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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! refer a friend and he applied code at the time of activation of SIM but $10 has not received

Hi, I have referred my friend to Public Mobile, and he used my referral code at the time of activation of sim card, but I didn't received any one time referral bonus as $10.ThanksGyanendra

Resolved! Emergency Alert (Amber etc) Not showing up

Hey PM family I have a question. Whenever there is a regional or countrywide alert (like an amber alert) I do not get the warning on my phone. But my mother's phone does (She has a Samsung s6 and I have an iPhone 7 plus and we are both with public m...

Resolved! Can we see past month's bill info?

I noticed i lost a lot of referral credits this month and wanted to look at last months to see if i really lost so many all at one time or slowly over the last few months. how can I see this info?

Resolved! Resetting a password but forgot all the answers

I want to reset my password, but I forgot/lost all the answers to my questions. Is there a work around? Thanks PM Community.

Solutions

Hello Community, @Luddite Anyone have any tips on providing and solutions and making it easier for others to locate? @Eliza5

Resolved! Re: I have a question to ask

I have the Easyfone A4 Prime. When I insert my public mobile SIM I am able to send and receive text messages and phone calls no problem but the data will not work. I have gone through the following thread but the solution there did not work for me:h...

Resolved! New Phone Compatable?

Hi, I'm wanting to buy a new phone. Ad says it's GSM only. Will that work on this network?Motorola G7 Power - Unlocked - 64 GB International Model (GSM Only)

how can i become a reseller.

Moved to Lounge; not a customer query

Resolved! Unable to reactivate my plan

I put my plan on suspend about two months ago and now I want to re-activate it.I understand I have 90 days to reactivate before the number get cancelled. The problem is when I go to re-activate it, it bring the payment page where I select the paymen...

Resolved! Bring back the "quote" option.

Without the quote option it is difficult at times to know what post is being commented.

Resolved! About my phone

Hi how do you no if my phone forward to another phone when I am on my phone I heard other phone pick up

Resolved! Plan change

Hello all, I have a question If I change the plan middle of the month from 40$ to 50$. I have to pay the difference 10$ or entire 50$. Please advice

Resolved! Retrieval of a sim reported lost

I found a Sim I previously misplaced and had reported lost.I need that line reactivated now as it is linked to my PayPal account and I can't find an option to restore the line (same number). Please what can I do?

Paid and still no service

I paid with visa debt and still have no service I also chaged my plan at the same time money has came off card so I dont no what to do

Resolved! Clarifications of Unlimited Talk Canada-wide needed

I purchased Unlimited Talk Canada-wide plan in Toronto (my # starting with 647), and I am planning to move to Calgary, so1. If I want to keep my current # 647, and my Calgary friend (her # starting with 403) calls me once I am in Calgary, will she be...

Resolved! Promotion plan

If there's a promotion plan, do we receive email from Public Mobile? Cause I can refer more friends to join.

Resolved! Can Data be Timed?

Hello, I was wondering if I can turn off data daily from 10:30 pm to 8:00 am? I do not want my child to be on the Internet during that time. Thank you, Angela

Resolved! Invalid SIM for New Activation

Hi all,I set my daughter up with a Public Mobile account last year but we had some issues so I needed to purchase a second SIM card before getting everything up and running. My phone's contract is done so looking to port my number over to PM but I'm...

Resolved! can we still ask a moderator during covid 19?

I don't see the questionmark anymore for asking a moderator a question. I have an account for our son i can't get into and need to either cancel it or get access to it.

Resolved! Both my vouchers WON'T WORK and I just tried to send in a ticket and IT WON'T LET ME

FINAL EDIT: My phone service is finally working again! Many thank yous to the mods who helped me out, and many thank yous as well to all these users who not only directed me to the mods, but pitched in with either helpful advice or kind words/acknowl...

Resolved! Charges

Need to speak to someone regarding charges on my credit card.

Resolved! I switched plans - but didnt recieve any community reward from past 3 months

I switched my plan from the old 3 month to a monthly. I dont usually usually get that much, but I received $0 this time for the 3 month period. I got the reward for my time at PM, and the autopay but never received and community reward. Has the rewa...

Resolved! Voice Mail not working

I have ported over my phone number from Chatr. My number shows on my phone now. I can call out on my phone via Public Mobile but if anyone calls me they get immediately forwarded to Chatr Voice mail and I cannot access their messages. How do I get m...

Resolved! Unlock iPhone 7 Plus

Hello, I recently bought a new phone and decided to sell my old phone (iPhone 7 plus). How do I unlock the phone that I sold? The person I sold the phone to can't use it until it is unlocked. Thank you.

Resolved! Payment Frequency

Hi is it possible to group the debit order. Ie if the plan is 25 dollars pm. Can you pay for may and june in one debit order of 50 dollars?

Resolved! 30 Promotion

Hi I submitted my email for the 30 days for $0 may 5-7 and then activated my SIM card however my credit card has been charged and there doesn’t seem to be a credit. Has the promotion been overlooked?

How can I check my 2 public mobile minutes? If I didn't put them on yet

More Robocalls?

I just transitioned from Bell mobility after being there for 8 years. I used to get spam calls once every week or so. I've been on Public nw for less than a week, and I'm getting several per day. I don't know how much control the provider has over in...

no data

I have having problem with my datano internet connection, phone call works finehappened a week ago as well?? service came back laterit is happening againwhat is going on?