Hey, @holden2021 !
When you sign up for and activate a Public Mobile account with a brand new SIM card, if you follow the steps on the account creation page, once you finish, you will be directed to a page where you can choose a New Phone Number or you can port-in an existing Phone Number you currently have from another provider.
Here is a link with some instructions on how to choose your phone number OR port-in an existing phone number from your previous provider: https://www.publicmobile.ca/en/ab/get-help/articles/choose-your-phone-number
You may have to contact the Moderator Team if you are looking to port-in your old number, especially if it is a pre-paid number & from Koodo. If you need to contact the Moderator Team you can ask for "Moderator Team" into the Virtual Assistant chatbot in the link following: https://publicmobile.ca/en/ab/chatbot
Just as a heads up, you may want to keep handy the following information of the account of your old provider and also make sure that your account with your old provider is still active at the time of your port-in.
- Phone Number
1 of the following:
Account Number (Of your old provider), PIN, or the IMEI of the device/ESN
As well as some of the following:
- Your Public Mobile Phone Number
- Last payment you made on your account & its date
- Email associated with your Public Mobile Account
- Public Mobile Account Number
- Last 4 digits of your credit card used to make payment
- Last add-on you purchased & its date
I have attached some screenshots of what Page 1 of the Account Activation process looks like if you need further clarification for familiarity. Please see them below.
Hope this helps! 🙂
Cheers
