Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm thinking of suspending my children's account for up to 89 days. My question is will there Int'l long distance add-ons remain when I activate their accounts again?
Hello, I am new with public mobile and I find it very user friendly and cheaper compare to any other company. My boyfriend is with kodoo and I was wondering if there were benefits for him or for the both of us to be with PM? Thank you.
Anyone noticed that with photo text messages do not come through with wifi? Do you have a work for this if someone wants quickly and you photo through a message? I'm think other then email. I options but seeking advice to see if you all use some...
Good Morning All, I've joined the Public Mobil Bandwagon last week, and activated two additional family members. And in both cases the Referrals, showed up pretty much instantly. However this morning I just activated a 3rd family member, and I was s...
I have the $40 plan with unlimited talk Canada-wide, however when I dial long distance I get a recording telling me I need to sign up for “talk”why cant I call long distance?
Hey everyone,New here to PM. One thing I have noticed immediately is being spammed by those wanting me to use their code or link. Can there be a better way to share the awesomeness of PM with others? I want to share why this is annoying, so that I ca...
I want to upgrade my plan. I read that this can only be done on the start of the next billing cycle. What I'm unclear about is can I go ahead and make the changes now and then it will run at the beginning of my next cycle? Or do I have to wait til th...
I,m a pm customer since feburary never had this problem before .. during phone conversation cell service drops ... says no service ? Call person back have five bars .. talk for two minutes service drops again.
Put voucher for my payment and will not allow me to get service and I now been locked out of my account online
I am unable to register my credit card. It says, despite trying to put in my address in different ways and leave out the appt. #, etc., that "your credit card transaction was denied by your credit card issuer." I have already spoken to my credit ca...
My phone number works sometimes and other times people are saying they get “this number not in service”. Is this something others have experienced and if so is there any reason why? The users on the other end confirm with me the phone number and in...
Hi There,I bought a new connection and lost the sim card before I could create a self serve account. It is on auto pay on my credit card. I do not know what to do now. Can you help please. Thanks
In this plan it says:"4.5 GB Data at 3G speed⁴"In footnote 4 it says:"4 - Plans with 4G LTE data can access maximum LTE download speeds (manufacturer rated at up to 900 Mbps; expected average speeds 12-250 Mbps). Plans with 3G data may reach download...
Got a notification for this today... Go me! I think? Lol this is a reward right? Just got it today
I currently have the $40 plan with 5GB/month + extra 1GB/month from the Holiday promo in Dec 2019. Due to COVID-19, I do not leave the house (where I have wifi) except for the occasional grocery run, and would like to change my plan to the $25 optio...
There is a promo on my account for 1gb of data, just wondering how long that is valid for and why I got that (not complaining aha)
When trying to make a local call a p voice says not active for long distance covered by plan, needs add on. Not correct as was trying local. Cannot speak to anyone to say why. Have shut off and tried again. Phone will not allow me to call anyone
Hey Community, I'm currently trying to enter a payment voucher that I purchased today. The voucher is missing 1 digit (through a freak accident that I swear was no fault of my own!) . I've attempted the numbers 1-9 to replace the missing digit. I tri...
Hi, Just found today my plan was expired yesterday. I used auto-pay for long. I logged-in and tries to reactivated. I also changed my plan while I did the reactivation. I topped up my account and paid already, but nothing happened. Still not able...
So I just signed up with Public Mobile and used the promo code from this website. The promo code gave me a green checkmark when I entered it, but looking at my account now it doesn't seem to have applied any discount. After closer inspection the fi...
Hey eveyone, So glad that I am part of this community. But now that I am here I feel like my map has been dropped and I don't know where to go! So I have a few questions for you oracles out there; or those that contribute frequently. 1.What does it t...
Now that we are in isolation. I'm on wifi more is there a way lower the cost t since I'm not using my data. I've already paid for the month.
In the last 2 weeks, I have only been able to recieve incoming calls as most of the day my phone gives me an error message 2um1 all circuits are currently busy. Please let me know if you have a solution.
Hello i set up plan $40 This plan includes: -- 5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text$40 per 30 Dayand should be charge $28 per month for 8 months promo now i am charge $38 instead of 28 1st month was charge $40 ( s...
My account was suspended today, even though the account was set up for auto-pay. When I made the one-time payment to re-activate the account, Public came back with a message saying it was declined but my online banking clearly shows the payment going...
If i change my plan, do i lose my holiday free giveaway or 1GB PROM? If i am using my phone in china, can i call canada for free since i have 400 minutes international long distance call plan?
Hi there,I was wondering if there was a way that anyone at public mobile could help me out here... I bought a couple of vouchers when I switched to public mobile from 711. I put the one one my phone and held on to the other one in my wallet. The vouc...
Just tried logging on to My Account. Failed then reset password to same password and worked Tried wife’s, did not reset. Will try later. I have correct passwords AND have entered without error. Just a heads up.
I am trying to dial into my voice mail by dialing 1 but I keep getting an error message - I can't make out the error message number but it says the number cannot be completed as dialed. What am I doing wrong? I haven't set up the voicemail properly....
