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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22036 Views
  • 181 replies
  • 24 Bravos

Resolved! Length of Number Porting?

How long does it usually take to port a number and cancel your old/ pre-exisiting phone plan?

disneybear15 by Good Citizen / Bon Citoyen
  • 890 Views
  • 8 replies
  • 1 Bravos

Resolved! Local phone number

Hi, just wondering if it's possible to get a different phone number that's not listed when you activate?  The 2 different phone exchanges around here are long distance from where I live so every time I call my daughter it will cost me long distance o...

GR by Mayor / Maire
  • 1432 Views
  • 9 replies
  • 0 Bravos

Resolved! How does this work?

So I'm new to public mobile and am kind of confused how the rewards program works for this specfic "Community" thing.  Is there a set amount for teh humber ofr meaningful questions you ask or answer? Are more point rewarded based on how helpful you a...

disneybear15 by Good Citizen / Bon Citoyen
  • 912 Views
  • 6 replies
  • 1 Bravos

New Phone IMEI issue, SIM works in old phone

I bought a new phone on friday at a replutable Best buy in oakville ontario canada. The apple I phone xr My public mobile sim worked great and i love my plan on my old Iphone4sstill works great for such an old tiny phone. Sim was great, service was g...

lopro by Great Neighbour / Super Voisin
  • 1563 Views
  • 14 replies
  • 0 Bravos

Long Distance Usage

 It is claiming that I used 139 of my 400 minute long distance add-on, and I haven't used any minutes at all. Please correct this error.

cliffgun1 by Good Citizen / Bon Citoyen
  • 872 Views
  • 14 replies
  • 0 Bravos

Unable to complete payment when registering

Hey! I've tried to sign up for a few times and when I get to the payment page the credit card information doesn't go through. Have tried using a few different cards and no luck. This happen to anyone else? Thanks!

kmolivei by Great Neighbour / Super Voisin
  • 507 Views
  • 5 replies
  • 0 Bravos

Data & SMS Not working for 2 days

Having a problem with data & sms. I have sent a message to MOD, and just waiting for response. Things I have done:- Reset Cellular Network Settings- Hard Reboot- Hard Reboot while pulling SIM card- My accounts is "active", so nothing is wrong there- ...

rjandj by Good Citizen / Bon Citoyen
  • 892 Views
  • 16 replies
  • 0 Bravos

New Activation issues

Good morning,New customer to Public Mobile. I set up an account yesterday around 4pm. I got to the payment section and submitted the information. It returned to an error message. The following attempt it stated my SIM was invalid. I read a few posts ...

Maria04 by Great Neighbour / Super Voisin
  • 459 Views
  • 2 replies
  • 0 Bravos

Can't Receive Calls?

I currently have an issue where my phone can make calls, send texts, but cannot recieve calls. I have also already recieved a text on my phone that says that my phone has been ported but still my phone still cannot recieve calls. Phone is a Samsung G...

Rhythilin by Great Neighbour / Super Voisin
  • 1042 Views
  • 8 replies
  • 0 Bravos

Resolved! 15 dollar plan

if using auto pay I understand you get 250 mb included,do you need data on to use the texting with picture messaging if so does it use any of the 250 mb?

RossN by Mayor / Maire
  • 667 Views
  • 8 replies
  • 0 Bravos

Resolved! Porting/ transferring number

I just signed up yesterday and everything is working great!When I signed up I tried to transfer my existing Bell number and it wouldn't transfer.This is an active pay as you go account number.I have since logged into my account and tried again to tra...

