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Account access

Dunn-James
Great Neighbour / Super Voisin

Is there a way to get access back to your account when you haven’t paid  your bill so you can’t access through  the sms text code and the login info doesn’t work. Also don’t have access to the original email account it was set up with. My mother just realized that for some reason the auto payment hasn’t been put through since October. Help..

3 REPLIES 3


@Dunn-James wrote:

Is there a way to get access back to your account when you haven’t paid  your bill so you can’t access through  the sms text code and the login info doesn’t work. Also don’t have access to the original email account it was set up with. My mother just realized that for some reason the auto payment hasn’t been put through since October. Help..


Public Mobile accounts in suspension (but not yet closed) can still receive the SMS text message with the self serve 2FA account code.

Phil_Adelphus
Mayor / Maire

@Dunn-James   If the last payment ran out 90 days or more a go the account will have automatically been closed.  Do you know when the last renewal date that wasn't paid was?  You can ask customer support if there's anything they can do, open a ticket at the chat icon bottom right of this page.  If that doesn't work send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

eddieO
Mayor / Maire

@Dunn-James without access to the account and the email address on the account you will need to reach out to a support agent.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Need Help? Let's chat.