a service plan I bought online filled all the information and activated the service and after a while is failed did not activate but I got charged for the service and have noth...
Hello anyone can help me for getting incoming service
Hi, my payment failed when I tried to register a new sim. Now when trying it again the problem is the SIM number is showing as invalid and my credit card was still charged. Please help @CS_Agent thanks
Hi there, I am having issues with logging into my account in order to pay for my plan. I have tried to reset my password, but I end up with the screen below. Please help. Thanks, Tony
Hi, this feels really weird having to publicly post my issue here. I just want to resolve this with a customer service rep but I've been told there is no phone number or email to contact (??!?) I paid for my phone service on Jan 20 but still have no ...
Any moderator please help telephone number is 249359xxxx I made payment via public mobile voucher shows balance in my account but has not been applied to phone so without phone capabilities. Edit: Phone number redacted. Personal information should ...
Forgot which email I had used for my online account now I need my account # and can’t find oneness anywhere as we don’t receive any paper bills and there’s nobody’s for me to talk with on the phone to get the acc # .... what to do ?
I need to change my plan but I can't on self serve because it says call 611. I called 611 but can't get ahold of anyone and I need to change my plan today.
Hi there, I just noticed my PM auto payment haven't been disabled and it charged me for 125.43 dollars ahead of the start date of my next cycle (which should be around Feb. 4th) so I'm wondering if I could get a refund for this cycle since it hasn't ...
I put time on phone but cannot reactivate
