Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I have tried to change my plan but there are no options at all. What I need to do? Thanks,Dimba.
How do I connect with a moderator? I can't get my pin to work , otherwise forgot my 4 digit pin. Help
Hello,We have a sim card that was purchased in Winnipeg; can it be used in Toronto with roaming charges?
My credit card expired for my payment.
how do i go about porting over my phone number
two days after my plan renewed I got an email saying %75 of my 1gb was used up. This is not possible as I have always tracked my data usage very carefully. I cannot get my data to work and I live in a remote area and rely on this data. Public mobil...
So i moved sim from old phone to new phone it connects fine I can make calls it shows LTE and 4g but data doesn't work. I can get to the public mobile page and it tells me I've used all my data but I check my account and it hasn't been all used. I'v...
I told my buddy to sign up for this latest promotion but he can't remember which email he signed up with how do you find that out?
i lost my phone so i ordered another sim card and would like to keep my original public mobile phone number but that option did not seem to be available. do i seriously have to get a new number
Hi there I accidentally activated my SIM card today with other email that I’m not sure I registered for $10 off 6 month could anyone help me please because I don’t see any confirm about this promo go to my email or account
I have created an account and ordered a SIM card. Now I need to log into my account to activate it, but have difficulty logging in.I tried many times, at different times and browsers, cleared cash/ history and each time received this error:"Sorry, yo...
I'm on the $15 plan with 100 out going minutes only. I have a chance to use a friend's phone for a couple months with unlimited calling. Can I forward my phone number to that phone and would it cost me minutes on my outgoing minutes or not?
Hey there I just joined public mobile and trying to activate your Uber account but I can’t receive SMS validation codes. Not sure what to do, I use Uber for work but now I can’t sign on to my account as I need to validation code. Has anyone had this...
Hi - for some reason each month I run out of minutes. I added an add on 500 min Canada wide long distance. It still shows in my account in add ons section were you buy them. current add-ons - 500 min Canadá wide long Distance. Help!
I currently have that $35 monthly plan but i am not able to set up my voice mail. When I try, it says "voice mail call failed. I am using an iphone and I have already reset the network on my phone to see if that helps. It didn't. Please help. Thanks
What is the PUK code for my SIM card and how do I access it? Thanks.
Hi, I have the chat features in the Google Messages app enabled on my phone (Moto X4) but I can't seem to get it to work. I was hoping to use it to message my husband's phone (Galaxy S7 on Bell) as I know chat works on his phone. Any ideas?
Hi there, I have a Samsung Galaxy Note 4, according to PM website this phone should be compatible with my current PM SIM card. However I've been using the SIM in my old Moto E4 which takes the smallest SIM size. It appears the new Samsung takes a sli...
Was wondering, is there anyways I can make payment on another persons (Wife's) account using fund I have already on my own account?
Hello, When I register in this plan https://www.publicmobile.ca/en/on/plans/15for250MB-3Gspeed, will get my unlocked Samsung phone locked with Public mobile/Bell? Thank you!
Need sim card puk
I'm trying to reactivate my plan - I've added the balance to the account so no payment is due, but still cannot activate my plan (not receiving texts/data). I am within the 90 days to reactive the plan, but under account status it says 'Plan expired'...
When I first came here to PM I used the all inclusive ACTIVATE tab that allowed me to activate the SIM, set up an account and set up a payment option. It provided everything I needed. But just recently I looked into the MY ACCOUNT TAB => CREATE AC...
I upgraded my plan from a $25 for 500 mb data with 500 mb bonus to $35 for 1.5 gb with 500 mb bonus. I was forced to add the full $35 to my account to pay as though I was a new customer. You stole any money I had paid for the current plan without re...
Hey guys, I activated a sim, and the portal had an error and now my sim card is not valid, but my account was not created. What can I do abut this?
When I joined PM I wasn’t having any issues at all then suddenly 4-5 months ago I lost service completely. It’ll reconnect for a few seconds(one bar) then no service again. Today my account appeared to be suspended then i updated my payment... reboot...
Is Ushining 3G flip phone compatible with Public Mobile network (Telus)?Looking at this phone for senior.
Since activation yesterday, anytime I tried to access and use data, is am not able. I have to use someone's data from another carrier to access and send this info. Why please?. I signed up for the $35.00 2 GB promo.Thank you.
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