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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! roaming package

I will be buying the roaming package for $20 one day before I leave for the US. Will I be able to determine if the roaming feature works before I leave for the US?

Resolved! Went to make a payment and it says i dont have a plan

So I went to pay my plan because the auto pay doesn't always work for some reason, and now there is no plan details, I cant re-activate it, I cant even see other plans to switch to. It also says there's no balance owing. it's just blank.Your plan exp...

NO network service/connection

I just returned from the US but my phone still indicates that I am still there. I am in Canada now but I am not able to get any call service. I still receive messages from Public asking me to purchase US roaming services.

Resolved! Help

I am trying to help my friend who's a senior and doesn't have a computer. He got a new phone and needs to transfer his number to the new sim. I'm having a really hard time and can't get in touch with a human. Can someone please help!

Resolved! International call to Saudi Arabia

I have 500 international minutes in my account, however when I try to call to Saudi Arabia it says “please check the number and try again” or sometimes it will just end the call without even dialing. I’m calling in the format:011966xxx-xxx-xxx

Réclamation

Resolved! International coverage

Hello!I was just wondering if I would still be able to receive text messages if I were to travel abroad. Outside of the US and Canada. Or is that beyond the coverage range? Thank you!

Resolved! Missing 2GB bonus for the next 12months, $25+ plans?

Hi, I saw that the "2GB bonus for the next 12months, $25+ plans" flash sale is supposed to be until April 15 (today) at 8:59PM PST (11:59PM EST) from this post https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-the-...

Resolved! Porting complete but SIM cannot connect to network

Hello, I've just ported my number from Call Centric (a VoIP provider). A representative from Public Mobile called to confirm the company name and advise that the port would complete on Wednesday (today is Friday). On Wednesday, as expected, I receive...

Resolved! Promotion missing!

Hello, my 3GB promotion disappeared from my account recently! Where did it go??

Change to a specific number

Hi there, am I able to change to a specific number? I've looked through the options dozens of times in the "change my number" section. I was one digit off one time!! It would be great to be able to type in the number that I want to see if it is avail...

Resolved! How to get the receipt for the payments made?

Transaction History page is not showing the exact amount deducted. It does not have the tax and processing fees information. I need the information for reimbursement purpose.

How do I get someone to help me?

I have been trying for 4 weeks to get answers to my questions. I have sent out messages for help. I get a reply from an agent asking me to verify my account. When I respond to all the questions no one answers me after that. I have multiple messages i...

OTP from Facebook is not working after porting from Fido to Public Mobile

Hello there,I can not receive any OTP short codes from facebook after porting from Fido to Public Mobile. I need help so that I can get my otp codes again. My cell number is 604-900-9091.Thank you

Resolved! i can not top up my vocher

why i CAN NOT TOP UP MY NEW CODE

Pay by vocher

Hi I have a vocher but every time I try to pay by vocher it does not accept it. Can someone help me please. I had the same problem last month. Thank you Naz

Resolved! Is the Google Pixel 6 compatible?

Is the Google Pixel 6 compatible with public mobile. My IMEI isn't compatible with freedom so I'm wondering if it might be compatible with public. I'd appreciate any help. Thanks!

confirmation text

I am trying to open up a account. When I populate my phone # it will not send me a confirmation text to my phone.

Can't receive calls from my girlfriends cell number

I can call her but she can't call me/not have it ring on my phone physically.

call quality

receiving end cannot hear me?

Resolved! Password nor working

Hello, How can i open my account under my email xxxxxx@xxxx.com because i need to upgrade my connection but i forget my password and security questions, can you call me to my phone xxx xxxx. Edit by Dunkman: removed personal information

Resolved! 11Automatic monthly payment - date issue advanced every month

I starter my account on 25th of the month a while ago, why is the payment talen EARLIER each month: for ex. 10/18/21, 11/17/21, 01/16/22, 02/15/22, 03/17/22.What is the explanation for this "mobile" avcounting method?

Resolved! second sim

Hi there, I want to refer my wife to PM, I wonder if I can use my account for 2 Sim cards? or she has to make her own account.

Resolved! Scammers sending messages to Public Mobile Community/Private Messages

Hi everyone,Every 2 days I get a scammer message as follows:"Over $350 per day! Online work from home! Paycheck every day! Work remotely from the comfort of your home and receive your paycheck every day! No experience needed, no boss over your should...

Account suspended due to expired credit card

My account has been temporarily suspended due to expired credit card. Unable to find a way to enter new expirey date.

Resolved! Status of account

I ported out yesterday. Want to know the balance on my account.

Sim for US

Resolved! Returned Phone

Hello, I have returned my phone which I bought from PM. I have asked for a replacement. It's one week since it has been delivered to the return address. How would I know the status of my replacement?

Resolved! locked out of my account

I can't login to my account. It says "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."Do you know how to contact them.

Dropped calls / horrible reception GTA

The past 3 weeks I've been experiencing terrible reception. I've never had this issue in the past 2 years using this service, it just started happening often in the past 3 weeks. I would drop down to 2 bars regularly. A few calls dropped, but most ti...

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