Smuxy by Great Neighbour / Super Voisin
  • 794 Views
  • 5 replies
  • 0 Bravos

@moderator team Sim Activation invalid

Bought 2 sim chips from WOW  1 activated fine, the 2nd one says invalid sim when i try to activate on the website

AGS by Great Neighbour / Super Voisin
  • 365 Views
  • 4 replies
  • 0 Bravos

Resolved! Adding Data to 500 MB + 500 MB AutoPay bonus at 3G speed for $25 Plan

Hi Community, So... I've used up my data..... I'm looking for options. If I add a data increment, does it get autobilled in the next billing cycle? Any recommendations on the best data plan to get? Seeing that I used up 1 Gig in about 2/3 of my billi...

lfaber by Great Citizen / Super Citoyen
  • 925 Views
  • 5 replies
  • 0 Bravos

Activation - Still waiting 3 days later

Hello,I registered my SIM and plan on April 4th, after verifiying my phone would work (CAT S40) on Public Mobile. I am still waiting to be able to use it.. I have even tried the SIM in another phone just to make certain. Phone still shows no service,...

NorthernOwen by Great Neighbour / Super Voisin
  • 518 Views
  • 5 replies
  • 0 Bravos

Public mobile post paid service suspended

Hello, I had public mobile service until january and it got suspended. I was travelling and did'nt get any messages until I landed back. I got a message in march from public mobile to switch to koodo as offers, which is expired too. I would like to r...

irfankhan18 by Great Neighbour / Super Voisin
  • 463 Views
  • 4 replies
  • 0 Bravos

Resolved! PUK

I need help to get my PUK code my SIM is locked by accident but can I get the PUK code please 

Fathiya by Great Neighbour / Super Voisin
  • 2125 Views
  • 6 replies
  • 0 Bravos

Iphone SE not connecting to data (3G) with the $25 plan

I recently joined Public Mobile with the $25 promotion plan on my Iphone SE. However, I cannot get my data to work. I tried searching for answers online, most solution points towards manually inputting APN in to the phone with MMSC info. I do not see...

nancypengtw by Great Neighbour / Super Voisin
  • 789 Views
  • 5 replies
  • 0 Bravos

Resolved! payment showing but...

It shows I paid for service on autopay a week ago when I signed up.  But all it shows is that I have $2 in my account.

pwwbear by Good Citizen / Bon Citoyen
  • 575 Views
  • 5 replies
  • 0 Bravos

Resolved! sim card activation

I bought a new sim card for my phone, and selected change sim card.  I submitted the number from the new card, but now my phone says enter PIN to unlock sim.  Where do I find the PIN?

unicorn1956 by Great Neighbour / Super Voisin
  • 705 Views
  • 5 replies
  • 0 Bravos

Resolved! Please have pity on me I am OLD!

I have a LG K9 phone. For the love of God someone please tell me how to shut off the thing from constantly texting to 7723. I tried looking through the mountain of posts that are about this, but can't make heads or tails out of what I should do.

pwwbear by Good Citizen / Bon Citoyen
  • 1017 Views
  • 6 replies
  • 0 Bravos

Account Reactivation

I tried to reactivate phone before 90-day suspension period expired ... loaded funds into account and the phone still does not work.  What am I doing wrong?

ragtopshtang by Great Neighbour / Super Voisin
  • 642 Views
  • 7 replies
  • 0 Bravos

new phone

how do i get my new iphone 7 to work with my current sim

Marcia185 by Good Citizen / Bon Citoyen
  • 863 Views
  • 9 replies
  • 0 Bravos

Resolved! I can not connect to data

I can not connect to data. I have data turned on. I have turned data off and on restarted the phone. I have a plan with data and still have over a gb left. It worked earler this week. How can I get my data back?

fuji2 by Great Neighbour / Super Voisin
  • 1838 Views
  • 6 replies
  • 0 Bravos

Referral

Hello,I refer friends but did not get rewards. How can I get this? Thanks

rai131 by Great Neighbour / Super Voisin
  • 865 Views
  • 9 replies
  • 0 Bravos

cant send texts

after finally getting my phone problems fixed, I found that I canphone and recieve calls, recieve texts but cant send texts. I have set up access point names as required and have referred to the community comments regarding my problem. The suggestion...

bob2 by Great Neighbour / Super Voisin
  • 657 Views
  • 5 replies
  • 0 Bravos
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