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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 77179 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 77275 Views
  • 181 replies
  • 32 Bravos

Resolved! roaming USA

hello, will travel to US for 2 weeks, so I guess I should purchase add talk, text and data. that means my own data,internataion calls minutes will be useless in US? if I call /text canada, how that works?  thank  you

yackinlyn by • Model Citizen / Citoyen Modèle
  • 4825 Views
  • 30 replies
  • 0 Bravos

Resolved! Call Control / Call Director

Any chance of adding Call Control (a.k.a. Call Director) to my line?  I've been inundated with "spam" robo phone calls (all threatening) in the past day.  I know that Telus offers this for free to their Telus and Koodo customers, so it wouldn't likel...

Calgarymrs by • Great Neighbour / Super Voisin
  • 3377 Views
  • 7 replies
  • 1 Bravos

Resolved! 500 international bonus minutes

I have the 500 international bonus minutes, which I know is good for calling the USA. But, if I am in the USA, can I use this to call from the USA to Canada?

rsorensen by • Great Neighbour / Super Voisin
  • 2132 Views
  • 8 replies
  • 0 Bravos

Resolved! log In disable

hi moderator, my log in been disabled. and i paid the account yesterday. my email address is xxxxxxxxxx. what is going on  edited by computergeek541: e-mail address removed

jennifer0514 by • Great Neighbour / Super Voisin
  • 1210 Views
  • 4 replies
  • 0 Bravos

Resolved! Unlocking my account

I cannot remember the answer to the secret questionPlease help to unlock my account

shalik64 by • Great Neighbour / Super Voisin
  • 1260 Views
  • 4 replies
  • 0 Bravos

Refund

Hello, I need refund on my account as I have balance of $30. Please reverse the amount

raghav13 by • Great Neighbour / Super Voisin
  • 1231 Views
  • 5 replies
  • 0 Bravos

Phone number expiring

I am currently in the US using a US sim card for two months.  So my Canadian number is not being used.  I received a message saying my xxxxxxxxxxxx number is expiring in 5 days unless I use that number.  I don'[t have US calling and texting on my Can...

Bjmoore by • Great Neighbour / Super Voisin
  • 2424 Views
  • 11 replies
  • 0 Bravos

international long distance call

I have received the international long distance add on. Just tried making a call to the UK and was told the number has been blocked for security reasons. I'm calling a golf course! Any insight?  Thanks

jrstobie by • Great Neighbour / Super Voisin
  • 1646 Views
  • 6 replies
  • 0 Bravos

Resolved! No service Wasaga Beach, ON

Hi, is there a network outage? Live in Wasaga Beach, ON and powered both phones up this morning to find that they are not connecting to PM network in my area.

julian627 by • Great Neighbour / Super Voisin
  • 1725 Views
  • 6 replies
  • 0 Bravos

Resolved! Usage in Europe

Does anyone know how I can use my IPhone XR using Public Mobile in Europe?

Martina1 by • Great Neighbour / Super Voisin
  • 2187 Views
  • 10 replies
  • 0 Bravos

addons

I purchased the 10 day roaming addon for 15 dollars a couple of days ago.  When my number is called however all they get is voicemail.  My phone doesn't ring. I have tried turning on and off, cell data and roaming are on and it says AT&T on the scree...

paulburnett by • Great Neighbour / Super Voisin
  • 1122 Views
  • 5 replies
  • 0 Bravos

Resolved! how to send a international text to China, dial a phone No. in China?

I got a bonus of 500 mins int'l long-distance call, how to dial a local phone No. in Shanghai, China? how to send a text to Shanghai, China? since intl texts incoming and outcoming are all free. what is the dial/text format? do I have to input 01186 ...

chch518 by • Great Citizen / Super Citoyen
  • 6978 Views
  • 4 replies
  • 0 Bravos

Plans

is the $35 plan a good plan for the money ?  thanks

Rogan by • Good Citizen / Bon Citoyen
  • 1742 Views
  • 8 replies
  • 0 Bravos

Resolved! 500 Ld Bonus

I had tried several times to call USA using my 500 Ld minutes holydays bonus from PM but i always hear that i dont have any ld minutes.2G and 500 ld minutes where added to my account and i could see them but sad i cant used them.Any help?Thank you.

venigab by • Good Citizen / Bon Citoyen
  • 2153 Views
  • 4 replies
  • 1 Bravos

Resolved! 100% data reached - no internet

Hi, I have used up 100% of all the data yesterday, I got a text message telling me that, so now I don't have access to data/internet on my phone... but I topped off and paid my account a few days ago to make sure i don't lose the service if the data ...

Liza1984mtl by • Great Neighbour / Super Voisin
  • 1417 Views
  • 5 replies
  • 0 Bravos

Resolved! Promo code

I saw this on one of the websites and want to switch from chatr to this, please let me know if this is correct. Also:1. Will this work for the $35 plan thas has 2.5 gb?2. If I want to keep the same number as chatr, can I do that by myself? Or do I ha...

Bcphaseeb by • Good Citizen / Bon Citoyen
  • 4972 Views
  • 18 replies
  • 1 Bravos

Resolved! incoming vs outgoing usage calculation

I have the base plan which includes 100 'outgoing' talk minutes. I am careful about my usage and don't use the phone for extended 'outgoing' calls. This month (and in other past months) I have been in disagreement with the Public calculation of my mi...

Rick10 by • Good Citizen / Bon Citoyen
  • 9410 Views
  • 42 replies
  • 0 Bravos

Resolved! changing credit card

My credit card # was stolen online & now I have to add a new credit card..please help me on how to change from my old to my new card 

Debster119 by • Good Citizen / Bon Citoyen
  • 3093 Views
  • 13 replies
  • 0 Bravos

Resolved! Add On Long distance

Which countries can we call with the holiday long distance minutes? I tried calling the Caribbean but it does not work.

stupuss by • Great Neighbour / Super Voisin
  • 1814 Views
  • 5 replies
  • 0 Bravos

Resolved! How to switch payment

For the expired day coming, How I can switch my visas card to another Visa card?after I switched, is it going to affect my all rewards? Thanks 

Lehaha by • Model Citizen / Citoyen Modèle
  • 1987 Views
  • 7 replies
  • 0 Bravos
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