Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i am new to PM. (less than 90 days) my account, which should be in good standing I received a text stating payment was received this month.at some point yesterday I lost data, the ability to call out or receive calls. When I went to look for answers ...
Can't hear caller but hear ringing, caller ID works but when I pick up I can't hear them
Hi Since last night I’m trying to register my new credit card for Autopay but all the time It doesn’t accepted ,I really disappointed please help me to fix this problem Thx edited by computergeek541: e-mail address removed
How to buy the same plan ...before the due date ?....
As I have said before when it comes to public mobile..."Stranger things have happened?!!" Earlier this month I briefly suspended my $10 account because I have lost my A3 somewhere in the house?!! I renewed last night and just sent a private message t...
I want to end and cancel my account immediately, including removing the auto-payment on my VISA card. I switched to Koodo and can't access my account or reach you guys. Thanks. - Edit by Dunkman: removed personal information
Keeping in mind, my phone is from pre-2001 and doesn't do fancy things like talk to the internet. I'm very happy with my phone as it still has a battery life measured in months rather than days. I got a funny looking text from the number 5129. A ...
I just bought a new phone from your website and a new Sim card as mine were damaged. I did the Sim number change and got my phone all set up now I get a message saying network not available and it is listed as public mobile in my settings? Not sure w...
I need to call the Cayman Islands. Can I add the long distance package and get access to call that area?
Why won't they process my payment
I had a situation where my cc was compromised and visa cancelled the card and re-issued. PM charged my card just before this happened (a few days) however apparently the transaction occurred after the card was cancelled and before it was re-issued so...
I have searched the community responses regarding no data availability with this phone & I have tried all the suggestions but still cannot get data on my phone. Thinking I may have to change carriers but hate to do so. Data worked fine on my last pho...
Off-topic discussion.
Hey! I'm going to the US next month and I'd like to buy some data for met time there.I've never bought add-on before so I'm not sure how the process works.If I will be there by the 15th, when should I do the purchase? Do I need to pay in advance?Than...
Hello I am having trouble to login during a process of buying a CPO phones. to get 30dollars bill credit as blackfriday deal, do I HAVE TO make the purchase with log in? or can I purchase just as guest?? I can not log in to purchase. but with payal ...
I am trying to figure out how to get a refund from my account. We have a credit and need to close the account ?
How do I contact CSA to resolve a payment problem for the add-on that is not working.
Hi there, Public mobile charged my credit card for monthly charges today Nov 24. I transferred my phone number from Public mobile to another carrier today Nov 24. Will a get a full refund back for the monthly charge that you put on my credit card tod...
Hi, Public support, I'm trying to get my old number back, I have activated a plan " pay as you ago" 2 Years agothe phone is out of service when I dial-in. Is there any way I can get my old number back Your help is much appreciated Thanks, Mjamac
Can I use your network on Note20 Smsung device for a phone plan?
Does anyone know the details of what happens when one cancels a completed port? Ie porting from pm to fido post paid and then cancelling the fido activation/contract within the first 15 days. What happens to the tel number as The pm account is clos...
I got an updated Visa card and now autopay is not working. My number is the same but the security number is different. How do I get back on autopay?
I am unable to submit a ticket through the chat bot link - the link refuses to log me into my community account.... yet here I am logged into my community account with the exact same credentials !?I have gone through all the pages of activating a new...
I got an updated Visa card and now because I have a new security number it no longer accepts visa payments. How do I change the information so I have autopay again.
Is Public Mobile a serious business oriented company? Are they able to service their customers? Are they in business of selling not usable SIM cards? I am trying to activate my SIM card and it fails .... and I can't find a way to resolve this .... I ...
Anyone else ever get this message when refreshing their Community page? It has only ever happened one other time to me before. And before you post how to fix it...well, it is fixed after clearing cookies.
