Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
AutoPay did not process my payment, and now my service has been inactived. Very unimpressed. Need help ASAP.
What cell phnes work with this service ?
For some reasons, I have some "Available Fund" or credit in my PM account. If I disable Auto payment , and want to temporaily not use PM service, would "Available Fund" still be deducted at the next billing cycle? Is there any way to "transfer" "Av...
Public Mobile currently offers data addons. However, at the current rates of $10/200MB or $30/1GB, it’s expensive and appears to be billed at the LTE rates, as the $30 1GB data only plan is also LTE. Considering that Public Mobile recently added the ...
I purchased 4 of those this billing period. How is it 93 have been used, though I have not used all the minutes in my monthly plan?
Hi, On the 15 CAD plan we have 250 MB data with auto pay. My question is will the data work on the reduced speed after exhausting of the 250 MB or not? Thanks
I was on $25 plan with 1.5GB/month plan but data was about to expire so I received a text msg saying that I've used 95% of the data and I have an option to add an add-on so I don't go over the monthly limit.I clicked the link and added 1GB add-on.Now...
Hi, How long does it usually take for the moderator team to reply to a private message? Trying to transfer a number from koodo prepaid but no response on any message since yesterday. Thanks!
I've been on PM a few months and so far very happy. In addition to PM, I have both a business number as well as an 800 business number. Both were ported to VOIP through our regular wireless provider (not Bell) years ago but now I am semi-retired an...
I am able to send texts fine but am unable to receive them
Hello, I just received a text message telling me that Public Mobile is having trouble transferring my number from Fongo. I was told to go to Publicmobile.ca, click on Contact Us, and complete the SIM and Activiation online form. But I don't know if i...
Good morning,It appears Freedom Mobile is offering a $19/month prepaid that includes 1.5G LTE, unlimited text and voice.Would Public Mobile price match this? Thanks
I ordered my sim online and recived it and set up my account on June 7th. I still have not recived mt Bonus data. it ia well over the 72 hours.
I have a 90 day plan with PM, which means my rewards are displayed as they will be reflected on my quarterly bill (e.g. AutoPay Reward = $6). My refer-a-friend is displaying as a $3 reward but under my list of referrals I have two phone numbers liste...
I have a phone in my name with Koodo and have been paying the montly bill for several years and my son uses the the phone. My question is can I setup aPublic Mobile account for him and port that number over to his new Public Mobile account in his na...
Does anyone know how I can link my forum account to my personal account so that I can receive the rewards?
I can not sign in my account on website. Pls advise. TksKhanh (Mr.)
Re: Phone has no internet. My bill is paid . Can someone please help!
I just switched to PM and everything is working fine, however when i make a phone call it is not my name that shows up on others phones.. its someone elses name. What is up with this? It makes me very leery of registering for autopay if someone else ...
Hi, I have autopay for my account but my account has been temporarily suspended--I guess I am supposed to disregard this as per the message box at the top of my account page? I am trying to purchase add-ons for US Roaming but it will not allow me to ...
I just signed up with this company and I’m trying to login to my account and it keeps saying invalid email/password.i can call and text on my phone now but I can’t login to the account for when I want to top up my account.
Will a Huawei P20 Pro phone work for a 3G plan with Public Mobile network?Thanks!
For those people who are curious about Public Mobile 3G speed plan, I was with Koodo (owned by Telus) and I switched to Public Mobile (owned by Telus too). So before quitting, I did a speed test and I will explain my methodology. Result pictures will...
My husband activated the SIM card and set up an account for me with Public Mobile and when I log into the account, the account status is active. However, when I try to make calls out, I get a message saying, " not registered on network". He then took...
Hi, Just signed up and super frustrated because if someone tries to call me, my phone doesn't notify me and it just goes to my old voicemail.. Which I can no longer access. Also, text messages are only working with some people. Some people have sent ...
Hello I am getting frustrated with this site because I have done everything I can to access my accoun to get it back on and the money is in my account....all I have to do is be able to access my account which is now suspended and locked forgot sakes....
Hi. I am planning on purchasing the Oneplus 7 Pro. Can someone please confirm/ let me know if it will work with Public Mobile? I tried using the "Check your phone's compatibility" on Public's webpage, but the 7 Pro is not on the list. Not sure if its...
Hi the person helping me at Walmart told me the plan I was activating included text and voicemail but it didn’t, it was data only. When I realized this later at home I had to change it and now I am being billed $30 to activate as well as 35 for the p...
HELP!!!Tried activating my sim, noticed I punched my adresse in wrong so I pushed the back button. got an error message. Tried continuing to port my phone number with the wrong address anyway( figured I would change it in my profile when I signed i...
Sim Card is activated by the store where I bought the sim card. I inserted the sim card and registered an account, but there is no response after I submited the phone number. I checked the phone status, it is showing phone network disconnected. My ph...
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