Hello,
I've run into a little problem and I seriously need help.
I purchased a new sim card exactly 1 week ago and it arrived in the mail on Monday of this week. I was following the instructions on porting my old phone number to Public on the app, however, I am stuck in a login loop on the app. I enter my e-mail and password, I receive the code, and when I hit confirm, it reloads back into the login page. Because of this issue, I cannot activate my new line.
I asked a question here on Monday when I was experiencing the issue above, and was told by the community to open a ticket with customer service, which I did. To this day, I still did not receive a response from them, and it's now been 4 days. To make matters worse, my plan with my old provider is ending today, so if this isn't resolved by the end of day, I will not have a phone line active.
Can someone from customer service please answer me!
