Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It keeps saying the voucher is no good I have bout two 25dollars won't except either and I have 25 in my account won't even allow me to add that
Hi, I transferred my number from a previous provider yesterday and activated my plan. So far, I'm able to send and receive calls/texts, but I'm unable to use any of my data. I have followed the instructions on posts such as these to no avail. For ref...
Hi I got a new SIM recently and activated it on Friday morning with a $15/mo plan. I am using a Moto G handset. I still have no network on my phone. Please help.
I'm going abroad for a couple of months. Is there any way I could suspend my phone plan with public mobile during that time?If yes, how & for how long? Thanks
Hi I am trying to activate my sims card but it's not letting me log into my self serve because it does recognize my email and someone just told me I had to wait 48 hours for someone to help me. Sorry but I can't wait that long.
A few months ago I bought a public mobile sim card and ported my old phone number from Fido on it. Now that I started using the public mobile sim card, the number that I have is not the same as my old Fido number and apparently the old phone number h...
I have two phones but I had to change credit card information because it was comprimised I received an new credit card and input all the information but now one of my phones is not working and I cannot find it to may a payment.
I will be in the US soon. I am looking at the add-ons and have some questions. 1) Their is a lot on emphasis on having the money in your accout for the add-ons before purchasing as once the add-ons have been ordered the amount will be deducted immedi...
I switched from my prepaid grandfathered Bell account to Public Mobile last week. I have an iPhone 6. Do I need my "cell data" turned on in order to receive/send pictures via text? I have also noticed that I am not receiving iMessages unless I am ...
hi how do I transfer my same number from my old provider?
If you set up 2 separate accounts each with autopay using the same credit card, will each account receive the $2 per month autopay credit? Thanks, Rob
CRTC has ordered the Big 3 telcom firms to slash prices by 25% within next 2 yrs. https://globalnews.ca/news/6634639/big-3-cellphone-price-drop-5g-auction/ Will PM loose customers back to the big telcom providers?
Good morning, I am planning some US travel and my monthly plan is coming due when I am travelling. I added extra $$ to my account to cover the cost of the US plan but am also on Auto Pay for my monthly charges. Last time I travelled to the US , my ...
I am confused, it says I have 3 anniversaries with public mobile but only recieve $2 loyalty dollars a month, shouldn't I be receiving $3? Cheers
So I transferred my number from my previous provider and I got an email saying that went through but when I tried to set up my data by entering the APN, MMSC, and MMS information I don't have what everyone else has when they click Settings -> Cellula...
I just signed up and used my friends promo code, however it didnt save me $10. Is that something that comes at a later time? Or should I have already received it??
Hi, will there be other options in the future for add-ons for the US? Right now it's only for 10 days and that's not really handy when you stay for a month......Maybe a monthly plan (with prices that match that)?
you don't have an active long distance add-onWhat do I do?
I’ve purchase a public mobile SIM card. The activation is completed and active but no service. I contacted the previous service provider and got confirmation that the cell is unlocked. Does someone know what is causing this problem? I’ve tried puttin...
HiI am trying to change the current credit to another but you don't permit this
Okay, so i activated new SIM, first didn't worked at all, now i set APN all new and it works 50% i can call, but i can't be called, says "not equipped for incoming calls". How can this be fixed? Also recievieng text message, but can't send
Where can i see the SIM number in my account? I just activated but doesn't work, maybe typed wrong SIM number...
What's the matter with PM? Time after time after time they have failed to provide the service I've paid for. My account has been charged for the USA addon but 611 tells me that my phone plan doesn't have texting in USA .....such a load of crap. Cheap...
How long? Been waiting 4 hours. I tried to fill in all info correctly but lucky don't exactly make it obvious which details are which.. thank you
How long do the mods usually take to respond to a port request?
Like the title says, my credit card info was stolen and my account was charged so I had to cancel it and get a new one sent. It will take upto two weeks to get it, but my account is due for payment in a week. What should I do?
Just activated my new account with a new number and I am not getting any service... other sim cards work in my phone and the new sim card doesn't work in other phones... any suggestions... I have activated a number of Public Mobile numbers and have n...
Looking at moving to PM but is there a way to confirm that I can port my number before ordering a SIM card and setting up my account? My number is currently with Virgin "home phone" and keeping it is a show stopper. Thanks!
Hello, I just signed up but it is showing "No Service". I tried on an iPhone 7Plus and a Pixel 3XL and neither phone connected to the Public Mobile network. I've tried restarting the phones multiple times, removing and inserting the SIM...etc. but no...
Been trying to activate an account keep running into problems on second page. Have in RED across the top of page "OnlineActivation/PhoneNumber/LoadErrorMessage" which i don't think is good. If i click the port number box and then go back to new numbe...
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