01-22-2021 12:09 PM - edited 01-05-2022 04:58 PM
I got an email about a promotion for second month of service free and a one time data of 5GB free. If I activate by a certain date. The problem is I already activated the sim card before I got this email. How do I get this promotion?
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01-22-2021 12:30 PM
@jamesmsun wrote:I got an email about a promotion for second month of service free and a one time data of 5GB free. If I activate by a certain date. The problem is I already activated the sim card before I got this email. How do I get this promotion?
you could try to contact a moderator to help you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue
you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also send a private message to the Moderators by clicking here. there are no guarantees they will fix it for you but it doesn't hurt to try
01-22-2021 12:28 PM
@jamesmsun As long as you signed up for the offer before activating, you will get the free month and 5GB before next renewal.
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