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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Paying and suspension

Please help me reactivate my service!! I need my phone now!! I made a payment yesterday.why is my service suspended?

Resolved! Not connecting

I have just purchased a new phone and signed up for Public Mobile. It has been a couple of hours but the phone has not yet connected to get any service other than internet. I used a sim card I bought maybe two months ago, when I was first going t...

Resolved! family shocked to receive sex sollicitation email on Christmas Day

Our family was shocked to receive a sex message from Public Mobile Community on Christmas Day! Our underage children sometimes use our phones and computer. We are questioning if we want to remain members of Public Mobile that allows sex preditors to ...

Resolved! i forgot my public mobile account password and security question. i am unable to open my account. i

i forgot my public mobile account password and security question.i am unable to open my account. i need to make payments but i am unable to open my account. please help me. its very urgent.

Issues with services

I'm experiencing issues with connecting to the internet and also to the 3G network. No phone and data service! Is anyone else experiencing the same issues? My wife is also with public mobile and experiencing very slow speed for internet for the past ...

Pay

Stop auto pay

My phone is suspended

My phone is suspended. I can’t make a payment

ported 1 no issue , port 2 issue

it's a clients home address with all the required info and account number inputed in your form, which was not accepted, as easily as my first port. there is no ? box too input the account #, will need moderator too email me I tried many alternativ...

Resolved! (on top of the refugular perks)

Starting November 25th, 2019 for a limited time, you get a $20 credit (on top of the regular Referral perks) when you refer a friend to Public Mobile and they activate ..... almost sounds as if it's a 30$bonus . obviously it's not its only 20 but th...

How come shows 0.002MB data usage?

Today I checked my usage history,I found some day my data usage has 0.002 MB or 0.004MB shows on usage history ,but actually I already turn off data,how come happened the 0.002MB data usage?Anyone knows how to avoid this 0.002 MB data usage?

Roaming data not working

Purchased add-on phone+text and 1GB of data. $35..Data not working in Hawaii Honolulu. Tried reboot still not working. My account says roaming data is active. 0 bytes used

Resolved! Iphone lost/stolen - outgoing calls logged all to VM #, why? what this mean?

My iphone went missing Dec 24, came here to deactivate and saw 7 or 8 outgoing calls placed after i lost it. Every one is to the same number -called it and it was voicemail. What this mean? It makes no sense - if someone got into my phone I doubt t...

Resolved! No Service tonight at home where I always have service

Hi everyone, My service started acting quite funny tonight after just getting back from Christmas holidays. Typically I have fantastic service at home, but I noticed earlier this evening I only had 1 bar. Now, I have No Service and it's been this way...

Resolved! Not able to send text to some numbers

I have been able to text all my contacts with issues up until today. This afternoon I texted one friend and it didn't go through at the same time I responded to another text and it went right through. OnceI noticed the other text did not go through ...

Not receiving international texts

Hi everyone, The account is over a month old and has never been able to receive internation texts. It is a brand new phone number that has only ever been with Public mobile. The account receives local texts without issue and has internet access This ...

Resolved! Going over calling minutes in plan

What happens if I go over the calling minutes included in my plan? Will it warn me? Can I pay $5 to add 500mins canada wide calling? Thanks for the help!

Hi, how do we change phone default pin to private pin?

Resolved! Unable to Log Into Account

I have been trying to login to my account all evening. The emails to change the password are so delayed that by the time I get the email, it says that the request has expired. The site also denied me access a few times. I am a new user. Help would be...

Resolved! Unwanted 30-day plan

My plan is showing a charge for a 30-day plan beyond my regular plan and I don't want it. I clicked on an add-on for 400 international minutes a few days ago, which is not showing, but this $15 charge for a 30 day plan is there. What can I do to get ...

Need data usage while visiting USA

Resolved! Invalid sim card number

I have a brand new sim card purchased from Walmart and after filling out the registration page, it tells me I have an invalid sim card number. I have triple checked the card number and there is only one 19 digit number on the sim card. Yes I have ent...

Resolved! phone number change

is there a cost to changing your phone number?

Plan suspended

I have enough funds in ormy balance, but my account has been suspended. Why? Now I could not reactive my plan, even if I made a payment to my account. Does anyone know what is going on? Thank you.

Coverage in Vancouver

Hey All, I'm new to Public Mobile, but have been a part of the TELUS branded community for a while. I've been wondering where I can give "feedback" (I.e. complain) about cell phone coverage in my neighborhood. I live in a populated urban area of Vanc...

Creating self-serve account without access to cell phone

My mother is in a nursing home. I got her a flip phone in 2018, under my name, and have automatic payment from my credit card. Now I need to update the credit card information. For that I think that I need to create a self-serve account in Public Mob...

Will the referral credit be assigned to me if my account is suspended.

My friend would like to sign up with public mobile and allocate the referral to me. My account is currently suspended as I am out of the country. I plan on reinstatiing my account just before my 90 days (around 85 day mark). Will the referral credit ...

Resolved! Can't register for online account

Hello, New to Public, I'm trying to create an online website account which I assume is what I need to order a SIM card but it is not accepting my phone number. I am entering my 10 digit phone number with no spaces and dashes, I get an error "The pho...

I have this issue since 2 months and support did not help

I paid 15$ for 100 min When i try to make call I can't make call When i try to make call, it redirect me to an audio message saying: i can't make calli mean local area number in Montréal, i mean number i always used to call, i mean calling friends I ...

Plans

I changed my plan to the $50 plan and I clicked it twice by accident and it charged me twice so I'm wondering if I can get a refund on one of them cuz now it's $100 on my acc when I jus wanted to change my plan

APN settings for Easyfone Prime A1

I bought this phone for my mom and it is working well for calls, receiving texts, and even browsing the internet. However, it can't send a text or receive any MMS. I've tried to set up the APN on the phone, but it appears to be its own OS and doesn't...

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