Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. Signed up yesterday with Autopay. Installed my public mobile SIM card into unlocked iPhone 7. “No service” is displayed where the signal bars should be. I tried a different SIM card, from Telus, in the same iPhone 7 and it worked fine.I swapped t...
How do I obtain referral benefit if friend didn't use my referral number when registering with Public?
I put enough money on my account to reactivate my plan 3 days ago and my phone still does not work. Can anyone please help me with this
Bonjour,J ai changer de cell et mon reseau fontionne pas, j ai verifiez la compatibiliter c bon commemt retablir mon reseau ??
Hello,I might be looking to purchase 8 SIM chips. Is there any way to get them lower cost than $10 each? (We have eight people (two parents and six kids) in our family and we're considering to switch over to Public Mobile.)Thanks!
Hello,We have eight people in our family. (Two parents and six kids.) Currently we use a Family Plan from Bell, which gives us a single (large) bill that includes a big pool of minutes/texts/data that we divide up between the eight phones however...
Accidentally submitted twice or was charged twice $20 for my US roaming pack. Mused the money to buy the pack but need the rest reimbursed - how can I do this?
Hello, I switched over to the new promo plan that includes US call, text and data. But I’m now in the USA and my data doesn’t work. When I look at my overview page the plan details and add-ons don’t even mention the US data. Any ideas on a solution? ...
i was referred by a friend and she already received the referral bonus of $1 off every month, but it also says that i also get one time $10 off. So does it automatically deduct $10 from auto-pay for next month?
Hi I want to know if 3g only devices are supported
Is there an app for this service or is there one in the works? Would be very convenient.
I am cutting it fine on my data plan with just a week to go and was wondering how it works? Does the data just turn off until my period renews, or does Public charge so much for overages?Thanks in advance!
Hello, New to PM. Just signed up on the promotional plan. I know if the promo plan isn't available you can't get it again so my question is how longer after it's inactive do you have before the plan also becomes expired? For example if there is a hi...
When I signed up for my new plan I put got 4G LTE compatible but my phone only does 3G. How do I change to 3G without incuring more charges?
My wife for months now has been unable to log into her account, which the website claims doesn't exist even though when we try to register it it says her email has already been used. As a result we've been forced to use vouchers to pay for the phone ...
I have an unlocked iPhone 4S that I want to use with PublicMobile. Bought a PublicMobile SIM card and put it in but got "SIM Not Supported". My old SIM card still works, I checked that the phone is unlocked and I have restored my iPhone through iTune...
Activation went smoothly except that I can't get past the Enter Sim message on the phone. Tried the four-didget number I entered at registration. Didn't work. Tried a few defaults (1111/1234). Still not unlocking. The phone has never been locked to a...
they said they were taking out $102 and they never charge tax but they did this time
Just transfered to Public with the promo $60.00 plan including 2Gb us roaming and call from US. Did this at Walmart, but when I sihn in it does not show the plan includes US 2GB roaming. Walmart says I have it but when I try to change plans it wants ...
I would like to change my credit card information (Autopay) for my Public Mobile account. How do I go about doing that? Mike...
Hi Mod, I am trying to password reset my account (e-mail address and account number removed) but is it giving me error"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled". Please help. Thanks, Minh edited by computergeek541: personal information re...
I chaged my pland and on the same day was charged double, booth for my previous and for the new plam. How can I get a refund ?
Hi folks, We're back to kinda working for the data. Sometimes I turn on my phone and I have data - I can access the network egt to sites. Other times I can't access anything. I turn the airplane mode on and then off and sometimes I get data. Sometime...
Yes. My phone got cut at 2 am this morning. I changed my plan... then paid the balance of 8.40 which it told me to pay... it says now I have a zero balance but my account is still expired... but says I don't owe any money. I even tried to add more mo...
So I tried to log into my account with the email address I signed up with but it doesn’t recognize it. How do I access my account without it?
How can I port a number from TextNow and tranfer it to Public Mobile?
I can't login to my account I put time on my phone and it expires last month according to automated system then had service for 2 days and it's off again I can't afford 30 dollars for only 2 days of service. What do I do I need a person to speak to
How do I change my public Mobile service from an old cell phone to a new one?
Hi everyone! @CS_Agent My mom signed up for Public Mobile on July 25th. Everything was working great until yesterday. Yesterday morning, she wasn't able to send text or call and the following message was appearing. Screen shot in french and free tra...
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