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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sim card headache

I bought a new phone. The sim card insert was different so I purchased a new one. My problem is even though I already have my account it wants me to create a new account to put a new SIM card... can anyone help with this

Payment Voucher Rejected

Hi.I purchased a top-up voucher from the local pharmacy two days ago and keep trying to top up my account using the voucher number but keep getting an error message saying that the voucher isn't being accepted (I forget the exact phrase - can get it ...

Unable to make calls

Hi,I am unable to receive or make calls.My account has no outstanding. The message said there is no network available.What is wrong?

Resolved! Refer-a-friend

where can I find my referral code?

Get a free 1GB data bonus for 6 months email

Hello,I am hoping to have someone help me out here. I just got an email from public "Get a free 1GB data bonus for 6 months" saying I have to activate between the 23rd and 25th of June to get this promo..I just joined Public last night, the 22nd, ju...

Resolved! Cannot Access Self Serve Sign In or Ticket Service

Hello I just activated a sim card with public mobile and the charge for my bill shows up on my visa. Unfortunately I cannot access my self serve account even though I set it up during activation. I also created a community account to contact a modera...

Resolved! Preferred Browser that works on this site?

When I first signed up to PM I found I had real problems using Firefox under Win 10 Home to access both the self-serve login and the community pages. Typically freezing and appearing to be unable to cope with memory demand. I got around this by usin...

Resolved! Upgrade plan

Need to upgrade my plan from $25/month to $40/month

Payment

Hii i just paid my bill and my services are still not working

Email offer for extra 1GB for 6 months

Resolved! Email offer for extra 1GB for 6 months

Is this offer only for new activations, or current customers as well?

Resolved! Is there a community email or sms notice arrangement of new or time-limited deals?

In my community browsing, I've seen many are interested in getting good deals. Is there a some sort of email or sms system/network that will advise us when there are deals/specials being offered? Or do we need to frequently log in to check things o...

Resolved! Rewards

What is the fastest way to earn money off each month

i need helping logging into my account

i am not able to log into my self serve account

text messages

I do not receive all texts, seem to miss quite a few or I receive them days?

No incoming/outgoing calls

Hello, I was not able to find anything related to this issue so I am reaching out for help. My son has an iPhone 7. He is able to make and receive calls at his mother's house but not at my house. He is able to text and use data but not call. His acco...

Resolved! Something broke?

I just changed my credit card and the tried to reactivate my account. It gave an error and subsequent attempt gave following:Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Lo...

loyalty rewards

I am the customer of public mobile for last 4 years but I never get the benefit of this loyalty rewards benefit. how can I get this benefit?

New activation failed, now SIM invalid/escalating issues to moderators

Hello. Last night I attempted activating a new SIM online. I went through the new activation process, put in my new SIM, filled out all necessary information, picked my $25plan, chose a phone number, and finally entered my $40 voucher as payment. It ...

I can not change my phone

Hello I try to charge my public mobile number but it’s saying Sorry we can’t complete this service

Question About Switching Over (Niagara Falls)

Hi, I recently bought a home about 10 minutes from the falls and therefor i'm pretty close to the U.S border. I'm currently with Freedom which have absolutely no cell service here, and I've seen how good the pricing on the plans are on here. My quest...

Calls Drop After ~30 Seconds of Ringback

When I'm calling out, if the call is not answered within ~30 seconds the call drops. I've been able to replicate this trouble using my Wife's Koodo phone. The only difference with Koodo is that she gets a recording "6UT1 this number cannot be complet...

Old $15 PLAN

So I realize last week that I had the old $15 plan in my account and immediately switch to the new one. I have also noticed that my data have lasted a lot longer since I switched. The changes on data usage was very noticeable. It felt like the old $1...

Resolved! SIM Replacement

I've been using Public Mobile for years but recently calls have been dropping. A tech friend suggested that older SIM cards can run into this problem. He checked it out and feels it is most likely a SIM problem.Could I get a replacement to update the...

Resolved! International text messages

I'm new to cell phones and their uses. How do I send international texts? Anything special? And is there a way of knowing whether they went through to the recipient?Thanks

COMMUNITY SERVICE and TERMS (you may not use!!!)

Does Walmart have instant Top-up ?

I totally forgot about instant top-up's. They seem pretty cool and Its way better than using a voucher. I have a friend that is coming to PM and he prefers to pay in store. It would be easier for him to use instant top-up's but i have no clue what st...

I need to pay my bill ,,I have new bank card

Data

I have always trouble with my data

Resolved! Can't access Data

Hi,New PM customer. I am on a prepaid plan which has a 250 mb data included.I am using an unlocked Asus Zenfone Max Plus android phone with a second sim card which I use in the USA and I have no issue using data on this sim.I have followed the instr...

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