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Not sending/receiving texts/calls except from mother and PM

Sebalo311
Great Neighbour / Super Voisin

Incoming and outgoing calls and texts to/from my mother. Receiving texts from PM too. However, I have to use a web based app and email to communicate with rest of family and friends.

3 REPLIES 3

HALIMACS
Mayor / Maire

@Sebalo311 

 

Is it possible you have a "do not disturb" set to allow favourite contacts only wherein the only exception is your mother's number?

Lauterswitjhl
Good Citizen / Bon Citoyen

When did you sign up with public mobile? Have you tried rebooting your phone?

esjliv
Mayor / Maire

Hello @Sebalo311 ,

 

What kind of phone do you have?

 

If you are an iphone user ensure both SMS and MMS are enabled, and try turning off your imessage. Then try again.

 

If you are an android user turn off your chat features. Ask your family members to do the same.

  1. Open Messages.
  2. Tap More options > Settings > Chat features.
  3. Turn Enable chat features off.

 

Try other troubleshooting such as one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again