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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot receive call

I have my phone activated yesterday. I cant receive calls. When some one it goes straight to answering machine. What should I do?

Resolved! wifi calling

when will you have wifi calling

Resolved! Phone is locked

Just signed up with Public, put the new sim card in after registering and getting a phone number. This phone is an older HTC phone. Was on a previous pay as you go plan. Tried to get into phone and it tells me that it's locked.What am I missing?Th...

Metrotown PM kiosk

Made the Switch from TELUS to PM a few months ago- never been happier with this decision. The young guy at PM (sorry I forgot your name) was increibly patient and helpful despite having him alone helping like 3 customers that night. Kudos!

Resolved! Changing currently plan to an expensive on - Issue

I have the $25/month plan and I want to upgrade my plan to a better one. $40/ month.When I click to change plan, this message appears: This cost of this plan is higher than your current available found. You will need to make a payment to your accoun...

Port Request

Resolved! Port Request

I switched from an Iphone 5 to an Iphone SE yesterday afternoon. I requested to get my phone number switched to Public Mobile. As of this morning, I'm still getting calls on my IPhone 5 and am getting some messages on my new phone, but others on th...

Resolved! will the moto g8 play work on public mobile?

I was thinking of buying the moto g8 play from amazon.ca.Its the one for $189.99 International GSM only.It does not show up in the compatible phone list on public mobile. Here's the link: https://www.amazon.ca/XT2015-2/dp/B07ZG6W4S2/ref=sr_1_4?dchild...

Lost or stolen?

Hey, thanks in advance to whoever's can help. My phone was purchased last year I wanna say in August? Anyway in February of this year it had randomly stopped reading the sim card saying it was "not provisioned" I didn't know what to do so I got anoth...

Resolved! How to stop receiving PM monthy renewal text message ?

Hi, I'm older, and I use my phone very rarely. When I get a text, it's always for something important. I'd like to stop receiving the PM automated text saying that my account has been renewed for another month. Is there any way to unsubscribe from th...

account access problem

Hi, i cant get into my account. i forgot my email and now i cant get to my account to change my plan. i couldnt find anyone to help me. how should i fix this and i need to talk to someone to help me solve this problem. please contact with me

Zero amount due and no service

My plan expired on July 9 and I wanted to change my plan.. so I did that, made the payment, and now it shows zero amount due, plan expired, and nothing working. I tried making another one dollar payment to get the system moving, also tried the lost/s...

SIM Not working

I purchased a iphone XS Max, it was unlocked with Rogers and when I put my sim card in the phone it does not work it just comes up black service - doesnt say the sim is not supported. When I put my public sim card in any phones it works. I changed SI...

1GB 6 month bonus when signing up with your email

Resolved! 1GB 6 month bonus when signing up with your email

Hi there,There was a promotion running that if you signed up with your email between June 23-25 you would get 1GB bonus data for 6 months if you signed up for a $25, 40 or 50 plan. I signed up with my email during that time and I do not see the bonus...

Resolved! Want to de-activate my account

Dear All, Currently am in India, and want to de-active my service online. pls. let me know the procedure .

Rewards

Not receiving loyalty rewards

Re: WARNING: DO NOT SIGN UP TO PUBLIC MOBILE RIGHT NOW

I Have now been over 24 hours trying to activate a SIM card and port a number. Still no success!

Resolved! Re: Restore services to port number

I got the message said” fraud@publicmobile.ca Public Mobile here. Your service has been suspended due to suspicious usage. To restore the service please email us at PublicMobile.ca, clicking https://www.publicmobile.ca/en/on/fraud” Please restore the...

Can I keep refer-a-friend-reward if I change plan?

Resolved! Can I keep refer-a-friend-reward if I change plan?

Hi,I have $13 refer-a-friend-reward monthly, If I change my current plan from $40 to $25 plan, will the $13 refer-a-friend-reward still valid? Thanks.

PUK CODE

DearI have no other sim to call you please help because my sim is locked and I need puk code to lock. please contact me back as soon as possible. if you want to contact then send me an email on this account xxxxxxxxxxxxxx@xxxxxxxx.best regards edi...

Data useage in my plan

Resolved! Data useage in my plan

I have three phones with 15 dollar plans and a 40 dollar plan and it said that text and picture messages were to be unlimited, however on all of our phones data sems to be used while we are sending picture messages back forth between out phonesthis s...

Plan Updated for more data at 4G

I was recently getting data usage warnings on my $50 for 8.5GB(3G) Plan. In order to increase available data and get 4G speeds I changed my Plan to $35 for 1.5GB(3G) +unlimited calls/texts and purchased 7 x 1GB Add-ons at 4GB. Will my additional 7GB...

Invalid SIM card

Resolved! Invalid SIM card

Hi folks,Just bought a new SIM from Wal-Mart and started going through activation process. Phone is unlocked and compatible. Put the card in and Public Mobile shows up on the screen. But, when I enter the 19 digit SIM card number, I get a small red e...

Resolved! credit card not working

hi im trying to activate but my card is not registering. this is my 3rd time trying any help please?

Data not working.

Combined with existing identical thread.

Data not working.

I haven’t had to use my data yet because I’ve been in quarantine and haven’t need it cause I’m home on wifi. But I’m working now and I went to use my data (the first time since switching to public mobile) and the data doesn’t work. I’m just wondering...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Cannot receive call

Resolved! wifi calling

Resolved! Phone is locked

Metrotown PM kiosk

Resolved! Changing currently plan to an expensive on - Issue

Port Request

Resolved! Port Request

Resolved! will the moto g8 play work on public mobile?

Lost or stolen?

Resolved! How to stop receiving PM monthy renewal text message ?

account access problem

Zero amount due and no service

SIM Not working

1GB 6 month bonus when signing up with your email

Resolved! 1GB 6 month bonus when signing up with your email

Resolved! Want to de-activate my account

Rewards

Re: WARNING: DO NOT SIGN UP TO PUBLIC MOBILE RIGHT NOW

Resolved! Re: Restore services to port number

Can I keep refer-a-friend-reward if I change plan?

Resolved! Can I keep refer-a-friend-reward if I change plan?

PUK CODE

Data useage in my plan

Resolved! Data useage in my plan

Plan Updated for more data at 4G

Invalid SIM card

Resolved! Invalid SIM card

Resolved! credit card not working

Data not working.

Data not working.

Install eSIM in new Samsung phone

Going to USA

messages

Mexico plan

New phone number