Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HeyI have never used the self serve since I've been with Public mobile. Although, I have a user name/email I can't access my account to pay my bill this month. I enter my email, press forgot password. It states to contact an Admin. What am I to do......
Yesterday autopay failed on me and it wouldn’t process payment. So, I deleted my bank card and tried to register it in again but It won’t allow me to add my bank card into the system. Therefore, not allowing me to make payments for my phone bill. The...
I want to sign up for self serve but can't find it
hi people !! need help with voicemail , all incoming calls going strait to voicemail with no phone ringing ,what to do???? Txnks
Hi I need to log into my account but am locked out of my email I signed up with. Can a mod please advise.
I recently switched to Public Mobile from Fido. The porting went through successfully, that was 3 days ago. But I notice 3 things: 1, I assume the other two issues are caused by APN settings, but I can't edit APN settings on my phone. I use a phone c...
Hello,We have an active Public Mobile account, but Bell has our phone number. How do we port it over?ThanksElaine
Hi Everyone,I set up an account approximately 3 years ago for my son. I let his plan expire and it has not been used in approximately 2 years. I have all the log in information but the site will not allow me to log into the account to pick a new plan...
Can I upgrade my plan right away? The only option I see when trying to upgrade is to wait until the next cycle (payment) for my new plan to kick in.
Need a PUK Code - Moderator Please Help
Can someone tell me if anyone else having issues with even displaying my account log in page?
its askin me to put the 19 number code on the back of the sim card to activate the card and i got 20 on mine? its the card useless or what
How do you change the email address on your account?
Hi,I've filled out a support ticket to port my number as directed by they chat bot, but the final submit button remains greyed out. Could a mod please PM me to continue the process?Thanks
When I opened my account with public mobile, they didn't contact Fido to close my account with them. Because I'm using the same phone number..and now I have a bill of 46.49 with Fido. How do I get public mobile to contact Fido to resolve this?
Ok - so today - I have signed in to both the Community and my account. I went off to finish the laundry and as expected, my signins automatically signed me out - which is fine. HOWEVER, both when I first tried to sign in AND when I tried to sign in a...
6/04/2020 7:53Data Event2 2 BC 1MMS I don't understand this - this is posted as a data event - but it is going from my phone number to my phone number. How could that be a data event?
I am on the basic plan - $25 - which has unlimited Canadian LD. But it also says I have 200 US minutes. Now - is that 200 Each month - or just a total of 200 minutes? Thank you
HI All Next month we have to drive from Ontario to BC. We have driven across with other cell providers - Telus - and know that PM is a secondary carrier. I'd like to know if there are any KNOWN blank areas of coverage travelling on the Trans Canada. ...
I'm a new user - I registered March 13th. I was supposed to get a one time $10 credit and it is not reflected in the balance owing - please get back to me asap.
Recently, (read as during the pandemic), I had to call Service Canada - not for UI - and during their many 'options' outline - was told my wait would be over 45 minutes. I called the number at various times during the day, and that was always the tim...
Based on personal experience, Public Mobile usually charges my card around 2:03-2:14 AM EST. Like clock work. I only noticed an exception to this once when they charged my card later than usual (5AM).My credit card has a feature where I have the opti...
Hi folks. New member. I just finished setting up my phone but have no data, (calls work fine).Model: iPhone 5sModel Number: ME302C/ASoftware up to date. I found the following Public Article entitled “Set up data on an iPhone” and followed it as well...
We have officially as a family switched to Public Mobile from Bell.So happy! To not be paying for nothing! Ported my wife's phone and it was ported in less than 3 mins! Great job PM staff for being amazing! Have a wonderful Easter weekend folks! I a...
The voice quality on calls seems to be worse than before. There is a lot of echo and distortion on my end and people I call say my voice sounds shrill and garbled and have said the quality changes during the phone call from bad to worse to bad again...
In my account, On overview, it say:ACCOUNT STATUE: PLAN EXPIRED what does this mean. Did I just cause myself trouble by trying to switch plans and then hitting the cancel button
I have auto pay set up which has been going smoothly for quite some time but the payment was not debit from my credit card and service expired. Since I'm at home all day I didn't need date as my phone was connected to wifi. I had sent texts and was w...
I want to switch plans. I am currently on auto pay. I found button that says change plan at new renewal, but am worried that the auto pay won't continue as the plan changes automatically. Does anyone know it autopay continues when you switch plans? S...
Hey all! Is anyone else having issues where you post a response then it disappears? I have made two responses and both didn't post and both i re-wrote. Is this a common problem?
