I forgot my security answer in order to make a payment

[abdul_ilaah_]

it says my account has been locked 

[dabr]

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@abdul_ilaah_ wrote:

it says my account has been locked 

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@abdul_ilaah_   For future reference, remember you can dial 611 to make payments with either prepaid vouchers or a registered CC.  The CC now requires your 4 digit PIN to be entered before being allowed to make a payment though.

[computergeek541 · Accepted solution]

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@abdul_ilaah_ wrote:

it says my account has been locked 

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Load the page https://publicmobile.ca.ada.support/chat

and type "forgot security question answer".