Community

Error 38 when trying to send sms text

Starting from today every time I try to text sms to translink 33333 for next bus schedule I get an error 38 code saying public mobile cannot send to that number. I have already restarted my phone and still getting the same error. I'm in Vancouver. An...

locked out my account

After entering the wrong password for a few times I am locked out of my self-serve account, where can I contact Public Mobile to get access again?

My phone is disconnected

My phone is disconnected

My account renewed this morning...

FYIShortly after midnight ET this morning, my loyalty reward on my self-serve overview page jumped up to $2 even my anniversary date is 10 days away.  On my next renewal, my plan will be another $1 cheaper. Easy reward for doing nothing.  Okay, just ...

Slow website??

Has anyone else been experiencing a sluggish Public Mobile Community website? I swear while pages are loading the site grinds to a halt and sometimes when I start typing the text does not appear almost till I stop typing. I know this to only be on th...

LTE service, New Reward.

Not sure if I'm putting this in the right place? I'm hoping that the higher uppers who own public mobile who look into ways of providing Rewards and gaining new customers would see this... An idea that I have for Rewards and also helping the company ...

Payment Option

This is not a question but a suggestion. Can the Visa and Mastercard logo be added in the payment option section. Two people have said to me that only paypal is shown. I think alot of signups are being lost here.

sim card not working

just switched to samsung6 and it is not recognizing my sim card. phone is unlocked and i have tried reinserting the card many times. The sim card is active as it still works in my old phone. Phone says public network is not available. Only other thin...

change plan

please change my plan with auto pay on line to 25$ my number xxxxxxxxxxxxxx  edited by computergeek541: phone number removed

SIM card not working

New user to Public Mobile.  My Iphone 6 is not picking up the SIM card that I just installed.  I'm a little confused as I had two previous providers.  So the phone should be unlocked.  The SIM card was bought about a year ago but just never installed...

Plan

How come my account has been deactivated but my bill has been paid?

Refer a friend

May refer a friend is not showing on my account

Account setup

Trying to set up self-serve account for my son but when the phone number was enterec, it came up as invalid number or account already exists. Well, the number is correct and we haven't yet set up an account. Now what? Thanks in advance!

error in sign up

My son signed up with Public Mobile yesterday. The clerk waiting on him forgot to put in my referral code. When he was asked about doing it he said he was unable to do it and that we had to contact "the higher-ups". Who do I contact to get this done?