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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Setting up Voicemail on Iphone 6

When I dial 1 to setup my voicemail on my iphone 6, I get an 'Error Performing Request / Unknown Error' screen. My wife can call my number and receive a generic Voicemail message, but I cannot check my Voicemails or set up my greeting. Any advice?

Resolved! How do I check and see my referals?

With my time being a Public Mobile retailer for quite some time I have registered multiple people to the platform as well as set up their accounts, my contract has recently ended with telus, with that being said I am most likely going to be moving ov...

Resolved! Tourists

Hi How can a visitor get connected? Is it just a matter of going to a retail store, buying a SIM card and then activating (no proof of physical address or any other barriers)? Thanks.

Do i still can receive text while i am travelling?

hi, I am wondering while i am travelling to other country(South Korea) do i still receiving text message?I am using $15 plan. thank you

Missing rewards on last payment cycle

Hi, I'm missing my autopay and referral rewards on my last payment. I've tried using the Chatbot to create a ticket, but I get an internal server error when trying to log into the popup. Can someone please help me?

10 off for 8 months promotion question

Just signed up and account...understand the above promotion was in effect intil further notice How do you know you have recieved this promotion....i see a referal credit and 2 off for autopay...no promotion credit thanks in advance

Resolved! My number is xxxxxxxxxx, I'm having difficulty access my online account. I need to change my credit

Edit: Phone number redacted by will13am. Please do not post personal information in the public forum.

Problem to pay my bill using a credit card

Hello, I have been trying to make a payment online (my first bill payment) and there is an error saying that it's not possible to complete the transaction and that I need to call my credit card provider. I called them and it seems that everything is ...

All my data (5GB) used up in one timestamp, 24 hrs after plan renewal

I had some irregular data usage on my account this week. All 5GB of my data was used up in one timestamp according to my account's data usage history. Here's the timeline:Feb 28, 1pm: My plan renewed (according to a text)Feb 29, 12:48pm: Timestamp on...

Have No Data yet my plan has reset for the new month!

Hi there, My data always resets at the beginning of the month and I'm on autopay. However, I have had no data since March 1st and never had this issue before. I can see my data usage for march is only 1.47mb of 2gb, yet I keep getting the message "si...

Resolved! My phone number got updated without my knowledge

Hi group, I had my public mobile working for last 3 months and today i realised that somehow a new number is registered to my account without my knowledge. Can anyone help how this can be resolved. Thanks in advance.

Resolved! Account

I recieved a text about swithing to Koodo and I have done it how do I deactivate my Public mobile account???? Dan

can't make voice-call....

am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...

Credit Card Issue

I recieved the following: "Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."What do I do? My credit card itself is not the problem.

Keep getting texts from public mobile

I've been visiting the US since 5 days ago. Since then I've got about 40 msgs from public mobile with the following: Sorry, your plan does not include sending texts while in the US. Incoming texts are included. To add a US Roaming Add-On, visit selfs...

Resolved! Calling *611 from US

I'm new to Public and have a question about topping up my roaming plan while abroad. Let's say for example that I purchased the US Data Only option, and I use up all the data while I'm in the USA. Is it possible to call *611 to purchase more data eve...

Resolved! Trouble with activating

Hi, my mother in law is setting up an account. She started a session, walked away from it for a time and now her session has expired but she can't use the same SIM number. can someone help please? thanks.

No US Texting addon?

The US texting addon is no longer showing up for me. Am i missing something? Ive had to add it to my account the past 20 days, and need to add it two more times for our trip.

Resolved! $10 referral bonus

I referred a friend and for the $1/mo on my account but the one time $10 credit is not showing on their account - how long does it usually take for this to be applied?

Resolved! Replacement Phone

If I want to move the Public Mobile sim card in my phone to a replacement phone, will the new replacement phone have the same number and Public Mobile plan?Do I have to manually move the contact information to the replacement phone?

Creating account

Hello there, I would like to create a self serve on-line account but when I put my phone number it says the number is invalid or already created the account. I don't remember creating a account. Please advise. I need to update my credit card info...

Resolved! Is roaming needed In northern Ontario

I want to give PM a try. One thing I read when researching PM plans confuses me. If I am in northern Ontario where there are only Bell and Rogers towers will my PM phone work, or do I need to purchase a roaming package as the small print seems to i...

Resolved! Why did you lock my phone

I have had no service since last Thursday started a ticket on Saturday I have had no answer drove 2 hours to repair center for apple was told you guys locked my phone I want it unlocked I am not happy

Resolved! Messagerie

Bonjour depuis que j'ai mon cellulaire, je n'arrive pas à écouter mes messages vocaux alors que tout le reste fonctionne à merveille.Ça affiche: << Erreur d'exécution de la requête. Erreur inconnue>>Que dois-je faire?

Resolved! Voicemail shortcuts? (e.g. fast forward through message)

Hello all, I searched for this topic on the forum but I did not find any information. Apologies if this is a FAQ. Are there voicemail shortcuts and hot keys? Specifically how do you fast forward or advance in a recording, go to end of recording, rest...

Resolved! 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

My husband received the following text March 2, 2020 - "Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options." It is true that he has used 90/100 minutes, but anticipating we would do more than...

Phone lost

I'm lost my phone. I would like to cancel it. What can I do?

Resolved! Porting to Voip.ms then get a new # here.

Hi, Many month ago, I ported my home phone number to PublicMobile. Now, I want to get my phone number ported to Voip.MS but I need to keep the PublicMobile service working ... with a new phone number so that My kid won't get phone call for me or my w...

Resolved! transfer "suspended" PM number to another carrier - possible?

My PM account was suspended since yesterday, and I see the message "Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service" in my PM account. I gue...

Resolved! Help! I ordered two SIM cards on Feb 18 and still have not received them.

Can anyone help?

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