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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can send texts and phone calls but can't receive them

Hi there,I just switched to Public Mobile from Rogers about 2 weeks ago. I just found out that I am not receiving text messages or phone calls since. I can make phone calls and my texts go through, I just can't receive anything How can I fix this? Is...

Resolved! How do I know my add on has been added to my plan?

I’m running out of data so I just purchased $15 for 1g, how do I know it’ll be added to the plan? I want to make sure it’s there and will be topped up...any help please

SIM Card is Updating .... ???

So this is the newest problem.Phone locked up with this screen message.You have to power off and on for it to leave. But it comes back after a bit. I've been having problems calling out. I would get the message, "You do not have Talk on this plan" b...

New Add on for long distance calls 15 dlr plan vs talk time add-on

Resolved! New Add on for long distance calls 15 dlr plan vs talk time add-on

I am on the 15 dlr plan and previously purchased 500 minutes talk time as an add-on should I exceed the 100 minute limit in any given month. When I saw the change in the long distance costs I purchased another add-on for 500 long distance minutes. ...

Register for autopay w/o credit

Not getting all texts to my number

Having problems with receiving text messages from all my iPhone friends. The messages are going to someone else. Do I need to change my #?

Resolved! Telus lady says my number transfer is done and the new service is activated but its not working

I can call certain numbers but not others and I cant get messages. I spoke to a telus lady and she said that the transfer is done and nothing is waiting to happen. A voice message comes up saying "UV 1 the number cannot be completed as dialed".

No Service

I just signed up for Public Mobile. Activated my SIM card and paid for the plan. My phone is still showing no service but has the proper data ibm

Resolved! Auto Pay

I want to be set up on auto pay. How do I do it?

New sim card without knowing account info

Resolved! New sim card without knowing account info

I’ve had my phone stolen and purchased and new sim card but I don’t have access to my account since I don’t have access to the email I used let alone know it anymore. I just want my old number back.

self serve portal

anyone else experiencing very slow connection while using the portal these few days?

Phone isn't accepting incoming calls

I have a phone with Public mobile that isn't accepting incoming calls. I can't seem to get this issue rectified. Anyone else deal with this?

Data says used up but I only used 300Mb according to my phone

I have the $25 dollar plan which gives me 500Mb plus 500Mb for auto pay, and I got a message saying I used all my data but if I open my data usage on my phone I've only used 300Mb in the last 30 days. Why is this happening?

Resolved! Receiving Simcard

Hi. I bought a simcard on Feburary 5th but I have not received it what should I do I need that simcard since Im newcomer please help me

Resolved! Reset username and password my account

The guy who set up my phone messed a few things up and I can't log into my account, how might I fix this

Resolved! minutes addons not showing up in my account

been with public 3 months with a 500 min addon .account should show 1500 mins minus the 8 mins i have used my phone since i started the account in my addon. yes i see that the used time comes off the addon first.

New phone to replace old one for existing customer

I need to know how to replace my old phone on my existing Public Mobile account, while keeping my same phone number. Please HELP!!!

Resolved! Creating An Account

The email address and phone number I used to open my account are not recognized when I try to sign in to my account or when I try the forgot password option. How do I get into my account?

Wifi doesn’t work!

Resolved! Cell data stopped working on one iPhone

Hi folks, both kids on Public Mobile and zero issues until about a week ago. One iPhone 5s has stopped working with cell data. Barely used any of the 500mb + 500 mb bonus plan. Daughter really only uses phone to message mom from school bus and tha...

Referrals

If I bring additional phones over to Public Mobile can I use my own referral code to gain rewards

Payment voucher not used properly

Hi I made a payment by 20$voucher to renew my plan with the remaining balance I had and it was used wrong and updated an add on which I didn’t want along with not renewing my 25 monthly payments how do I fix this without paying more

Resolved! Change Sim card

Just bought a new phone and it is using nanoSim. my old sim card is microSim. So I just order a new Sim from public mobile and change sim in Self Serve?

Struggling to activate another SIM Card

Resolved! Struggling to activate another SIM Card

Hello,I am trying to activate a second line.I am already a customer and bought the new SIM card for my wife using my account meaning my name, address that is the same, email..... but the system keeps telling me this email already exists. What should ...

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