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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data not working

Hi there! Just activated a few days ago, can make and receive calls but data cannot be used. Please advise!

Resolved! New to Public 4 hours ago. Can make calls, get emails, etc. but calls to phone go to voice mail.

Resolved! Incomplete registration

I'm assisting a friend in signing up for Public Mobile. The sign-up process timed out part way through and when I tried again I got an invalid SIM error. The SIM number is correct. I don't believe his account was created because he can't sign in a...

port in query

I have ported in my number on the time of the sim card activation, When I put the sim on the phone and tried to call to another line, the number appears to be the ported number however the number that I have ported in is still active on the old provi...

Resolved! Will PM introduce throttled data, like Lucky Mobile, after you go over your data limits?

I may not get an answer, but I'm looking at getting my Mom up on the $25 plan here or at Lucky. I do like that Lucky throttles data. Anyone hear rumours that PM will introduce throttled data once you go over? Take care

Resolved! Phone call and text not working on a new activation

Hello,I got a new SIM card activated for my phone with public mobile on 3 days ago and I still cannot text or call. I am wondering if it's because my account information shows my next billing date as Dec 30, 1969, but I can't find a way to change it....

Resolved! Plan listed as add on?

HI! Wondering if anyone knows why my plan appears on my account under add ons. Before I had a issue with my payment it would show under account status ( I have the $25 plan) and I could click for details. After I had a issue with my cc (fixed now) it...

simcard activation failed.

Hello! I was trying a activate a new sim card with a plan. I have just purchased the simcard from the store. When I tried to activate the simcard myself online, It says sim card invalid. please help. thank you in advance!

Resolved! New sim, lost old phone

I am trying to activate a new sim card keeping my old number. I am not able to cancel my old account so I can activate my new sim card and keep my same number, and also so I stop getting charged for my lost phone. I didn't make an online account wit...

Phone is receiving 100 incoming calls in a row

I believe someone is spoofing my phone number and calling people with it. I am receiving non-stop incoming cards for past hour and it is still on-going now. I got 50+ txt msg asking who I am and why I called and another 30+ Voicemail. I never called...

Resolved! Can not create an account

It says the phone number is invalid when I try to enter it

Resolved! Reset plan early

Hello @CS_Agent,I've used up all my data. I'm wondering if you could reset my plan early. Please let me know.

Resolved! 3 days number still not ported

I could use some help with a number transfer that appears to be transferred but when anyone calls, it says the number is not in service. Outbound calls are fine. Anyone at PM able to assist?

Resolved! Auto pay stopped?

I logged into my account and noticed my auto pay stopped charging. My service and data are currently unavailable. I tried charging $1 to the account, changing my credit card to my alternative. Nothing seems to be working. Any suggestions? Thanks!

Resolved! No able to make or receive calls on Xiaomi Redmi 4

Is Redmi 4 MAI132 compatible with Public Mobile? Not able to make or recieve or calls although able to access internet.

Resolved! Help

I’m locked out of my SIM, can I have my puk code?

Resolved! Unlocked account

Is there any one who can unlocked my account? Thank you.

Resolved! Mods - Do you need some usertesting?

Hi Mods, Thank you for running the Public Mobile site and for your assistance. I know you have been working on making changes and updates to the site to make it more user-friendly, which is great. A couple of things I've noticed that, perhaps, you ma...

Picked the wrong plan, did not use much data, would like to switch to another plan a day after

Hi, I am new to this programme, and I am just in Canada for 6 weeks and I am here just for 9 more days. I thought the cash left on my account could be used for pay as you go calls, but now i see that's not the case. And this is not what I was told by...

Resolved! no refund on switching plans early?

I am usually on a $40 plan, but 2-3 weeks ago I temporarily switched to a $60 plan. Today I switched back (as in "change the plan now" instead of "change the plan on renewal date"), paid $40 for the "new" (or rather my usual) plan and was expecting t...

SIM CARD REMAINS INVALID OVER 12 HOURS AFTER PURCHASE

I posted about this yesterday, messaged moderators. Have tried igcognito, not incognito, different browswers, different devices. After a failed activation yesterday, which included a brand new SIM card and a $48 voucher, I have no account, nothing re...

Resolved! Plan change and rewards

I am currently on $15 monthly plan and planning to change the plan at my next renewal date to $25 plan to support my higher data usage. My question is that couple days ago, I have received the 1GB promo to my account and will get dropped when I chang...

Resolved! Unable to replace credit card on account for Autopay

I had previously used a Mastercard for autopay for 2-3 months without any problem, but I can't seem to attach a new Visa credit card on my public mobile account. When I called my visa card issuer, they said that Public Mobile is trying to charge $0 f...

Resolved! difficulties processing request

I received a text from public mobile today that says "Were experiencing difficulties processing your request to move to public mobile. Please go to Publicmobile.ca, click contact us and complete the SIM & Activation online form. I am able to text, an...

Reseau

Salut J ai changer mon tel. Pour un L.G stylo 2 plus mais depuis j ai pas acces a mon reseau depuis 2 mois. Sur mon cell sa dit etat service en cours, ittinerance aucune , etat du reseau déconnecter??Svp m eclairer j ai besoin de mes services Linda

Resolved! Long Distance add-ons vs air time

If I am on one of the basic plans (e.g. $15 for 100 minutes) and purchase an $8 US/CAN long distance for 200 minutes add-on, does this now give me up to 300 minutes of air time (i.e. once we use up the 100 minutes, does it start eating into our US/CA...

Resolved! Plans Available

Does public mobile have any plans suitable for like a family? Is it possible to have two phones both hooked up with public mobile on some sort of family plan?

new account - cannot get data on my LG G5 phone

Hi, I just signed up for the $15 per month plan and I'm not able to get any data. According to the plan I am supposed to get 250 Mb because I signed up with autopay. Do I need to activate something somewhere? Tks, AB

Resolved! SIM card purchase

Can you purchase a pm SIM card online without using the pm site? Can you trace where a SIM card was purchased?

Issue with Activation -- Account Not Created, but SIM now invalid.

Hello, Looking for help from someone working for the company. I went through the entirety of the activation process (including adding a voucher) and the last page hung for quite a while. When I tried to do it again, it said "this account has already ...

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