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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! not working

Hiw come my phone not working in the us i have the international plain and cant get or make call or text.

Resolved! Oneplus 7T

Is this phone compatible with the Public system?

Resolved! 4 digit pin number

I have misplaced my Public Mobile PIN and I have done a factory reset on my phone. How do I recover the PIN for my plan?

Public vs Eastlink

I will post this for anyone looking to make the jump to Public! I was with Eastlink on their newest network ( faster texts/calls/data ) this is the biggest laugh i ever had. I ported or to Public on the wekend from my Eastling account. Ya Public's 3...

locked out

after having been locked out and trying to get a new password, I am still getting stuck on the security question. If I enter the security quesiton as I remember, and click on continue, the next screen informs that the answer to the security question...

Resolved! Paying my Autopay account

I have 3 phones signed up for autopay on my credit card. My old card was compromised and they are sending me a new card but it is unlikely to arrive before my next payment is due. How can I pay my accounts so that my service is not interrupted.

Is iPhone 6 compatible??

I just purchased a SIM card and activated it with the $15 plan, BUT when I inserted the SIM card in my iPhone 6 the message: No SIM Card Installed shows up!Am I doing something wrong? This website specified that the iPhone 6 is compatible but it does...

Resolved! Today, I activated at a retail store and didn't get the option to put a referral.

I'm very dissapointed. I went to a retail store to by a SIM card and didn't realise that I wasn't given the option to put in my friends referal code. The person at the store didn't give me the option. Is there anyway to change the referal person? Dan...

Resolved! Cellular settings on iphone 7

The instructions are to change the cellular settings but the phone appears to be working without doing that and public mobile shows as provider. Do I need to do anything or just go on my merry way?

Resolved! $15 unlimited incoming calls

Hi. Is the $15 plan with unlimited incoming calls mean anytime from any other service provider including from the US not just PM numbers?

Resolved! How do I know top% in October 2019?

Can someone tell me how do I know what top% in October 2019 for myself,usually I got from email and this monthly I don't get any information for top% in October.

Resolved! Going traveling for a few months

I will be out of the country for a few months. Is there an option to put the phone plan on hold so I can still keep my number? I suspect no and think I will just have to transfer to the lowest tier plan.

Oukitel C17

Is this compatiable with Public mobile network.I can make and recieve calls. I can't get 3G data to work

Resolved! I want to remove voice mail for the time being.

I want to remove voice massage for the time being.Can I active anytime.If, please deactive voice massage from my plan.

Resolved! Had a "invalid sim card" top left hand corner of IPhone

Anybody ever see this message before "invalid sim card" in the top left hand corner of my Iphone 7 where ususally you see Public Mobile, I simply powered down and turned the phone back on and all is good. Just curious if anyone else has had this happ...

ALL CALLS DOWN. several days - no apparent reason

ALL incoming and outgoing CALLS DOWN. NOT CONNECTING'Cant complete calls' says 'long distance add on is not active. 'Voicemail and local calls fall into this.Incoming calls are simply not going through. No reason for this.My last payment was successf...

Lot of spam calls and wrong number calls

Hi,I recently got a public mobile sim and I have been getting lot of spam calls from "legal department" with automated voice. This has been happening almost daily now.I also get a lot of calls asking for somebody named Cedric.Can you guys please tell...

Resolved! Moving to Victoria from Vancouver

I am planning a move to Victoria from Vancouver. I have been Public Mobile customer for 2-3 years now with phone number starting with area code 604. Do I need to change my area code and if so how?Can I keep the rest of my number same (except area co...

Resolved! Data issue

I went to put extra data of 10 bucks on my account but accidentally put us romaing data and I dont go to the states so can we fix this ?

Resolved! Activation failed

I went through the sim activation process and received a confirmation email but the sim has not activated, I cannot log in, I cannot change my password because my email is not recognised, and the phone number i chose does not work when trying to veri...

Reset my passwoed

My account is locked out ive forgotten my passowrd how can I resset it for acess to my self serve.

non payment?

Tue Nov 12 paid for the new month, received text acknowledging payment received. Today received a text saying that payment is due on the 15th, this is the second time this has happened. Why are you not applying the payment to the account or not apply...

Refus de vente et d'activation de puce publicmobile par walmart-place laurier quebec

Bonjour,Aujourd'hui fait la troisième personne que je préfère à Wal-Mart place laurier pour l'achat de puce publicmobile. Et à chaque fois les commerciaux prétextent d'abord qu'il n'y a plus de puces ou carrément qu'ils n'en vendent pas. Ensuite, dev...

Resolved! Transférer son numéro

Bonjour,Cela fait une semaine depuis que je souhaite transférer mon numéro vers votre compagnie et que j'arrive pas. J'habite dans la ville de Québec, je suis actuellement avec virgine, j'aimerais transtéfer mon numéro vers votre compagnie. Comment d...

is samsung A30 A305G compatable

Resolved! APN - how to set it up

I understand that it is important to set up APN correctly in order to send and retrieve SMS to/from other countries. But logging in to APN on the phone, I am asked a whole array of questions, and I have no clue what the correct aswers are, including...

US Canada talk add-on

I have an active SIM card, paid plan, and add-on but the add-on doesn't work. 200 minutes, US Canada long distant talk.

Resolved! Mobile Data for new connection

I recently started a public mobile connection. My plan shows 250mb 3G data. But my LG G5 does not show data connections though the text and calls are OK.Is there a setting I need to change. I earlier used LTE data on FIDO with the phone.Thanks

Resolved! Changed password

Hello everyone. i just changed my self-service password but I didn't receive an email or text from public mobile advising me of this change. Is that normal? Many thanks!

Voicemail - how to set up and retrieve

I cannot access my voicemail - because I have no clue how to. I got the phone number to call, but that asks for my mailbox number, and I have no clue what that is! Where would I find it? Searching on my phone for "voicemail" gives no result. Can ...