Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Please see photo, i made payment now my payment i made is 35 dollars and my plan is 25. I need cell service for work by tomorrow morning. What can be done here? Thank you
Hi, I bought a sim card yesterday morning and had my phone # transfer from the last provider I had but I still cant receive call today, when I try I ear that it goes directly to voicemail phone never rings. Thanks
Hi I just wanted to know if it s possible to pay an Add On with your balance (if you have enough) I have the 15$ and I may not use all the balance with calls or messages and as I do not have enough funds (7$) I wanted to know if it s possible that ot...
i can´t sign into my account, my mail is not recognized. i recently received my sim card for free in the airport, and now i m hopping to continue using the service, but i can´t do it.
Hello. I have a Nokia 5 and this model is not in the list "check compability". Please tell me if it will work with Public mobile. Thank you.
Paid my bill today 1pm pls reconnect my service re ********** EDITED By ShawnC13 removed phone number
Hello, I have a question regarding updating card info for autopay. I had used my debit mastercard previously, and it worked. I had to have it replaced today. It is still a debit mastercard and it is still connected to the same account number. However...
100 minutes incoming & outgoing Canada-wide minutes (Advantage: Public Mobile includes 100 minute outgoing and unlimited incoming)Unlimited Canada-wide & International texts (No Advantage)250 MB of data every month with Automatic Top-Up (Advantage: P...
My wife is currently in the US and has the unlimited talk, text +250MB data add on. She can receive my texts and phone me but can not send texts to anyone. She has a Samsung Galaxy A5. What are some possible solutions.
When I signed up for PM, the rep put in the wrong email address, can you correct this please so i can make a payment and manage my account?
Can’t use my phone after toppling up with payment voucher
My phone died a few weeks ago, I cancelled my AutoPay Plan but my current month charge appeared on my credit card statement a few day ago. Am I entitled to a refund?
I always get a text from public mobile before my payment is due so I don't forget as I don't have autopay yet but this time I never got a reminder text so I could pay my bill & I'm wondering why since it's always happened since the day I got my phone...
Not a question. It would be so much better if the due date was the same every month. Every 30 days makes it due when I don't have the money, at times. Frustrating
1 - I tried to register my number which I have never done. The database said its already registered although I have not used Public mobile service yet. I assume someone used my cell number in error at one time. This is the message I get: 2 - How doe...
Is there an outage in the Millbrook Ontario area?There's a tower at the top of the hill that provides service for the town.I usually get two bars, but I suddenly can't get service anywhere in town since about 10AM.I tried another phone, same thing.Th...
Hello, I have upgrade from the $25/month plan to the new $25/month plan with date but the data is not working or showing on my account?? Thank you
Locked Out of my accountand i cannot reset my password. Im on a trip doing all this with no data please help.
Hello Community, I have a 25$/ month unlimited plan, recently I received a text message saying that I have 10 minutes left of usage on phone calls. I am confused in the fact that I paid for unlimited talk text and 500mb. Why am I receiving this mess...
I Auto payed my account July 30th, but my data didn't renew. I pay every 90 days. Any ideas?
I have a budget of $200 and looking for a new phone. Are there any suggestions for a decent phone over 16GB storage
I activated my sim yesterday, then attempted to switch the new number to my existing phone number, which is with pc mobile. Unfortunately that seems to have been a mistake, as the port has failed and I am stuck in limbo with no cell phone service fr...
Yesterday I purchased a Public Mobile SIM from Walmart. I tried to activate it at home, and was unsuccessful, as it gave me messages of "Invalid SIM." On the advice of community members here, I went back today and was able to exchange the SIM for a n...
I recently transferred a number from Virgin my old provider. Activated my sim card yesterday but still I am unable to receive calls. Outgoing calls are fine. I have only signed up for talk no text. The phone Im using is a nokia 1020. I contacted Virg...
How do I find the SIM card pin #? I'm trying to activate my phone
As it was Telus initially said "no" to unlimited data for a few days when Rogers and Bell brought it out...Then they did finally cave and follow suit. Now all 3 have bumped up their unlimited data options to 512kbps overage, which is plenty to run Sp...
I started a 30 day $25/mo plan with 1Gb of data/mo., with autopay. On my first monthly payment day after startup, when I received the message saying my auto payment had gone through, I reset cellular data statistics to zero on my iPhone so I could ke...
Hi,There was a problem activating my SIM card.2 days ago,I entered my SIM card code, set my phone number and entered my voucher code.Namely, I went to page 5 'PAYMENT'. BUT, there was a problem going from page 5 'PAYMENT' to page 6 'SUMMARY'.And then...
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