Top up

[Danielleginab]

Can't get in my account or top up

[esjliv]

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@Danielleginab wrote:

Can't get in my account or top up

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Hi @Danielleginab ,

If you are having self serve account log in issues, try clearing your browser's cache and open a tab in incognito mode - this can help with finicky websites.

Your username is an email. Go the "forgot your password" route (like @JK8 suggests) if your password is not working.

[HALIMACS · Accepted solution]

@Danielleginab 

To use *611, you'll need to know your PIN number.

If forgot password link doesn't work for you, you'll need to contact the moderators.

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[JK8]

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@Danielleginab wrote:

Can't get in my account or top up

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Can you give more details? Can you call 611 to top up? 

If you forgot your password try the Forgot your password link.