Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Moved from Koodo to Public Mobile for one of my three phones. Got new sim from Koodo kiosk but they weren't able to get the referral code to work (sent to me from my son). I put the new card in at home and have registered it. Phone works fine. Tried ...
I got my plan renewed on October 29. I've 3 GB promo and i haven't used any data but i got a msg after 2 days of renewal that I've used 75% of data. I hardly have any usage but I'm getting notification that my data is finished or consumed every mont...
I tried to port my sons phone number from Koodo prepaid to Public but when entered it said invalid. Are you not able to port prepaid ??
When I try to change my plan for the next billing period, I'm taken to a web page in which nothing works. The buttons are all disabled, and there are no "options above": I found a thread about a similar problem, but the recommended solution (clear c...
How can I send/receive pictures on my blackberry torch phone?
My card has been suspended by my provider because of illegal behaviour, I changed my card number on my account page , how long before my account is reactivated?
Will not accept my SIM #
I am switching phones, but my SIM card is too small. I know that the card came with different sizes, but I threw out the packaging because I did not foresee the need to switch phones 2 months later. Do I need to buy a new SIM card?
Does public support dual sims card
Instead of answering my questions a moderator changed my plan without my permission (to a more costly one, of course). Since Public Mobile has access to my credit card this means they will charge me for a service I don't want and didn't authorize. Se...
Hi all,Currently I'm in NB and I have a 506-... number but I will move to ON next month. I want to keep my NB number and order a new sim card and get a new number from ON. I should order a new sim card with NB address and then is it possible to choos...
My Husband is unable to log into his account. He forget the password, when prompted to answer security Question, They want you to ask the question then answer it. I don;t remeber what it is. Please help him, he need to set up Autopay.Thanks.
I joined Public with 2GB plan with 500MB bonus for auto pay and 500MB for the incentive to join at the time. There is only 2GB in the account. How do I correct this? Thanks
Guys I have a problem, I do not know the email that was used (it was a sim I purchased for my mother) and both her emails do not receive public mobile services. Now she traveled to another country with the sim card. No access to the sim card. And mon...
My husband forgot to renew before expire day(27th October), and he added 20 dollars on 30th. He thought if he add number 30th, then he could use phone... but even he added 20 dollars, He couldn't use his phone. So, we asked to worker at London drug, ...
Hi, I would like data to use, but can we just pre-pay with cards or must we give a credit card number for what they call auto pay? Thanks!Yana
Is there any reason my refer a friend stopped working?
I'm able to recieve texts and phone calls but when I send a SMS out it says "sent" but recepient doesnt receive them. ANy idea why this is?
I have lost all material related to my phone. Therefore i am locked out of everything. When asked my security question it keeps saying my answer is wrong. I have tried changing it by using capitals, spaces etc and wont take it? What do I do?
I am getting very fed up with public mobile. Last month my phone service was stopped for a few times while i was away from cell phone reception for a few days and then when i returned home i realized that my phone plan stopped because they didn't t...
I changed my number and now local calls are saying I no longer have an active long distance plan. I have Canada wide calling so this doesn't make sense. please help.
New to public mobile, and just wanted to switch my current number to this network. I don't have an alternative number, and I don't seem to have any number on my public mobile account. Im desperately in need of help.
I am considering getting an iPhone 12 and noticed this on the website. SIM CardDual SIM (nano‑SIM and eSIM)iPhone 12 and iPhone 12 mini are not compatible with existing micro‑SIM cards.Does this mean the SIM cards Public Mobile sends won't work with ...
