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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transfer from Virgin

Hi, I just activated a phone and wanted to transfer the number from Virgin. I called them and they said that nothing was transmitted from your side. Is there a delay in transferring that info? Can you let me know how it should work? Thanks!

PUK-Code Need Moderator ASAP

My phone is locked. Need moderator. Need Number to unlock.

How do I Change "to no plan with add-on" from monthly plan

I'd like to remove my monthly plan and only use add-on. Because I do not use my phone much. How can I do to do it?

Resolved! Ported my number from Rogers more than 24 hrs ago - no incoming calls

I got a new Public Mobile activation with port request for my Rogers corporate plan phone which is fully paid by me and not by my company. It has been over 24 hours. I can make outgoing calls/text but no incoming calls/text. I have already sent a pri...

Locked out of my account

Hi,I need help. I help to manage my mother-in-law's account. I was looking to log in and change the method of payment. I have been paying for her phone bills. But I forgot my log in details and forgot my security question. Now I am locked out. ...

Resolved! How current is usage?

I have already answered my own question, but I thought of it because the summary page says nothing about it. It appears to be very current. It would be nice if the summary page gave you some idea of how current/old the numbers are. Fido's page says 1...

Re: AutoPay Reward

do i get my autopay reward first time when i join autopay??

Resolved! Usage appearing on a new PM account and the phone hasn't even been turned on yet

I referred someone to publicmobile and they activated a new account this afternoon. They selected a new phone number set up autopay and all seemed to go smoothly. We logged into the main publicmobile dashboard and it appeared that a quarter of the ...

NEED HELP

I lost my phone had to get a new SIM card want to keep my same number but cannot get into my account. When I try to reset password says that they cannot find that email

Help

How do I get my old numebr back

Resolved! "cannot verify your credit card" for a german credit card

Hi Guys, I have only a German credit card and cannot pay my bills with that online. I'm pretty sure thats because the "province" field I have to fill out, we don't really have this in germany. I'm wondering if there are other solutions for this, my c...

Issue with add-on purchase - wrong amount pulled from credit card!

Hello, I'm travelling in the US and was able to log into my PM account online and access the add-ons area as I usually do. When I chose a US talk add-on, the purchase seemed to occur regularly, but then I noticed that instead of $15 it pulled $115! I...

Resolved! Putting sim in another phone

So if I set up my sim with a phone and later I get another phone can I just transfer the sim or would I have to follow the instructions as if it was a new sim?

Prepaid visa

Am i able to pay my account with a reloadable prepaid visa card?

Resolved! Discrepancy in Plan

Hi, I got a new prepaid sim and activated a 30$ plan yesterday in Ottawa which is supposed to give me unlimited Canada Wide calling. When I dial a Toronto number (647) I am getting a message that says that long distance charges are applicable. I am...

Promos Expiring Tonight

Just a reminder to all that 3 promo plans are expiring tonight (Oct15) at 11:59pm EDT. New and current customers are eligible for all of these plans. So if you are interested, sign up or future date your plan today! 1. $40 for 4.5 GB at 3G speed30-d...

issue topping account

@Moderator_Team need help say i have the funds already but shows 2$ and declining my usual cc from topping up there is sufficient funds on the card

Rogers, Fido and Bell call centre workers penalized for reducing plans, offering credits

This is why we are staying with Public Mobile news article from cbc. I watch my peers have endless drama, including regular frustrating phone calls, with their post paid carriers. *shudder* We came on almost 2 years ago during the fall 2016 promo an...

Why my nombre is suspended

I pay my bill but my nombre is suspended I can use it and nobody is helping me

Coverage in Bowmanville

Does anyone have experience with PM in Bowmanville?I am finding that the coverage is not great. I have had both Fido and Virgin before without significant issues, but I am finding PM coverage to be very weak in some locations. For example, I am cur...

Lost SIM card before I could create a account

I lost my sim before I could create a self serve account I went and got a new sim I messaged the moderator the don’t reply I paid 70$ to activate my account and then I had to buy another sim and I can’t even use my account this is honestly bull

Re: where can i find public mobile store

Would like to sign up with your $40 plan today. I'm having a very hard time.

Unable to create PM account

My sim card is locked with a phone I no longer have access to and I am unable to create my PM account because now I don't have access to my phone number for the verification code. Anything else I can do?

plan change

so i just got a plan ($25)...and realize now that I only need the $10 plan ....I switched it and it says it will happen next cycle....so does that mean I pay &25 again and then $10?...I'm already disapointed that I never got any kind of promo...I pai...

Old phone number

Just joined but wants to keep my old number. How is this done

Selecting a new number

Hi I understand that I can only change my number once every 30 days When I signed up a friend recently, when it came time to select a number, at some point I remember there was an option to search for a number based on the last 4 digits with the idea...

Switching

Switching need a Sim Card but deal runs out today can't get to the city until Wednesday how can I still get the plan I want?

Paid amount due but no service

I paid the amount due on the account so service's would be restored, however services not restored now account says available balance $25 which is the amount that was due. Have contacted moderators but no solution has been provided as of yet

Help help help

How do you get a MOD help I sent two messages and still no reply No service since Friday What kind of service is this

MMS

Do the Public Mobile plans allow MMS, particularly, the $10/30days for 50 min and 50 outoing texts that I am using? If yes, would outgoing MMS messages be counted towards the 50 outgoing texts quota, and how can I send them (i.e. how does my cell pho...

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