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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

can't set up autopay

hi i lost my credit card recently so i got a new one and my account if suspended cuz the payment couldnt go through. i am trying to add a new card to my autopay, but it doesnt accept the card. it keeps saying that they are unable to process the tra...

plan change today

#moderator My plan expires/renews today and I want to start a different plan today but it only appears to let me start it on next renewel. Going from $40 plan to $25 plan. Please advise

Didn't enable Autopay, but it's on. Never received emails saying that I was charged for other months

I signed up for the service for one month while I was on holiday in a place where my carrier doesn't have coverage. Although I specifically didn't want autopay and was careful NOT to enable it (as I wasn't looking to use the service except for the m...

Pay for 4G lTE getting 3G speed

HELP

hii've bought a simcard and a $50,- plan the plan ends 19 oktoberw've run out of data so we've made a deposit of another $50,- on the accountand i'm trying to renew the plan but this isn't workingany idears ???can anyone help me with this problem??fr...

Current Data Pan Speed - is it 3G or LTE ?

PROBLEM data

Hi therei've got a problemw're on a holliday here (i'm dutch) and bought a sim from public mobile with the $50,- planw've run out of data so i made a deposit of another $50,- on my account but it didn't fill up the data i tried to renew the same plan...

New activation Porting failed - stuck in limbo

I attempted to port to public yesterday but got a text to go to publicmobile.ca click contact us and complete the sim and activation online form. I went to publicmobile.ca but there is no contact us link. I eventually found this: https://activat...

Cant change my plan.

I currently have a $40 plan and would like to change it to the $25 plan. But it wont let me even though I have $25 available funds on my account. I just need to know how to change it. Please.

I started my plan yesterday, I am still not getting data

Dear all, I have an IPhone 6s, I can call but I have no data access. I have updated iOS, reinserted SIM card, restarted my phone, turned on and off airplane mode, all the above done several times, but I am still not getting any data. Thank you for an...

New SIM card not working

@Moderator_Team My new SIM card is not working, shows no reception. I tried 3 different devices. I also sent you a private message on Friday, got not reply, sent another one a minute ago.

Resolved! Can't Connect to Network

Hey, I purchased a SIM card from Public Mobile, activated it and choose a plan. I placed the SIM in my unlocked ZTE AXON phone but I am not able to make calls or texts. It says 'Mobile Network Not Available'. I went to my phones settings to look ...

Resolved! Cancelling Auto Pay

I have a simple question. My husband switched to Koodo to take advantage of an offer that he couldn't pass up. Now he is wondering about his autopay. He didn't go into his account and cancel it before he made the switch. Now he can not go into his PM...

No notification of missed call and no notification of messages

I missed a call a week ago for a job, I had no record of missing this call. I did not receive a notification that I had a message. I did not realize this until checking me messages to learn I had three. Looking back to the date of the message still n...

Resolved! $20 & $30 data plans are overpriced!

Considering FIDO's $15 for 3GB, PMs data plans are overpiced. ...AM I RIGHT?

terms of service - claiming IP rights over our work?

made tiny edits Hello, I just read your terms of service prior to signing up, and it made me stop midway through. They're the worst terms I've ever read and I wanted to clarify their meaning (since they can't possibly be as bad as they read, can they...

No Data

I do not have data, Even I can not to get and data ad on I already paid. What I have to do.?I can not to get acces to my account, My e mail is not reconized.

PROBLEM with plan change and response from Moderator Team

I have(had) a 90 day plan which was due for renewal on 2018-09-26 On 2018-09-25 i logged in to make a payment and to change my plan to the 30-day/4.5gb/unlimited calling/unlimited text for $40 that they are offering. It charged my credit card for the...

Resolved! portal

hi moderator. im trying to replace my old number and get a new one. but also can you help me portal my old number to another carrier coz i want keep that still.thanks

Resolved! What happens when I stop the service for 2 months and there are credits?

Hi. For my friend, she will active a new PM account today (for promotion) for 30-day. She will be charged for the first 3-month but there will be credits for this weekend's promotion and referral. She will be out of town for 2 months after the 30-day...

Number change to Koodo

I’m switching to Koodo but I’m wondering how my number is going to be transferred?

can i add more data to my current 3 month period if I'm out?

Issues with porting the number to Public Mobile

How long the customers have to wait for the mods to respond to PM?I have been waiting since yesterday.

Resolved! No data service

i bought a public mobile sim few weeks ago on sep 5, all was perfect, i run out of data 1 week ago, so i purchased a voucher to get more data but so far i dont have any data ...i used 4.5gb before 30 days.. do i have to wait until oct 5 to get it or...

Resolved! Voucher Not Working

Hello, I bought a voucher for 40$ from walmart last month. The guy there told me It expires after 3 month. Now I am trying to use it and its invalid. Any one know anything about this, please reply?! I am freaking out right here! Thanks

Lost refer a friend reward

HiMy account and my wives were set to autopay, however, it did not work and we lost service. I manually payed to start the account and the autopay reward is still there. The referral rewards are gone though. Is there a way to get these back?

Resolved! number

how do I change my phone number

Cannot make local calls. Get message saying I don’t have long distance plan

Does the Geotel Note (China phone) smartphone work with PM?

I have a Geotel Note smartphone that I have been using with Rogers without issue and I just got a PM sim and activated a $30 talk, text and data plan but I cant get any service. Does this phone work with PM?

Problems creating self-serve account

Hi, Hi all - I sent the following message to the mods on Thursday, with no response yet. Anyone here have any suggestions: I've recently signed my daughter up for a Public Mobile account (50 minutes/50 texts). I wanted to sign her up for a PM self-...

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