activating sim

[GlenofMacGregor]

I am stuck on step 6. activating sim.  I subscribed and chose an e sim but didn't work.  I got a new physical sim and still just go to customer service chat.  Help please.  I was billed...

[Mattpm]

i'm stuck on activating esim too

[GlenofMacGregor]

thx

[softech]

@GlenofMacGregor 

if you already got the physical sim, you need to ask support to update the sim card number on your account.  Please message them here 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there