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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53144 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61184 Views
  • 186 replies
  • 31 Bravos

Is Service down in Pembroke Ontario area?

So our service went out last night and still doesn't appear to be working.  I've tried to go in the phone to phone settings and it kept saying something like 'sim card busy'.  Today I tried to enter it again and now it says 'Call settings error - Net...

MajorPainage by • Great Citizen / Super Citoyen
  • 2882 Views
  • 23 replies
  • 1 Bravos

Rewards

Hi, Yesterday I signed up with Public Mobile and used a friend's referral code . I was told I will  receive a one time $10 credit. I just checked my account and cannot see it.Kindly advise how I can get the credit.Thank you.Ibra

ibramal by • Good Citizen / Bon Citoyen
  • 2108 Views
  • 15 replies
  • 0 Bravos

Promotion data rollover on new plan

Hi! I have 3GB of unused promotion data, but I would like to downgrade to the $15 plan. Will this data rollover to the new plan or will I lose it? 

shneadn by • Great Neighbour / Super Voisin
  • 1499 Views
  • 9 replies
  • 0 Bravos

Resolved! USA Travel Add-Ons

Hello, If I'd like to add talk and text while I travel to the USA for about 20 days, should I add two of the USA talk and text add-ons at once? Will that extend that add-on to 20 days or should I add on the additional 10 days from the USA after my fi...

Werden203 by • Good Citizen / Bon Citoyen
  • 1327 Views
  • 5 replies
  • 0 Bravos

Voicemail call log

Under the voicemail on an iPhone is there anyway to have a list of missed voicemail calls. I was with rogers and they had an option that I could see who left a message. Does public mobile have a setting to do this?

Kimmie0750 by • Great Neighbour / Super Voisin
  • 2286 Views
  • 14 replies
  • 0 Bravos

loyalty bonus

Hi, A friend referred me - however I've been public mobile for a while.  He was wondering about his referral bonus.  I didn't even think about that when I set up my account.  How do I go about this now after the fact?

dms by • Great Neighbour / Super Voisin
  • 1198 Views
  • 6 replies
  • 1 Bravos

Resolved! Does a new unactivated SIM card have an expiry date?

I often read that some community members keep spare SIM cards for referrals. Do they have a best-before day?I was given free Bell SIM cards when I bought unlocked phones from retail stores. I also had free SIMs from other providers when they had prom...

hyT by • Model Citizen / Citoyen Modèle
  • 1555 Views
  • 1 replies
  • 0 Bravos

Unable to log into my account

I created an account last week, but was unable to complete activation, as I needed a Public Mobile SIM number.  I now have that, but am unable to get into my account to complete activation of my phone.It says my email address is no longer valid...and...

Need Utility Bill / Invoice

Hi, I am setting up a bank account and I need a utility bill with my address and name for verification. Can I please get help on this. Regards,ovidapinto

ovidapinto by • Great Neighbour / Super Voisin
  • 1102 Views
  • 3 replies
  • 0 Bravos

New cell phone

Hi,I have an account with public mobile but I am having issues with my phone. I have another phone, same as my previous phone...samsung galaxy A5.... How do I activate my new phone? How do I deactivate my current phone? Can i just transfer the Sim ca...

Tom60 by • Great Neighbour / Super Voisin
  • 2320 Views
  • 15 replies
  • 0 Bravos

Resolved! Covid 19 Relief from payments, any financial relief being offered?

Having difficulty coming up with payment on my 3 accounts with Public mobile due to COVID, lost job and CERB not enough to my bills/living expenses..been reading that other cell companies are offering some financial relief during this time for their ...

bpopman by • Good Citizen / Bon Citoyen
  • 3018 Views
  • 12 replies
  • 1 Bravos

Re: sim card activation

I bought two sim cards in December, I have activated one right away and it worked. When I tried to activate the second one this week (end of June) it says sim card not valid.

sdavinci by • Great Neighbour / Super Voisin
  • 1174 Views
  • 5 replies
  • 0 Bravos

Data access

hi I just signed up and entered the apn info.It comes up as saved and now shows public. But when i turned off my wifii to test it...it said i was off line. Help please 

Data

Will public mobile notify you when your data is starting to run low? 

mdwallace97 by • Good Citizen / Bon Citoyen
  • 1153 Views
  • 5 replies
  • 0 Bravos

Resolved! App

Does public mobile have an app? 

mdwallace97 by • Good Citizen / Bon Citoyen
  • 2306 Views
  • 9 replies
  • 0 Bravos

Resolved! IMEI card

I'm trying to set up an account. My imei card (which I purchased from Virgin Mobile last year) has 15 digits The Account Setup asks for 19 digits Can I use my imei card or will I have to purchase a new card? Thanks, Carl

carlduguay by • Great Neighbour / Super Voisin
  • 1182 Views
  • 4 replies
  • 0 Bravos

Service cutoff in error

Payments processed on Visa every month. My Public account shows payments going through every month. Service was cut off due to non payment in error. I had to push $20 into account to get reactivated. Please advise.

WendyMarlow by • Great Neighbour / Super Voisin
  • 915 Views
  • 5 replies
  • 0 Bravos

Visa Issues

I'm trying to activate my account and it says my Visa is invalid.  I called the company and there is no issue with the card.

BBal by • Good Citizen / Bon Citoyen
  • 2342 Views
  • 18 replies
  • 0 Bravos

New Blu phone

Blu have just announced a new phone which looks like good value and decent specs for the price. Priced at USD150 or promo right now at USD100, I wonder what it will cost here? Full review here: https://www.reviewgeek.com/46019/blus-g90-has-a-big-scre...

jimbobs by • Model Citizen / Citoyen Modèle
  • 1600 Views
  • 5 replies
  • 2 Bravos

Payment on account to unsuspend service

I ended up buying two vouchers, because the first one wouldn't work.  Now the second one won't accept the number as well, a 50.00 and now a 40.00.... even the attended at Walmart processed the second one, won't accept the voucher number.  This is ver...

Ricky3 by • Great Neighbour / Super Voisin
  • 1142 Views
  • 8 replies
  • 0 Bravos

Resolved! 1G Bonus Flash Sale June 23-25 2020

Hi Community, I'm brand new to Public Mobile and excited to be saving loads of money! I entered my email address for the flash sale of 1G bonus for the first 6 months.  When will this be reflected on my account? I don't see it in my "Plan", "Rewards"...

claricecola by • Good Citizen / Bon Citoyen
  • 3256 Views
  • 19 replies
  • 1 Bravos
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