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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73440 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75114 Views
  • 180 replies
  • 32 Bravos

Activating my Online Account

Hello,I have used "deleted .. Luddite " this number which I would like to restart. would you please help me to reactivate the number again?Thank you for your help

moinuddin by • Great Neighbour / Super Voisin
  • 1048 Views
  • 4 replies
  • 0 Bravos

Call Forwarding on 2021 Province-wide Plans?

If anyone reading this is operating on one of the new province wide plans available since Feb 16, 2021, I'm very curious to know if you can test call forwarding to an out of province number. I'd like to know if it consumes base plan or long-distance ...

Nezgar by • Mayor / Maire
  • 1422 Views
  • 5 replies
  • 1 Bravos

Re: Port my number

I lost my cell phone and all my information I would like to transfer my public mobile number to another sim card I have please

Candy1120 by • Great Neighbour / Super Voisin
  • 1157 Views
  • 2 replies
  • 0 Bravos

Resolved! Dropped SMS Messages

Has anyone had any issues over the past few days regarding failed outbound text messages? It has happened to me twice over the past two day.  My phone errors stating message failed to send.  After retrying, it does go through. Regards, 

RobEh by • Good Citizen / Bon Citoyen
  • 1612 Views
  • 4 replies
  • 1 Bravos

Disconnect service

I lost my phone and dont have a online about so how do I end my service 

Chadvautour by • New in Town / Nouveau en Ville
  • 800 Views
  • 1 replies
  • 0 Bravos

Resolved! over payment

Hi,Can someone tell me where to go to send a message in regards to an over payment of $5? Thanks!

DogSitter by • Great Neighbour / Super Voisin
  • 2131 Views
  • 6 replies
  • 1 Bravos

renewing

can anyone tell me why i try to renew my plan at 6 am today and said all was due for my 40 dollar plan was 10 dollars, which i addes and 6.5 hours later and i still have no service at all

Tcummings by • Great Neighbour / Super Voisin
  • 2643 Views
  • 11 replies
  • 1 Bravos

you don't have an active long distance add-on

My plan includes unlimited Canada wide calling, and I've never had problems making calls anywhere in Canada. Today, I just tried calling a US number, and got the message "you don't have an active long distance add-on". I expected that I would simply ...

agaudrault by • Great Neighbour / Super Voisin
  • 1433 Views
  • 6 replies
  • 0 Bravos

Changing to a new phone

HiWondering if I could get any help to the right process here. I purchased a new phone over the weekend, since the phone I have my current account broke. Im wondering what I need to do to keep my current phone number, plan and rewards. I cant seem to...

Kara2816 by • Great Neighbour / Super Voisin
  • 1139 Views
  • 3 replies
  • 0 Bravos

When specifically do loyalty rewards start?

Just wondering because, I remember I officially made the switch to PM on March 27, but my next payment date is March 22... will it count next month as march is my one year month, or will i wait until april as it uses the exact date as your one year? ...

Pawprints1986 by • Deputy Mayor / Adjoint au Maire
  • 2654 Views
  • 14 replies
  • 0 Bravos

Resolved! Website improvement - Payment

I had to update the expiry date on my credit card for AutoPay to continue.  I went to Payment and there was no reference to Update Credit Card information there, I then looked in AutoPay since the SMS msg from PMobile mentioned my AutoPay, nothing th...

PEJ5 by • Great Neighbour / Super Voisin
  • 2494 Views
  • 10 replies
  • 1 Bravos

Resolved! Minutes

I have 100 free minutes. I have only used about 10. Past 2 days I am unable to call out.

Rhino2007 by • Good Citizen / Bon Citoyen
  • 4299 Views
  • 19 replies
  • 0 Bravos

Activating My Account

I use my account for voicemail while I'm out of country. I've lost my sim and can't receive sms verifications. I want to register access to My Account. What should I do?

flavorcrave by • Great Neighbour / Super Voisin
  • 915 Views
  • 2 replies
  • 0 Bravos

Resolved! Overcharged

I should of been charged 34$ for my 40$ plan that I get 6$ rewards for, on my account in payment history it shows 34$ top up for auto pay today, yet my credit card is showing 39$ taken from me today ,  over charge me 5 $ but not show the actual charg...

jessicasadee by • Good Citizen / Bon Citoyen
  • 1101 Views
  • 3 replies
  • 0 Bravos

Invalid Sim error

setting up new account for family member got invalid Sim error  Then when retried again after waiting an hour got. "The Self Serve username you have entered is not available. Please try again with a different email address."

Rstoyles by • Good Citizen / Bon Citoyen
  • 2154 Views
  • 7 replies
  • 0 Bravos

Data not working

Data not working for my daughters iPhone 7. I put my Sim card in her phone and it worked fine so it must be something to do with her Sim card are there any fixes for this or do I need a new Sim card

Jamesjenn by • Great Neighbour / Super Voisin
  • 3212 Views
  • 15 replies
  • 0 Bravos

Resolved! Data not working on iPhone 6

Hi all,I've recently activated a new SIM card - calls and texts works but I cannot get data to work. I have tried several things, many listed on this website, but to no avail. I've tried installing different profiles too (Public Mobile, Telus) but th...

bennn by • Great Neighbour / Super Voisin
  • 3159 Views
  • 9 replies
  • 0 Bravos
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