Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have tried several times from 2 different devices to log into my account and my wife's account to check balance so doesn't go inactive. Every time I try to log onto my account webpage will not load. I can't log into my account or my wife's account....
I have texts telling me my plan was unable to be auto renewed with the Auto pay, which I see was an issue for a number of accounts. Now when I try to log into my account, all I get is a blank screen. Not even an option to actually input my log in i...
Hey, just trying to login to my account today, and I see that the My Account link leads to a blank page using Chrome, Firefox, another computer and my phone.Is anybody else encountering this issue?
Back in mid-January, I joined Public Mobile after many years as a PC Mobile customer. It wasn't the smoothest transition and at the time, a bit despondent, I posted a message with the headline "Can someone give me a reason for optimism?"Many communit...
Hi I’m account was xxxxxxxxxxx requested a change of email to xxxxxxxxxx. Now I’m not able to login in check usage. It indicated password wrong please advise edited by computergeek541: e-mail address removed
Hi, i want to transfer my public mobile number to shaw. But the problem is my PM number is not working since 2 days now. Is there anyway I can transfer my PM NUMBER TO SHAW? Thanks
I would like to port a koodo prepaid number and I'm getting "Please enter a valid Canadian phone number." when I enter it in the Transfer a Number section.How should I do this?
Hello, Everything was working flawlessly for the past month, but recently every time I make a local call it says that " I Don't Have A Long Distance Add-On", even though I have a provincial-wide plan and the numbers I am calling are within the provin...
Hello, My account is still suspended despite I have autopay on. I have to "Reactivate" my account. I am concerned that this mistake is going to reoccur in the future.
Hello,I've been seeing increasingly competitive offers from other companies - particularly Zoomer. Is there any plan of Public Mobile making changes to keep customers? David
incoming calls are directed to old magic jack before ported to public also i can text within public mobile network but for example i cannot use authenticator to receive verification code for important tasks. meanwhile i use the outgoing calling witho...
frustrated and ****** off. Please correct this. Nothing wrong with my credit card. xxxxxx@xxx Edit by Dunkman: removed personal information. Split thread.
I am looking at upgrading becasue Google took away Hangouts calling so my 100 minutes a month on the $15 plan is insufficient. I have been unable to use Google Voice (not available in your country) so i'm considering upgrading to the $25 plan if they...
Wait what ? Did someone delete my post ? I posted something here hours ago and now it's gone. I even doubble checked when it posted and it posted correctly. What's going on.
I saw from another message that someone else had the same problem. My account deactivated from a missed payment even though I have autopay. According to the other message, there was an autopay system failure yesterday. My question is do I have to man...
So I'm registered for Auto pay. Couldn't figure out why my data wasn't working. Finally got someone to call me, my service was suspended. It was registered to a CC that is ABSOLUTELY not declined. I came, paid the bill with the same CC, checked my se...
Hello,I switched my service from fido to public on April 2.Today all my incoming calls went to voice mail right away.could you tell me what the problem is here
