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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Changed Plan

I am an existing custumer and I changed my plan 4 days ago but the new plan is not working. Why?

Hello? I already have apple ID but UNLOCKED now

I already have apple ID but unlocked nowHow can I solve it??

Rewards when changing plans mid-cycle?

A friend is almost out of data with ~5 days to go. I don't think there's a "renew early" option so I'm suggesting an immediate switch to a better plan, then schedule a return to original plan (still offered) effective on following billing date. Site ...

Do vouchers expire after purchase?

Do vouchers expire after purchase? Thank-you

Resolved! $5 rebate on $25 plan

I just got a SIM from a phone booth in the mall today Feb 01, 2020 and they didnt give me the $5 rebate. when i asked they told they cant and since my no was already ported by him, he said i do not have a choice. i am very upset about this. please le...

Opinion: Change carrier name in status bar on phone

I think Public Mobile should have the carrier name as "Public" instead of "Public Mobile" like what Lucky Mobile has done (putting "Lucky" instead of "Lucky Mobile" in the status bar), and so that it is also not "Public M..." on iOS devices.Who else ...

Resolved! PUK Code

MY sim is PUK locked. How do I get the code to unlokc it?

Resolved! Reactivate a SIM card

I have lost my phone including my SIM card. Can I activate a new card under my account online?

Resolved! Does anyone else’s data useage go up when they haven’t left wifi all day?

Resolved! Top up

I was wondering if my plan says it expires Feb 3rd and to top up by 12:59 pm that day do I need to top up the 2nd at that time or actually the 3 Rd at that time?Thank you in advance!!

Resolved! Using WIFI in Mexico

Hello all! I don't know much about these things so this might be a silly question. When on WIFI in Mexico, will I be able to send/receive texts and use the internet? Thanks!

Promo code not added at Account activation - Can add in self-serve Account?

Hi,So I activated a new PM Account a few days ago.At the time of activation the person did not mention there was an additional Promo going on for Lunar New Year (not the current save $5-$10/month for 8 months promo).Is it possible to add this additio...

Number hasn't been fully ported and it's been 8 hours

I ported my number from Freedom, but my Freedom account is still working and incoming calls are being sent to there. My PM SIM can be used for outgoing calls and it does show my number as the caller ID. I ported another number as well and that is wor...

December Rewards Error

Just an FYI my plan renewed today and the community rewards did not apply properly. First they said I had a $2 community reward then fixed it and changed it to $5 but when the plan renewed today only $2 applied to the account. Just an FYI that the De...

Phone number not working

I reinstated my account about two weeks ago and have just tried to call my number and

I can't make phone calls. Get a recording that says "... your plan does not include talk."

Last week I signed up with Puclic Mobile, porting my number from Rogers.I have a $50 per month plan, auto-pay with my credit card.plan includes: -- 8.5GB at 3G Speed- Unlimited International Text- Unlimited Talk to Canada and the USI can call my husb...

Resolved! PAYMENT AND LOG IN ISSUES

Hello,So I've been trying to update my plan for days now but it keeps telling me that my log in is incorrrect. It only gives me one chance before locking me out of trying more. I try to reset my password but everytime it tells me that the email adres...

Resolved! Mod PM me

Could a mod PM me please. I successfully ported my wifes phone number. But mine can now text and make calls but I cannot recieve them. It's been about 12 hours. Calls to me go straight to old voicemail. Thanks

Resolved! Signed up with PM today.

Hi Everyone, My name is Cute. I signed up a $40 plan with the lunar promo at wow mobile today.If I did undertand about the plan, I will get my credit $10 off plus $2 off rewards within 30 days after activation. Am I correct?

Resolved! How to activate sim card..?

how am I supposed to activate my sim card if i bought it online?.

When does AutoPay reward kick in?

I'm a new customer. Is it normal that the AutoPay reward is not shown under My Rewards and not credited in Available Funds? I set up three accounts and this is only happening with one of them.

Data Add-on navigation with my phone?

Question for Fellow Samsung owners purchasing Add-on's with Public Mobile! I am purchasing an add-on to use 1GB of data strictly in the USA for 3 days, however I am unclear if I have to enable airplane mode on my Samsung S8 or not?If not, what happen...

Resolved! How can I access my voice mail box on my own phone?

Holding 1 doesn't work for me at all. Is any other way to access my voice mail?

How can I make my voicemail unable

Guys please help! I have searched for about 1 hr to find a way to disable my voicemail, but none of them work for me as below. I just want to extend my phone ringing. I have found 3 ways so far but not for me. 1. Phone app > Tap on the Menu button...

Resolved! Transfer from Koodo

Looking for help getting my old Koodo number back.

Resolved! Error processing and now can start again with SIM

I was signing up for the first time with a new SIM. I choose new number because I have to go through the port from Koodo to public mobile. I had set up AutoPay with my credit cards and it spun a long time and then gave an error. When I try to start a...

Trouble porting my phone number

I need help porting my phone number from Bell to Public. The transfer option on self serve is not working. Thank you

Us Roaming unlimited Talk not showing

Hi I purchased unlimited us roaming talk 10 days it was $8. I don't see that option anymore, only seeing us roaming bundle talk n text $15I only need us roaming talk .. I'm in USA need this asap

Resolved! private statistics

Hello,How do I hide my private statistics from my public profile?Thanks in advance

Re: can't send picture messages

I am not able to send pictures via text message. I turned data on and then restarted my phone. I still cannot sent pics with a txt.I have an iPhone (i think). If I go into Cellular Data Options; Cellular Data Network i see three lines APN isp.mb.com...

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