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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Black Friday Sale, $5 off $35 plans. Promo still not applying

I am hoping someone can help me out. I registered my email during the black Friday sale and then activated my account by porting over my phone number from Rogers at the beginning of December. I have now received my January bill and there is still n...

Resolved! US Roaming not activating

I’ve added twice now the US Roaming add on. I first added the talk and text for $15 but when I arrived in the US my phone would work ( I’ve done this in the past with no issues and have all my settings correct). So I added another plan with talk/ txt...

Resolved! Didn't Receive Rewards after giving referrals

hi everyone, I've been with public for about 6 months now and I've been receiving my $2 auto-pay rewards regularly. About a week ago I convinced my family members to switch and I set up the accounts myself using my code, all worked without any hiccu...

Resolved! Payment

I am anabel to pay my billThanks

Resolved! Holidays Promo Add-On’s

How long will the free add ons for 500 talk minutes and 2GB be available for?

Resolved! what are PM promos actually tied to?

is it:1) registering/activating a new SIM/account?2) selecting/activating a month of service/plan? the reason I'm asking is that in other areas of the forum it sounds like existing PM users are able to take advantage of new promos, and I'd like to un...

Resolved! my login is disabled

I can't login as my login has been disabled. I need to get my account number. Anyone know how to get this fixed?

Browser crashed after selecting number activation step, now saying brand new SIM invalid

Obviously my brand new SIM isn't invalid. I'm not buying yet another one (this is the 3rd after one successful and one that was also purchased new from London Drugs and never worked and I got no help from Public other than told to eat the cost and bu...

I need HELP

Unlocking an iPhone 7 Rogers

I’ve had a broken iPhone 7 for a while that I got from a friend sometime this past summer. I recently decided to get it fixed and afterwards use it. However I realized that the phone is locked to Rogers. After going to their support I was told I need...

Resolved! Invoice

How can I have all 12 months invoice

Resolved! Boxing Week Promotion

I submitted my e-mail for the boxing week promotion after i had already activated my service on Dec 26th.Will the promotion automatically show up in my account?

esn

On sign up I was texted by public and told they were having trouble transferring the number because of an incorrect ESN/MEID. I was told they would phone shortly. This was yesterday at 2:00pm and then I never heard from them. This is frustrating what...

Cost to add on more data?

How much does it cost to add on more data once you have run out for the month? Can this be done automatically online?

One time payment ... amount less in the account

Today I did a one time payment of $22 but the PM account shows $19.47 why is this ? Do they take taxes into account ?

Resolved! Add-on 500 minutes not kicking in

Yesterday during a call the line went dead - my minutes were up. I had bought a 500 minute add on a month ago but I can't access them, I also don't get incoming calls and can't access voicemail. Ideas?

Resolved! I just activate my plan and did not realize that I have not added reference code. How can I do it to

Can't connect to LTE

Resolved! Wrong email address

I have activated my sim card through a shop, but then they have entered the wrong email address, how could I change it ?

Resolved! Paying account

Hi gang,I've $35 credit on my account, the bill due tomorrow is said to be $30, but I get a text saying I don't have enough funds and the plan will end tomorrow. Does anyone understand this

Unlocking T-Mobile iPhone 5c

Hi,My roommate gave me her old iPhone 5c after my Pixel crashed (rip), and I'm having trouble unlocking it. It says that the SIM is unsupported, so I used her current cell to call the T-Mobile helpline. They ("they" being a computer) told me that the...

Resolved! RE: Referral code

Is the referral code on your account a one time thing or can it be given out multiple times?Also is there a forum here where people post their codes?Thanks.

MMS issue

Hello I have a Coolpad snap and I cant send pictures, everything else works including receiving pictures, text and voice. Already checked APN settings and talked to a troubleshooting staff member, but now they have stopped trying to help. Anyone else...

Refer-a-Friend after registering

Hi all, Just wondering if it is possible to enter the name and code of the person who referred me to PM after registration? I just joined PM a few days ago and mistakenly forgot to enter their code at the time of registration. Is this possible afte...

Unable to Process Transaction

Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information. I have received thi...

Resolved! Resetting password

Hi, if I don't remember email and password that I have used to login. Is there a way to retrieve it? Thanks

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