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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Feedback for PM re: porting a number

Hi PM people,It would be helpful in the instructions for porting a phone number if you specified when you're asking for information on the old and new phone number, e.g. number, account number, etc. Thx, Kylie

Resolved! Store submitted request without applying referral

Hello, I went with a friend to a store today to buy a SIM card and refer him but the salesman submitted application before applying my referral. Is there an option to benefit from the lost rewards?

How to get referral code. Site won’t open.

Account issues

I'm trying to gain access to my account but the thing is I can't get into my old email so I'm locked out of my selfservice account but I wanna change my email

I noticed that the Self-Serve portal is having issues

When I click the My Account, the page is blank. Is there something wrong? This is on PC Just curious

Credit on account but credit card still charged

I've accumulated $23 in credit on my account through various means and $15 was deducted this month for my plan, however, whilst my account credit went down to $8, my credit card was also charged $13 (which is my $15 plan minus $2 for autopay). Why ha...

Resolved! New, no Wireless Internet?

I'm not sure what I am doing wrong, if its me, but can someone let me know how long it should take to have internet service on the phone? Account is topped up, and the phone is active...

Resolved! New activation promotions

Hello, I'm brand new to public mobile. Activated at the beginning of December and I see all of these activation promotions in the community. How come I didn't receive any of these promos?

number change successful but both number says not in service

Hi everyone! Hope someone here can help me with this issue. I changed my public mobile number to a new number. Was able to do that with SelfServe. The page showed successful message. Now I don't know how long it is required to complete the number cha...

Resolved! Referred a Friend - Received Text from PM that I had lost the referral - Friend says account is ....

Hi there!! I Referred a Friend and she showed as $1 reward on my account. Yesterday I Received Text from PM that I had lost the referral and it was my friend as per the phone number that is no longer on my account as a referral. I just contracted my...

Confused about payment date and reset date

I received a txt from PM saying that my payment is due Dec 22. I do have auto pay but it is nice to have the reminder. However, I'm a bit confused as to when my data will be reset. On my self serve overview page it says payment due Dec 22 by 11:59 pm...

Resolved! Cannot submit a ticket

Hi, I'm having issues with transferring my number to public mobile. When I try to submit a ticket with all the details, the "Submit ticket" button does not become active even though all the fields in the "Verify your identity" form are filled correct...

Resolved! refer a friend

i just active my sim card but i forgot to put my friend number for refer

Pixel 2xl repair

Hey community, Does anyone know what the price is to get a pixel 2xl screen repaired?

Resolved! Add on not working

My new Us roaming talk and text 15 dollar add on isnt working. It got charged to my account but doesn't show up on my plan's add-ons. What do I do??

Resolved! Add ons

Just purchased an add on but do not see it in my account. How long till it’s activated?

Resolved! Plan change

I was pretty sure I switched my plan to the limited special for the USA canda data roaming plan back in October and it never switched overwho would I contact to see what happened??

Resolved! Registration with Scotiabank Visa Momentum

My Public Mobile monthly payments are automatically charged to my credit card. For any reoccuring bills, the credit card calculates cash back reward, however PM is not registered service provider with the Scotiabank visa momentum card. How do we get ...

No Roaming in Europe - Can I do call forward to a French number ?

Hi,I'm currently in France for a few weeks.Apparently PM doesn't offer Europe roaming wich is troublesome because I need to access my bank account, for which I need 2 steps verification, which - guess what- use my canadian phone #.So since there is n...

Pre-activated SIMs

@Tiana_V Why not have retailers sell pre-activated SIMs? Perhaps just the $25 & $40 plans as an initial trial. Advantages:a) Customers could try the SIM in store to confirm service b) Customers would know they must (learn to) create a self-serve acco...

Resolved! Holiday Gift Details

The recent holiday gift from public includes 1GB data, and 400 min international minutes (including canada and us). If we travel to the US and call numbers from both Canada and America, does the 400min free add on still work??? Same for the 1gb data?...

Resolved! Autopay reward: Do not use lost/stolen trick*** Issue now resolved (for all rewards) Edit: its back!

Edit: This issue has returned as of 11/27/20. I have asked pm to look into why it has returned and why the moderators have reverted to adding rewards manually only if they choose to do so...YMMV! This is a warning to all the doubters and all the help...

Resolved! flash sale question

what happens when I downgrade plan,15/mfrom the bonus offer 25/m

Resolved! Light Phone II Not Receiving Incoming Texts

Hello all,Was wondering if anyone else has a Light Phone II in Canada, specifically BC. I'm not receiving text messages, but I can call and send messages on my phone. Any help would be awesome. Thanks!

Resolved! Making a payment

Is it possible to have autopay withdraw from a chequing account? if not where can payment vouchers be purchased in Grande Prairie, Alberta.

Resolved! Problem transfering from PM to Videotron

As the title says I'm having problem porting my number to Videotron. I can make outcall but any incall goes straight to PM Voicemail. Any ideas? Thank you.

Resolved! How does it work?

So, just to confirm, add-ons are carried over to the next month until completly used up but in-plan minutes and data disapear and renew every 30 days. Or are they carried over as well?If someone could clarify things that would be great.Thanks,Daniel

Issue with the reward

Hi I was given a 10$ credit with the promotion code due to my SIM card was delayed in shipping to my home. But I tried the promotion code, the system told me it's an invalid code. Is there any limit or timeline to deem the reward?

Resolved! Says account is suspended

I just activated on December 5, but when I went to register my account today it said my account was suspended and to make a payment. So I loaded ANOTHER $40 it still says my account is suspended andYour plan expired on Dec 5, 2019.Top up before Mar 4...

texting image problems

for the last couple of days, whenever i send an image i got this error can't send your message right now. will send when the service is available does anyone experiencing the same issue? or just me? thanks.

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