cancel
Showing results for 
Search instead for 
Did you mean: 

Can I Switch to the $19 Plan Before Transferring My Number?

orange9316
Great Neighbour / Super Voisin

Hi Public Mobile Team and Community,

My current subscription with Public Mobile expires today, and I’m planning to transfer my number to another provider. However, I’ve learned that my plan needs to stay active for the transfer to be completed.

I find it a bit unfair to pay for a full month of my current plan just to keep it active for the transfer process. I’ve heard about the $19 plan, which seems like a reasonable option in this situation. However, I couldn’t find this plan as an option in the app.

Is it possible to switch to the $19 plan temporarily just to keep my number active for the transfer? If so, how can I do this? I’d appreciate any guidance or advice from the community or Public Mobile team. Thanks in advance!

7 REPLIES 7

@Dip_sheet   if I should downgrade my subscription as I don't use this number very often

If you don't use it very often maybe the $100 a year Telus plan would suit you better at what works out to $8.33 a month.  There is a promotion at the moment that gives you unlimited calls and texts plus 2GB data a month for a year.  After that it reverts but then you could come back to PM as a new customer. Details here https://www.telus.com/en/mobility/prepaid/plans 

Dip_sheet
Great Neighbour / Super Voisin

I didn't know about one can only have "Upgraded" packages as the only option. Isn't it it somewhat unfair? I was also wondering if I should downgrade my subscription as I don't use this number very often. But, it looks like I'm stuck with the current plan. 

@ackp147 

customers wanting to change their regular plan can only pick from the plans available in their particular accounts...not all customers see the same plan menu. For example...if a customer wants to upgrade plans that's fairly easy...whereas downgrading is near impossible. So if you have a $29 plan, you won't see the cheaper plans in your menu of available plans. Been that way since the big changes this past summer. Many "snowbirds" who upgraded to Canada / US / Mx plans for the winter, will be in for a surprise when they come home and find they can't downgrade plans

BKNS27
Mayor / Maire

@orange9316 

Check the status of your account by dialing 611 login to your account.

Depending on the optional plans on your account. Go to Subscription>Manage Subscription>Change Subscription and see if the $19 plan is in your account to change to.

Every members will have a different plan to change to.

Phil_Adelphus
Mayor / Maire

@orange9316   If your PM plan expires today are you sure it hasn't already renewed?  Public Mobile terms of service (see bottom of this page) are that there's no pro-rating if you cancel early, which is why it's usually advised to port out a few days before next renewal, not on the renewal date, in case of glitches which can happen with ports between any two carriers.  

ackp147
Great Neighbour / Super Voisin

Hi there orange9316,

You can change your Public Mobile subscription whenever you want. You can change your subscription immediately, or have it change on your next renewal date.

Here is a detailed guide on how you can change it:

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Also, if you are switching your provider, please have your Public Mobile Account Number ready for the transfer. All the best!

eddieO
Mayor / Maire

@orange9316 yes it's true that you can only transfer I number out of a cell carrier provided that the account is active, this isn't specific to Public Mobile but for all cell companies. The $19 plan you are speaking about is only available to new customers, existing customer will not be able to sign up for it. To see which plans are available to you for renewal you'll need to go into your Public Mobile account and then go to the section that says: Manage Subscription. You can try asking a support agent for help but it's very unlikely that they will make any exemptions.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Need Help? Let's chat.