This is a possible simjack. login to your self serve account and click on "change sim" make sure the last 4 digits match the sim card in your phone. if it doesn't match then someone is commiting fraud. Reply to me if the sim numbers do match, so I can help you if it isn’t a simjack, it could just be a service outage.
If they dont match, please
Change your password on your self service account and check and secure all your financials. Change passwords on all other accounts such as email, etc.
Contact moderators and they can restore your services to your account.
Contact a Moderator (Public Mobile representative) for assistance.
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team.
You will not lose referrals, loyalty, etc
When Are Moderators Available And How Long Till I Get A Response?
During business hours, Public Mobile strives to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours. Moderators are available:
- Monday to Friday from 8 AM to midnight Eastern time.
- Saturday and Sunday from 8 AM to 10 PM Eastern time.
Just so you know, sim-jacking is a thing, where someone hacked into you account and switched the sim. This causes service to not be available on your sim while the person who hacked you has full service to your phone number, they can call, text, and use data from your account. Contacting a moderator can fix this by switching your sim back to the one in your phone.
