My account has been suspended. I am trying to make a payment and I can’t remember my pin #.

[Anonymous]

 @Yoanchai : Check your phone for texts from 611. The first entry might be your PIN. It could also be stored on the SIM itself.

You can also use the Instant Top-up method at a few stores.

Did you activate yourself online? Or in a store? If yourself then you can also make payments in the self-serve. If from a store then did you create a self-serve account?

Edit: Oh...and vouchers from many stores or online. You don't need a PIN for those.

[HALIMACS]

@Ozie

You do not need a PIN number if you're using *611 with your phone to make a payment via a payment voucher.

Can buy one at many locations:

https://publicmobile.ca/en/on/payment-voucher

[hTideGnow]

your account is suspended, but you should still be able to make payment..on Self-Serve with Credit card, then reactivate the account..

did you mean you can't logon Self-Serve at all??

[darlicious]

@Ozie 

It may be easier and faster to buy a voucher and load it onto your account via 611. Simply dial 611 from your phone. Press ( 1 ) then ( 1 ) again and enter the 12 digit code.

[esjliv · Accepted solution]

Hi @Ozie ,

Can you make a payment in your SELF SERVE account: https://selfserve.publicmobile.ca/

Only way to reset set your PIN is through the Moderators.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)