Phone lock in need puk code

[nathalie1971]

Its been 6 days im waitting to get that code from moderator and no answer. Is there anyone working in this company?

[darlicious]

@nathalie1971 

Ok then you have to wait for the moderators....have you submitted a new request to cover your bases?

[nathalie1971]

Thats too late for that, I gave 3 tries now its lock.

[darlicious]

@nathalie1971 

If you just need the sim network unlock pin  the default   #  is 1234.

[HALIMACS]

Hi @nathalie1971 

To get the unlock code, click on the bubble to the lower right of your screen and type exactly the below phrase, then follow precise instructions that the chatbot gives you:

need PUK

[esjliv]

Hello @nathalie1971 , so sorry to hear you have not hear back yet. Please submit another message to the moderators as per @darlicious suggested.

You may already know/have this info.,but just in case...

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

[darlicious · Accepted solution]

@nathalie1971 

Reply to the moderator's last message to you and add  "Urgent:  PUK  CODE  still needed!"  The moderators were backed up this past week with up to 90 hr wait times. Also submit a new ticket  via simon as they have obviously missed following up with you.