Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there!My account was charged full monthly fee but it didn't minus rewards. How it happened? It worked well before.
My number is 7******78. I have made no outgoing calls but it I cannot make or recieve calls. I did recieve a long distance call from for 43 minutes but I was told I would not be charged for incoming calls. Do incoming calls ger charged against my 5...
can you buy extra minutes
Hello, I've been locked out of my self serve account. Can you please assist? Thanks
I just bought an international add on. But when I try to call UK it says Talk is not included in my plan
I have $25 plan. I have credits for auto pay $2, referral $1, royalty $1. I paid $21 every 30 days till last month. I just fond today I am charged $25 from my credit card. I don't know why I was not given my $4 credits this month. I don't know how to...
Hello, How can I get some help about not receiving my SIM card, thath I payed money for?It was suposedly shipped on October 28. Today is November 13. I live in Burlington, ON. On the side note, the virtual assistant is useless, the community login do...
Lost phone. Suspended it. How can I replace it?
Now that Walmart doesn't outright sell SIM cards anymore (unless you have their Kiosk set up your account etc), I thought I'd order a SIM card for my daughter-in-law on the Public Mobile website, around October 17, 2019. She got a confirmation e-m...
Hi! Yesterday I purchased US roaming by accident when I was trying to get long distance calling. Today my account appears to be suspended due to not having enough funds which its weird because I have autopay set up. How can I fix the add on added by...
Hi this recently happened to a friend of mine about 2 months ago now it is happening to me. Trying to resolve it did everything the bots said restart sim out etc apn so o. So forth still unable to fix.Tried to submit a ticketAlot of hoops to jump thr...
HelloI switched to PM yesterday, and they gave me a temporary phone number. They told me PM would change it back to my old number in a few minutes, but it's been 24 hours with no change yet. Has anyone had this experience before? Can you give me tips...
Help! My account has been suspended and I can't use my phone! I tried to pay but my credit card changed and my new card is different than my pre-registered card. I tried to update my credit card info but it's not letting me! It said to contact my car...
I have 50 call minutes per month. Are those minutes just for me calling someone or do they include the minutes someone calls me?
Hi, I am locked out of my account because I couldn't get my security question right to reset my password for my general PM account. It told me to "Please contact Public Mobile for help." Since PM doesn't have a phone number or email, I don't know how...
Why isn't the community setting built in? Why did I needed to create a user name and filled out the new user to create an account ... I feel like I could of used the services months ago. Felt like I was signing up for something completely different.
How do I open a support ticket in regards to my bill?
Good evening,Anyone knows normally when there will be Black Friday promo for new customers? My friend wants to switch to PM ASAP as her prepaid card is almost used up but if no promo coming shortly, she has to continue with her prepaid...
I'm currently set up for autopay but I don't have a $2 credit showing ... just wonder why?
Hi, I am setting up a phone for my brother-in-law. It is an older Samsung S3. The data won't work. When I go into APN settings, I see two already there, even though I did a factory reset and a cache clear on the phone. One is TELUS SP and the other i...
Could a moderator help me reactivate a line?My PM number cannot be ported to my new carrier because my line with PM is not active. Once PM activates the line, I can ask my new carrier to port it. Please help.
I can't connect to my selfserve account. When I click on forgot your password, I get this message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled I don't know my password and can't reset it because of that.I tried to reset the password on differe...
Hello, I remember I add an additional Canada Talk ($5) on my plan. And it just went to my fund. I was also charge 5 bucks for it but I can't use it to call. Please help me.
I am not able to teceive calls from unsaved no. I am receiving calls from my saved contact nos. But when any other person calls me up. He/she receives a busy tone always
Hi,I want to log in into my account but forgot my username and password. How to i reset it and log in to my account to reset my expired credit card. Thank you,
Is Old Service Provider Equipment Serial Number same as IMEI? My iPhone SN contains letters but the field on the Public Mobile activation screen that asks for SN does not allow for letters. Also, the explanation for that field does not mention IMEI s...
Hello, Is it still possible to request an invoice from PM ? I used to do this in the past.I tried to request one at http://publicmobile.ca/get-help and got an automated response that there are no invoices available at PM. Thanks !
My plan is a talk and text 50 minutes and 50 texts. The wording is a little misleading on the phone plan description perhaps, because it says: '50 minutes of Canada-wide Talk'Except I'm pretty sure this is not Canada-wide, as '200 minutes US AND Cana...
How can I get the SIM network PUK
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