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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12662 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23840 Views
  • 183 replies
  • 26 Bravos

Public mobile stole my money!!! , sim card shows not registered !!

 All of a sudden cellphone says unregistered sim card, can't make or receive calls? I have checked every setting on the phone and also tried it in other unlocked phones...NOTHING....Payment is not due yet, (it's $40 dollar plan) unlimited talk and te...

tifsha1 by • Good Citizen / Bon Citoyen
  • 1845 Views
  • 31 replies
  • 1 Bravos

Resolved! Can't get a phone#

Yesterday I posted about not be able to port my number from my old carrier,my mistake because I cancelled my service before trying to port. Trying to get a new # but keeps telling me it fail. Please help

Rennie by • Good Citizen / Bon Citoyen
  • 609 Views
  • 2 replies
  • 0 Bravos

Resolved! US Calling Feature not working

@Moderator_Team I bought the US calling add-on last week but it isn't working yet. I tried restarting the phone and connecting it to the local cellular network but no luck. My account says that it's been purchased. Is there way it needs to be activat...

MaliniS by • Great Neighbour / Super Voisin
  • 695 Views
  • 2 replies
  • 0 Bravos

Resolved! can't register credit card

i have been trying since saturday to add a new credit card to my account.  it just keeps saying it can't verify it.  the card is the same one i have been using all along with an updated expiry date.  it is working everywhere else.  i need my phone fo...

neamh by • Good Citizen / Bon Citoyen
  • 1934 Views
  • 22 replies
  • 1 Bravos

international roaming for India

Hello everyone,I am planning to travel to India next month and wondering if there is any option for international roaming. thanks

ashunandal by • Great Neighbour / Super Voisin
  • 2198 Views
  • 4 replies
  • 1 Bravos

Bringing over phone number

How do I bring over my phone number? I’ve already activated my phone but would like my old   number.

BClark by • Great Neighbour / Super Voisin
  • 686 Views
  • 3 replies
  • 0 Bravos

Unable to make calls Or receive no customer service

I have not been able to make or take calls since 2 weeks ago and the mod team have not answer my question since Friday. it says sorry your plan does not have long distance add on and the call cannot be completed. My phone is local and my phone suppor...

ricksanchez by • Good Citizen / Bon Citoyen
  • 1148 Views
  • 13 replies
  • 0 Bravos

Apparent double payment

It appears I have paid twice, both are for $40, but one shows payment for my old 4gb plan and the second for my changed plan of 4.5gb.  Of course I can only use 1, so can I have one removrd and just have the 1 4.5 gb plan?

wjpublic by • Good Citizen / Bon Citoyen
  • 1166 Views
  • 13 replies
  • 0 Bravos

Voicemail... question

So i set up my voicemail... is there anyway to disable that stupid robot before my actual voicemail... i just want it to be my voice not "you have reached" then my voicemail...

Csrf071990 by • Good Citizen / Bon Citoyen
  • 469 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan change

Hi. I recently changed my plan to a 250MB data only plan for $20 because I'll be leaving for my vacation in a few days and I thought I could live without talk & text. However, I realized it's inconveninent and now I want to get talk & text. I tried t...

shinichi77 by • Good Citizen / Bon Citoyen
  • 673 Views
  • 3 replies
  • 0 Bravos

Calls going to voicemail

I got 02 lines for my family and 02 for friends. All 04 numbers are going to voicemail as soon as called. This is very critical that we could receive calls. Please help.

nahidul by • Good Citizen / Bon Citoyen
  • 1013 Views
  • 26 replies
  • 0 Bravos

Transferring a prepaid cell number

I switched to PM from a virgin mobile prepaid just over 24 hours ago and I can make calls, but not receive them. And no texting in or out. I had to put my sim card from virgin back in so that I receive texts and calls but my prepaid plan is set to ex...

hlmac688 by • Great Neighbour / Super Voisin
  • 318 Views
  • 1 replies
  • 0 Bravos

Resolved! Cant Login

Hi, I tried to login but don't remember my password. Also, the security question doesn't accept the answer I set up while registering for the online account. . Please help me reset my password. My registered . Please it's urgent. Get back asap Rafi

Rafi by • Great Neighbour / Super Voisin
  • 677 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment not working

Using a master card gift card, tnought it would work? Can't we pay with master card gift or debit card? I wait 24h to make sure the card was activated...

eparlier by • Great Neighbour / Super Voisin
  • 1017 Views
  • 11 replies
  • 0 Bravos

Resolved! Cancel my account

Can I port my # out when my plan isn’t active ? It was done yesterday and I don’t wanna be with public mobile no more. Can someone help me out please 

Smart_chick by • Good Citizen / Bon Citoyen
  • 2588 Views
  • 18 replies
  • 0 Bravos

No service

My son has no service since Wednesday how do I get help ive tried messaging and putting a post on but no response. What a waste of my money and my son is heartbroken. Just want his service fixed!! Please help

Bonwight by • Good Citizen / Bon Citoyen
  • 1674 Views
  • 41 replies
  • 0 Bravos

I have 2 issues

Hello I have 2 issues below..  1) I cannot recieve calls or text but can make calls2) my account is locked

Rafi by • Great Neighbour / Super Voisin
  • 604 Views
  • 4 replies
  • 0 Bravos

Where my money went?

at the beginning i paid 105$ for a three months plans. then i realised i needed more data.2 weeks after  i changed my plan and paid 45$. now i need to  pay 45$ next month.i would like to know what happenned with my money? it seems lost in the systemt...

elektra by • Great Neighbour / Super Voisin
  • 417 Views
  • 3 replies
  • 0 Bravos

Resolved! Number not ported

Ported my number on Friday,said ported successfully,but not working,internet working just have no phone #. Phone is unlocked. Please help

Rennie by • Good Citizen / Bon Citoyen
  • 1198 Views
  • 15 replies
  • 0 Bravos

open port request@Moderator_team

Virgin mobile is still telling me there is an open port request and they cant close my account until it is closed

cswanson by • Great Neighbour / Super Voisin
  • 282 Views
  • 1 replies
  • 0 Bravos

Plan did not renew?

So I just signed up with Public Mobile. When I signed up the lady set me up for auto pay. I thought this would be great cause I wouldn’t have to worry about anything it would just automatically come out every month on the 20th.. but the 20th came aro...

Brittoates by • Good Citizen / Bon Citoyen
  • 1186 Views
  • 13 replies
  • 0 Bravos

Resolved! Phone not recognizing SIM card

Hi There - I've sent the moderator team a message, but thought I would put this out there for some feedback. New account with public mobile, using a phone that was originally a Koodo phone, but unlocked and used with Rogers. Registered public mobile ...

darcebunn by • Good Citizen / Bon Citoyen
  • 1895 Views
  • 21 replies
  • 0 Bravos

My ported number from PC mobile doesn't work

I ported my number from PC mobile  several days ago. All I can do is make phone calls out. Phone calls in and texts don't seem to work.  I've left three private messages for moderators and it's been several days.  How can I get a prompt response from...

annaberl by • Good Citizen / Bon Citoyen
  • 555 Views
  • 3 replies
  • 0 Bravos

My ported number from PC mobile doesn't work

I ported my number from PC mobile  several days ago. All I can do is make phone calls out. Phone calls in and texts don't seem to work.  I've left three private messages for moderators and it's been several days.  How can I get a prompt response from...

annaberl by • Good Citizen / Bon Citoyen
  • 834 Views
  • 7 replies
  • 0 Bravos
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