SIM card hasn't arrived yet....

[cbetson]

We ordered a SIM card online on Jan. 9 and still have not received it in the mail. Website says that we should receive it in 3-7 days. Is the wait time longer now? We are in Bancroft, ON.

[HALIMACS]

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@cbetson wrote:

We ordered a SIM card online on Jan. 9 and still have not received it in the mail. Website says that we should receive it in 3-7 days. Is the wait time longer now? We are in Bancroft, ON.

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Those time-lines should really be changed to reflect the reality of the mail system these days.

As indicated, give it 2 weeks from the order date.

If you REALLY need a SIM card and service sooner, you can get one at Walmart or London Drugs, or maybe other retailers who supply mobile services and supplies.   It's always a good idea to have an extra SIM card handy anyway -- just in case.

[Triguy]

There have been delays for delivery due to the pandemic.  It generally two to three weeks.  If you need one right away, you could try purchasing one from a local retailer.

https://www.publicmobile.ca/en/on/store-locator

[NDesai]

@cbetson Try tracking it using the order number and see its status. 
https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/td-p...

[will13am · Accepted solution]

@cbetson , with covid and large volumes of items shipped instead of bough in store, the shipping times have increased.  I suggest giving it another week.  If you still have not received the order by then you can initiate a support ticket by clicking on the chat symbol on the lower right corner of the webpage.