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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My text messages are not working

Is there a customer service number or tech support number. I just set up and activated and cannot receive or send text messages

Resolved! Overcharged

I overcharged my plan. I want my one payment money back.

Time to do something about the PM spam problem on this forum

@CS_Agent The amount of PM spam on this forum is way too high. It is time to start being proactive instead of reactive. Saying "we can't do anything about it, just report it" does not cut it. Other forums that use the same platform (Khoros) have im...

Unable to set voicemail access number on Samsung S7 phone

Hi! Everytime I got a VM, I wasn't able to retrieve it by pressing 1 since the VM access number was not in the phone setting but I always get an error when trying to set the voicemail access number to 306-580-4001 which is the access number for my c...

Resolved! Need to reactivate account to switch service providers

I need to reactivate my account in order to switch service providers. Is there any way to temporarily reactivate without needing to pay for another month? Thanks!

Issue with receiving calls and texts

I can receive texts and calls from some people but not everyone. For instance, my bank has been trying to call me or send me an authentification code for ages, and the text/call never arrives. I thus haven't been able to log in into my banking app fo...

Resolved! Is there a way to get the bonus data for existing customers?

I could use the 2GB bonus data. However it seems it only applies to new activations.

Re: Beginner’s Guide to the Community

Create account

my cell number is being used by someone else

My cell number is being used to call a phone in NS. I have a limited plan and there is a person using up my 50 phone minutes per month. How do I get rid of this? They are using my cell number.

Unlimited Talk Canada Wide But No Minutes?

Resolved! Unlimited Talk Canada Wide But No Minutes?

How is This Possible? I Pay My Phone Every Month On Time and Pay for Unlimited Talk Canada Wide and Unlimited International Texting. How is It My Phone isn't Working & Is Saying Repetitively That I'm Out of Minutes and Need to Add More When I am Payi...

Resolved! Re: Account number

I want my public account number

Competitors or Public Mobile still?

Resolved! Competitors or Public Mobile still?

Hey guys, hope you are all having a good weekend. Now, we all know they're competing companies out there. Such as one that rhymes with 'matter'. My question is this: Should someone switch to a competitor or stay with Public Mobile?

Data internet speed

Hi guys, has anyone noticed any problem with their internet using data nowadays because mine becomes really slow or stops working, then I have to turn data off and then turn it back on

Resolved! picture messaging

I need someone at public mobile to confirm for me that my plan includes picture messaging and does data need to be turned on on my phone to recieve pics. Turning data on is the only way I recieve them, even if I'm connected to my home wifi. I don't b...

Resolved! Trouble activating and porting

having issues with the sim not activating...Let me begin by saying that I have had PM on my phone for 3 years now and have had zero issues.I managed to talk my wife into it and she purchased a new phone with the intention of porting her number from T...

Resolved! Cannot log in to SelfServe after porting out

I successfully ported out to another carrier, and now cannot log in to my PM SelfServe account. Is this the expected behavior?If so, how am I supposed to disable autopay?

Resolved! Add ons

Can I change to 1gbps to my $15/mo. account?

CS agent has stopped responding to my PM's

I am trying to get help to change an email address for an account and was getting help from an agent with a ticket and a code was supposed to have been sent but not received and now they are not responding to my requests to re-send the a code or any ...

Resolved! Does any of the ZTE Blade model cellphones work with Micro SIM card?

Hey guys, hope you all have a Merry Christmas and a Happy late December holidays in advance along with new and BETTER things in the upcoming year! My question is regarding the multi SIM cards that Public Mobile gave away for free a couple years ago....

Resolved! Re: US Roaming

I purchased the US roaming package yesterday from home in Canada. Today, I am in the US and do not have the package. Chatting with Simon did nothing. I tried to contact CS but the preprogrammed responses don't help. How do I activate the package I pu...

Resolved! Re: credit card charges?

has anyone who just signed up for Public Mobile notice the charge on your credit card indicating " something like KOODO TOP UP REAPPROV" ??

Re: [Price Change]: $70 for 15GB, now $60/mo.

please help. I am now without phone service. I went and bought my voucher to day as I always do at London Drugs. It wont' accept my voucher when I input into 611???

Using the same Sim card twice

Resolved! Using the same Sim card twice

I am wondering if I can re-use a Sim card? I previously was with Public, then switched providers as part of a new phone deal, but now am switching back to Public. I still have my original Public Sim card - can I activate it for a second time? I don't...

My Region Setting

Good Afternoon Im wondering why when I set the My Region Setting to PEI where I’m located it always reverts back to Quebec or BC or anywhere but the right place thanks

Resolved! Buying a Pre-Owned Phone QUESTION

Are pre-owned phones unlocked?and Do I need a public mobile plan to be able to buy a pre-owned phone? Thanks.

Activation Issue

When I activated my new Public Mobile account, I asked to have my PC Mobile number ported over. I received no warnings as was able to setup my account and activate it using my old PC Mobile number. I have been able to make outbound calls and texts, ...

Some contacts not reachable

I can't call or text some of my contacts and neither can they to me. New customer, not pleased.

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