Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi we just came back from vacation and find out we can not log into our account. could you help us to get account acctive again. thanks
Hi. I am experimenting with a very weird situation: friends are alerting me that they send SMS and try to call me: some of the calls and SMS never reach me, but instead other people with the same number are answering the call or the SMS.Please, advis...
Phone not activated as phone number not able to be ported now what? phone number associated is ******************
I'm getting an error: Invalid SIMThe Self Serve username you have entered is not available. Please try again with a different email address. I use to use this email address and need to use it again. I was previously a PM customer and I transferred my...
Have recently swithched from another mobile provider and cannot access my email. Message on phone always says "Call failed". How do I fix this?
Just wanted to find out if anyone knows how to get access to the OEM for Samsung Galaxy S20 when its missing from the developer options. I am trying to root my new phone, but I couldn't find it. I want to extend the battery life further. I tried to f...
I ported my old number to my Public Mobile phone and it appears to have only worked one way. I receive calls and texts to my old number but when I call or respond, it comes from the temporary number I was given to get started. Help!
when I tried to activate it, I got to the final activation screen after entering all of my info and got a "please wait while we activate." Then I got an error that said "something went wrong, please go back to the log in screen." When I try to log in...
So like many other people I am now getting the "Sorry, talk is not included in your current plan" and, as posted here, by adding a 1 before the number as though it's long distance it solves the problem. But that's not normally required and shouldn't ...
It keeps saying the voucher is no good I have bout two 25dollars won't except either and I have 25 in my account won't even allow me to add that
Hi, I transferred my number from a previous provider yesterday and activated my plan. So far, I'm able to send and receive calls/texts, but I'm unable to use any of my data. I have followed the instructions on posts such as these to no avail. For ref...
Hi I got a new SIM recently and activated it on Friday morning with a $15/mo plan. I am using a Moto G handset. I still have no network on my phone. Please help.
I'm going abroad for a couple of months. Is there any way I could suspend my phone plan with public mobile during that time?If yes, how & for how long? Thanks
Hi I am trying to activate my sims card but it's not letting me log into my self serve because it does recognize my email and someone just told me I had to wait 48 hours for someone to help me. Sorry but I can't wait that long.
A few months ago I bought a public mobile sim card and ported my old phone number from Fido on it. Now that I started using the public mobile sim card, the number that I have is not the same as my old Fido number and apparently the old phone number h...
I have two phones but I had to change credit card information because it was comprimised I received an new credit card and input all the information but now one of my phones is not working and I cannot find it to may a payment.
I will be in the US soon. I am looking at the add-ons and have some questions. 1) Their is a lot on emphasis on having the money in your accout for the add-ons before purchasing as once the add-ons have been ordered the amount will be deducted immedi...
I switched from my prepaid grandfathered Bell account to Public Mobile last week. I have an iPhone 6. Do I need my "cell data" turned on in order to receive/send pictures via text? I have also noticed that I am not receiving iMessages unless I am ...
hi how do I transfer my same number from my old provider?
If you set up 2 separate accounts each with autopay using the same credit card, will each account receive the $2 per month autopay credit? Thanks, Rob
CRTC has ordered the Big 3 telcom firms to slash prices by 25% within next 2 yrs. https://globalnews.ca/news/6634639/big-3-cellphone-price-drop-5g-auction/ Will PM loose customers back to the big telcom providers?
Good morning, I am planning some US travel and my monthly plan is coming due when I am travelling. I added extra $$ to my account to cover the cost of the US plan but am also on Auto Pay for my monthly charges. Last time I travelled to the US , my ...
I am confused, it says I have 3 anniversaries with public mobile but only recieve $2 loyalty dollars a month, shouldn't I be receiving $3? Cheers
So I transferred my number from my previous provider and I got an email saying that went through but when I tried to set up my data by entering the APN, MMSC, and MMS information I don't have what everyone else has when they click Settings -> Cellula...
I just signed up and used my friends promo code, however it didnt save me $10. Is that something that comes at a later time? Or should I have already received it??
Hi, will there be other options in the future for add-ons for the US? Right now it's only for 10 days and that's not really handy when you stay for a month......Maybe a monthly plan (with prices that match that)?
you don't have an active long distance add-onWhat do I do?
I’ve purchase a public mobile SIM card. The activation is completed and active but no service. I contacted the previous service provider and got confirmation that the cell is unlocked. Does someone know what is causing this problem? I’ve tried puttin...
HiI am trying to change the current credit to another but you don't permit this
Okay, so i activated new SIM, first didn't worked at all, now i set APN all new and it works 50% i can call, but i can't be called, says "not equipped for incoming calls". How can this be fixed? Also recievieng text message, but can't send
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