Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i need to change my self serve email. how can i contact the moderator team?
Hi, I got a message when I went to activate my public number that if I want to port my T/K number over to Public I have to get assistance in doing so from a moderator. Can I get some assistance with this please? Thank you, xxxxx xxxxxx Edit by Dunkma...
Tried logging into my account and it said password was invalid and locked the account. I tried a password reset and it said my account was locked out. I waited over an hour and tried the password reset function again buit it give s a weird message....
When ever I try to sign into or sign up for an account and self serve account, I get a message that says Invalid SIM, yet I already have a Phone number and Plan. edited by computergeek541: customer's information removed (Thanks for removing that fo...
I have confirmed my sim card was changed. I have changed my password, my security question, and I have disabled my account. See ticket # xxxxxxxxxx. I have seen this happen before with my son's PM account.
Happy to say I've just succeeded in setting up my account and porting my number from another account. It took me a long time, with calls to my previous provider and a PM live chat, to work out what info to enter in the 'Old Service Provider Equipment...
Hello Picked a service, provided payment details and set up an account. Ported number from previous provider and now sim card did not register. How to I get the sim activated? James
my password is not correct now I am block and cant reset my password
SIM card stopped working for no apparent reason - nothing has been changed - I get only emergency service
Recently signed up with public mobile. Voicemail was setup by calling my number directly. However, when i press the "voicemail" button on my iphone 8 it doesn't transfer to voicemail. It shows up as an "error". I can still check voicemail via cal...
Hi,I just created a new account (successfully, as far as I can tell) and got the confirmation email (two, in fact). When I go to self-serve to log in and initiate a port from Koodo, I cannot log in. I figured maybe I had typed my password wrong, so I...
When I push 1 for voicemail I get a message "Connection problem or invalid MMI code"How come?
I was told there was an issue with back end of system? How do you fix it
Hi Just buy the Sim Till i did not received when will i expect to sim card because its too urgent can you please tell me when Myself xxxxx xxxxx.Order Number xxxxxx Edit by Dunkman: removed personal information
Does PM have port confirmation to prevent sim swaps or does it just allow the port to go through without a text confirmation?
Hello, I referred my friend yesterday to apply for Lunar bouns, and I checked my rewards but the Lunar bouns do not appear in my account!
Hello , I checked my transactions of my Visa card and it seems that the auto reward doesn’t applied to my plan , as my plan is 30$ per month and if I pay using autopay I should pay 28$, but in my visa transaction shows 31$ !
What is the weakness of Canada wide in compared to Province-wide? They are the same price and include other same content!
New Sim card accidentally added to suspended account. I bought pm phone . Will old pm sim card work if I put it into my phone if I reactivate it. It said I can make a payment. Can I remove my new sim card and enter it under new account with pm. Help ...
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