Community

Is self serve not working for anyone else?

When I click on My Account, I get a blank screen. I have tried the self serve page on my mobile device using a different connection and it also goes to a blank screen. Is this a network issue? I need to access my account ASAP. 

Puk code

I do I retrieve the PUK code for the Sim card?

unable to receive calls after new activation

New activation. New phone number, activated 6 hours ago and unable to receive phone calls. Able to receive text messages, just no incoming calls

How to set up Autopay if account has been suspended?

Hi, My account has been suspended and I would like to change to a new plan and set up Autopay. However, when I click on "Payment", I don't see Manage Autopay. Even if I already changed my plan, when I tried to make a payment, my current plan was show...

Can I get the $15 plan after black friday?

I want to get the $15 plan but I need a sim card which I need to order online so I wont be able to get that plan by dec 2nd when the black friday sales end.

Invalid sim

Bought a Sim card at wow today and it's telling me invalid Sim. Was trying to take advantage of your promotion that ends today. Is there any way that you can help   edited by computergeek541: sim card number removed

My Plan

I have purchased a new phone which is not allowing me to access the internet/email from outside my home.  I  took it back to where I purchased it and was told there is nothing wrong with my phone but with my phone plan.  What do  I have to do with Pu...

Is there a charge to activate in-store to take advantage of the Black Friday Deals? Thanks.

Could not receive a call

I helped a friend in register with public mobile and at the end the phone made call and text but when I tried to call him he could not answer, I wonder why he could not receive the call?

Not registered on network

I just signed myself and my wife up with PM. However I'm having an issue with the wifes phone.Her phone has the error "Not registered on network" with the public mobile SIM. That pirticular SIM doesn't work in my phone as well. My SIM (that works) wo...

Can't sign up with email address

When I try to activate my SIM card with my email address it says it's unavailable. When checking to see if this is true using the forgot password form it says it can't verify the email address. I have never had an account with public before and nobod...

Payment voucher

I just bought a payment voucher for 40.00 dollars and when I tried to add it to my account it said to check the number so I re entered it 3 times and it still wouldn’t add the 40 dollars...nor do I correct this

Change Plan Technical Issue

Hi there, Hope someone can help with an issue I'm having. I am on the $10 off $40/3 months plan, and now I want to change to a new plan. When I try 'see more options' I encounter this error message :  HTTP Error 403.14 - Forbidden  Has this happened ...

Plans and Plans Add Ons not working

I have tried several browsers, but every time I try to access, I get an error page and told to log back in. I can't upgrade my account. Help!!

Lost cell coverage - Messages disappeared

Hi all,London, Ontario - Sunday, December 1st After I was unable to call or send messages I noticed that there was no cell coverage showing on my iPhone. I rebooted the phone and now all messages have disappeared.When I send a new message, all the pr...

Xiaomi - Anyone bought or using a Xiaomi or chinese brand phone

I'm looking into getting a Xiaomi phone, but 'm hearing that they dont work well in Canada and the U.S. Does anyone have one. Do they work with Public Mobile/ Telus. where are people buying phone online?  I have about $300 to spend and need to make a...

French message when I call from Toronto to Montreal

So I recently activated my $35 plan and when I tried calling Montreal from Toronto, I get a long French message that I don't understand followed by the ring and the call. So the call went fine I'm just worried that I was charged long distance fees, b...

Samsung s9 plus issue!!!

Hello friends  I referred my buddy to join yesterday at London drug setting was done got a message that it successfully transfer when he got home and installed PublicM sim his phone automatic reset to factory ,good thing he back up his phone.  Please...

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Ive waited the hours for it reset it wont allow me to do anything. Not even change my password... How can I get customer service to give me a hand so i can change my phone number. I cant seem to log in to self serve

NO GPS Signal while using Google Map

Please has anyone encountered a situation while transiting on the road with the Google map, your GPS signal is lost over and over again and you have to constantly input your destination all over again and start the trip from the beginning. If yes, Pl...

no service

Have put in sim card but "no service" is displayed beside 3 bar connection.  Phone does not work at this point.  Solutions????

Confused about Phone Compatibility: New Member

Hi, I'd like to be a customer, but I'm confused about whether or not my iPhone 4s is compatible with the service.  I tried using the phone compatibility function online. I don't understand it so I'm hoping for a direct answer to my question. Here are...

missing loyalty reward

I have been with PM for over a year now. Where is my loyalty reward? Do I have to ask for it? I just assumed after a year, it would automatically be applied, please and thank you