Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

help please

Is it possible for a Public rep to call me on my phone to disuss my problem registering?1) My sim card arrived & I cannot activate my card.2) I cannot open a new account because it says I already have an account.3) When I enter my cell # to "verify m...

autopay didnt work, account suspended

my account has an autopay set up, and now my account is suspended because autopay didnt debit from my credit card. Is there a way I can get someone to look at what went wrong? I have been with autopay set up for many months and this is the first tim...

Resolved! Android WIFI Hotspot App

I'm looking for an Android app to set up a hotspot on my Phone, so I can surf on my laptop.I want one that can be started by one click and closed by one click. My laptop and phone both have bluetooth so that's how I'd like to connect. I have tried a ...

Trying to create account and sign up for PM but get error

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. My phone number is valid, must be associated with a profile? My wife is with PM and my number was her alternate ph...

Keeping number Active

Hey all,Looking at spending some time (up to a year) in the US and wondering how to keep my number for least cost here in Canada for when I return. Any thoughts?

Call Forward options in phone reporting ”Call settings error” “service unavailable”

Just activated yesterday, using an Android LG G4. I successfully ported over my old phone number and set up Call Forwarding if Busy, if Unanswered & if Unreachable no problem. At the time my phone said the provider was "Telus" This morning, call forw...

My phone

I have a number with public mobile I had too activate new sim but I'm having trouble getting my old number back with them.

Resolved! Related to billing

I charged twice let me know what should I do ?

Resolved! Change Phone number from Koodo

Hi all,So I went to change over my old number from Koodo (during registration it said to wait), and now when I went to change it, I was told to contact the community. So here I am :). Thanks to whoever is able to do something

Resolved! Samsung Galaxy A10

Can you tell me why you do not support a Samsung Galaxy A10. This is a brand new phone

Resolved! Lost phone, reactivate suspended account to new sim?

Good day, my son lost his phone a month ago and I suspended his account in the hopes it would turn up and I’d be able to reactivate it. It’s been about a month and it’s not looking good as the phone is still MIA (I have reported it missing/lost). In ...

Activation

Hi Samsung note 5, new sim,in the activation step, I get sim number invalid Any tips?Thanks guys

Resolved! Phone

I bought the wrong add on I'm in Canada and I bought the USA one for 10 days. How do i get my money back

Phone

I tried to use my other samsung phone and it was from telus I tried my public mobile sim card and it didnt let me have wifi. I just had calling and texting

payment

Hi i can not register my credit card which is good.it always says Umable to process transaction .your credit card will not be charged error .can someone help?

Unable to reset password

Hi I'm unable to reset my password as your auto mailer sends me a link that requires the old password I've forgotten to reset it. More distrubingly, I was able to get into my account from that link.

Resolved! us roaming

I want to add the $15 us roaming talk and text to my plan, but it's not showing up in the list of add on. I purchased it 10 days ago and want to purchase it for another 10 days. What happened to it?Also, is there a way to purchase for 30 days at one ...

Resolved! Number Port not working

I'm not having any luck moving over my PC Mobile number to PM. I've gone to the change my number screen and entered in the # I want the plan/sim to associate with. The PM account has a different email than my PC Mobile/Koodo account now, but still ...

Experience of using roaming service in the states

Hi,would you like to share your experience of using your phone in the States (e.g., LA, California)?Thanks in advance!

About long distance

I have Canada wide unlimited call plan , why always hear "the long distance charge may apply "?

Porting PM number to Freephoneline, what a nightmare!

Try porting PM number to Freephoneline, giving them all my PM account info (double check the number, 14 digital account#, and home address, pin, all were right). They submitted porting requests twice. both were failed, was told that they got Number T...

account suspended / deactivated

My account payment was due at midnight tonight. Usually I get a reminder on my phone but this time I found I could not text to a long distance #, and could not phone any where (It said I did not have an active account?) When I went on line to make...

Resolved! Charged thrice to my credit credit for the first month bill

Hello, I was get charged thrice by public mobile for the first month bill. Does anyone knows how to get the refund ?? Thank you

Resolved! Change phone number

Steps to change phone number?

Resolved! Bill statement

If anyone ever requested a billing statement, please let me know what it consists of. Does it include full name, address, birthday? Is it in pdf format? And how long does it take to receive by email?Thanks,Chc238

My phone is not working!!!!! It will not receive texts or calls

Resolved! Skype

HelloI am new to the community. I just changed my phone provider to Public MobileI use Skype a lot to communicate with my friends. If I use Skype to call my friends from my phone (with my home Wi Fi), I assume it is not counted under "100 minutes Can...

Resolved! Is it possible to have one email for multiple accounts/plans

Hello,I'm wondering if I can use one email/password to link multiple plans that I want to setup for my family members. I don't want to try and create multiple emails address for each member. Is there a way to link them all together?

Resolved! IF CAN'T FIND MODEL OF PHONE WHEN GET START

HOW CAN ONE KNOW IF IT'S COMPATIBLE WITH PUBLIC MOBILE. MINE IS A HUAWEI K11

Voicemail not working

Anytime I enter voicemail now it asks for pin then asks me to press 1 to get a temporary password. After doing that it just keeps repeating the same thing over again. Is this happening to anyone else? I have tried force resetting it from my account i...

Community

Forum Posts