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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I am having trouble processing my payment

Resolved! Robot calls

Anyone else with the service been receiving a lot of calls from international numbers 13-14 digits. Bolivia, Tansina, Guyana, Vietnam etc. Phone only rings once. Multiple times a day. I've blocked each number that calls only for a different one to ca...

Back office setup

I set up a back office account for both my wife's phone and my phone but when I log into either one I only get my wife's back office which shows her account number. How to I delete one of those two logins and set one up that goes to my acount showing...

Resolved! Password Reset Email Problem

I'm trying to help my Mother in Law reset her password and it is not sending the email to do so. What is the solution??

Resolved! Need PUK Code

I'm getting a network locked Sim card inserted message and asking for PUK, the default 1234 isn't working.

Resolved! transfer virgin mobile number to public mobile number

i was a virgin customer and want to keep that number with public mobile.

Easy Experience in Newfoundland

Last weekend I went to buy SIMs from our local Walmart. The tech guy there was happy to either have me buy and take them home, or help get things set up in the store (no problems with "you must set up an account now" or anything like that). He had sp...

Resolved! frozen sim card

Hi. We were trying to unock over phone from bell and my husband entered the wrong key lock too many times and our sim card was frozen. Any ideas how can we unfreeze it.

Resolved! intenational calling

Can anybody tell me if there is any difference in the rate or time allowance between land lines and cell phones when calling international ie calling a cell as opposed to a land line in Italy or the UK for exampleThanks in advanceTaff

Resolved! no working internet

I have been using public mobile for one and half years with a 6.5 gb data plan. A few days ago (March 7, 2020) , there was no stable and working internet on my phone during the whole evening. The mobile internet sign (the arrows)kept came and went. I...

SIM CARD NOT SHOWING IN NEW PHONE

my card still works on my samsung s4, its not reconized on my new samsung s10e.i did all the software updates, ive put it in a samsung s7 still no read. tried my freinds sim card and its his is a no read.

Resolved! Locked out of Self Serve account

Hello. I have been locked out of my account. What is the process of restoring access? Thanks.

Resolved! 911 in Newfoundland and Labrador

Hi all, the E911 description says that it is not yet available in Newfoundland and Labrador. What exactly happens if I dial 911 from Newfoundland? Do I have regular 911 or no 911 service at all? thank you!

Resolved! Data Only Plans - More plans

I see the LTE 1gig data only plan for $30/month. Any chance there could be a 3G data only plan with 1 or 2 gigs in the $10 to $15 per month range?

cant call or text

I activated my sim last night and i have been trying all night an all morning to get this to work, Tried on two different cells both currently on koodo and get same issue on both, I can't text or use data, i can call out but cant get calls when i try...

New user and question on rewards

I signed up Feb 2020 and selected autopay and used a friends referral. Showed I had 12.00 in rewards. Received March 2020 bill and no discounts. Was charged the cost of my plan. Should rewards come off your bill each month?Also I see on my March 2...

Autopay didn't work, service suspended

Hello,I'm on Autopay but it didn't go through, and now my account is suspended. Is this a broader issue or should I click to manually pay? I don't want this to happen next month. Anyone else have this issue? Thanks!

Phone

hi I just activated my SIM card yesterday I can make a call but I can't text.

Transfer Credit from Fido to Public mobile Account

Hi,I joined public mobile recently from fido post paid. I have $10.71 credit refund from fido but I want to know how do I transfer that money to my new public mobile account.Thanks

Resolved! Account suspended

I registered for auto-pay and I am getting a message on my account that my account is suspended??

Cannot update credit card

I've been trying to put my new card info on and I can't seem to be able to. The card is working fine according to the bank. This is the message I get every time Unable to Process TransactionSorry, your credit card transaction was denied by your card...

Resolved! Texting to USA?

I have the $40plan, can I text to USA for free?

Resolved! Active phone cancelled with available plan!

Resolved! Charged twice for US roaming add-on. Please correct

Hi,My credit card was charged twice for adding a US Roaming. The user interface presented me with Submit button twice. It made me think that the first submit didn't go through. Please credit my account as I don't need two US Roaming add on within 10 ...

Resolved! public mobile belongs to which telecommunication company

Loyalty Reward Issue

When will the loyalty reward issue be fixed? My reward is supposed to be $3 but it was stuck at $2. Now it says $0. I messaged 4 different moderators and they all started a ticket for me, and it still isn't resolved yet. They said it will take 10 day...

Resolved! $25 Plan

My plan is $25 for unlimited province tal and Canada wire picture and text.... Now I can see plan with $25 and unlimited Canada wire talk and international picture and text and 500 mb and extra 500 mb with auto pay for total. 1 gb. .... Can this plan...

Resolved! Port number

How do I contact someone to port my number

new customer

I just set up my phone a few minutes ago and it is dialing out and texting out, but I can receive calls or texts. Help!

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