cant activate a neww plan

[Joash96]

i am currentlly back on my old plan but i wanna change it toa new one

[Anonymous]

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@Joash96 wrote:

how do i contact mods?

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Sigh. Read mimmo_L's post. It's all spelled out there.

[Joash96]

how do i contact mods?

[krazykiwi]

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@Joash96 wrote:

i renewed the 52cad plan with 4g data today but i want to change it to 40cad plan with 3g

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Do as @mimmo suggested and contact mods. hopefully they are having a great day!

[mimmo]

@Joash96 message mods with exactly what you want and they are pretty good at keeping customers happy. You will get a credit to you available balance not a refund.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, but can be up to 48 hours.
• There is no need to send multiple messages.

Some good posts/reads:

• Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

[Joash96]

i renewed the 52cad plan with 4g data today but i want to change it to 40cad plan with 3g

[mimmo]

Futuredate  the plan change tlfor next renewal.  Any changes mid plan forefit anything remaining in old plan.

When did you renew. If 1-2 days you might be able to ask mods for good will and get a plan change. By adding funds or getting a balance credit depending on the difference between. Old and new plan

[Joash96]

i active now but  can i till change my plan for this month?

[mimmo]

Is your plan currently expired if so you can only renew your old plan.  Mods can do a plan change on expired accounts.

[popping]

@Joash96

Did you activate online or in-store?

If you got a error message during online activation, close your browser and restart again.

Did you port your number to PM during activation?

I need more info what had happened.

This is a forum.  Anyone can see your number.  Please remove.