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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New Acct, Got 2 Texts Confirming My Chosen PIN and Also a Different PIN

I set up a new account chose a PIN, then when phone was activated I got 2 texts at the same time:"Your new PIN is XXXX (my chosen one)" and the other text,"Your new PIN is XXXX, a completely different number. What's going on?

New SIM Phone wont work

My son lost his phone. We bought a new one. Didn't report lost. Went and changed SIM Card in self service. Phone will not activate though. Said it was ok, but no service. Please help.

Resolved! how to switch my phone number service from long distance to local

I bought my cellphone number last month, and I live in vancouver. Recently many people told me that my phone number is from Victoria island for long-distance. They cannot contact with me with their local phone. How can I change my service area from V...

Phone does not recognize my payment

Paid my $30 dollar plan on the 9th due on the 10th. Phone turned off and message says needs a payment. paid an additional $5 since cant pay a dollar. Still no service. Next problem I would like to change my billing date. So i can set up automati...

Ported wrong number

need help ASAP. I was just setting up an account for my mom and everything was going fine. I was logged in both my account and hers and ported her number to my account by mistake and have lost my cell number and her number is now on my account. ...

No services after porting my number

Just switched to PM from Virgin mobile with an HTC Desire 510. Phone shows good reception after manually setting apn settings and I recieve to odd text but neither data nor outbound text/call are working.Any help is appreciated!

Resolved! Re: Unable to download pictures

I'm a new member, and just set up my phone last week. I can't download pictures (texted) unless I'm connected to wifi, so I came to the community for a solution. I checked my settings (as listed by RossNMayor/Marie), and they're almost exactly the s...

Can't receive alert/notification text messages

I switched over to Public Mobile about one week ago. I've signed up with my city to receive notification messages (e.g. waste schedule), but no longer receive them. I receive all other text messages fine, but not ones with unusual numbers (e.g. 314-1...

Lost SIM no Self-Serve Account

Hi - I recently purchased a new plan and phone and prior to activiating my self-serve account my SIM was lost/stolen. I have already paid for the first month of the plan and have purchased a new SIM, how do I get the month I have already paid for and...

double charge

Sep 11, 2019 1GB at 3G Speed/ 1Go à la vitesse 3G $15.00 $0.00Sep 11, 2019 30-day plan/Forfait de 30 jours $10.00 $15.00Sep 11, 2019 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $8.00 $25.00Sep 11, 2019 Unlimited International Text/Messagerie t...

stolen cell phone

I want my phone number changed to a new sim cardmy phone was stoln

Change outgoing call display name

I opened this account for my daughter. I want to remove my name and add hers for outgoing call display. Is there anyway I can do this?

I lost my phone and needs a replacement sim

Resolved! Connieleray1

I don’t want the 1gb of data they gave me for free because my plan I pay for I got 4.5 gb how do I tell them don’t want it just want what my plan offers

Resolved! Plan and Add-Ons page broken

I would like to check out some add-ons, but the "Plans and Add-Ons" page in self serve is broken. When navigating to it, I get the error "Oh no! It looks like something went wrong, but don’t panic." Is there another working page or will this be back ...

Issue porting from Rogers

I registered with a new account yesterday afternoon. When I inserted the SIM, it looked like everything was working and I received a text indicating the port was successful. A few hours later I founf that calls/texts to some phone numbers work and ot...

Credit card charged but public mobile account not credited

Several days ago I used my credit card to top up ny account as I usually do. I chose to purchase $60 from the automated menu which comes to $63 with tax. My Public Mobile account has stayed the same however with no credit although my card is still sh...

I need a larger data plan

I'm very happy with my public mobile service and account. But I need a much larger data package. I do not want to switch carriers, but I don't see any other option as extra data costs $30 per gigabyte. Are there any other options?

Public mobile says I do not have talk plan, but I do?!

Anyone else but Moderator_Team to help me on Porting from Koodo?

Hi, I have been frustrating of waiting for Moderator_Team's help on Porting from my Koodo monthly plan's number to PM since last Friday. Does anyone know which PM customer service else I can send the message too for porting?Many thanks!

Wrongfully charged

I read over everything on the Public Mobile site, viewed my Payment history and it doesnt match what my credit card is being charged, how do i rectify this issue? Im being over charged! please pm me.

MMS - With data turned off

Am on the $15 plan for my kid. She keeps the data off to make sure that she only uses the 250mb in case of an emergency. We wanted to setup a group sms chat - myself, spouse and kid. It's not working and I think it has to do with mobile data and APN ...

Resolved! My phone number posting did not work

Last week I switched from Koodo mobile to Public mobile. Koodo said my account with them will be deactivated once I switch my number over, which is what I did, and I just verified, and my account with Koodo is dead. But, my phone does not work. I tri...

Resolved! Rewards carry over

If I have accumulated rewards for instance, $10.00 for using a referral, $2.00 for autopay, and then the sign up deal that provided one monthg free and that zdds up to $52.00 in my available funds. If my monthly bill is $40.00, will the $12.00 remai...

Resolved! I have a $15 plan, but I cannot make calls or text messages

Voice message tells me I dont have a plan, when I do! Any ideas on how to solve this?

Porting a number

After successfully activating the SIM account by selecting a new number, I ported my old number. I can call with the old number, but can't receive phone calls," that number is not available"... Can anyone tell me why it is that?Thanks a lot!

Resolved! PLZ HELP

please i need help i have the sim already, when i went online to activate it i did all the steps,and even the payment went throu, but now i cant open my account says no account on this email. plus my sim is not working,i mean the money is gone, but n...

Cannot make outgoing calls

Hi, "Sorry we cannot complete your call since you don't have an active account. To make a payment to reactivate your account please push *11 to make a payment from your phone" I'm on autopay, I remember getting both text messages. One reminding me to...

Terrible customer service

Rant alert 5 gb plan. I've had no data for over a week and it took Public Mobile three days just to ask my information. Who knows now when they will get back to me. This is very lacklustre support. My data was working fine until they gave me that 1 ...