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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment

Hi! I need your assistance. i am trying to pay and add my visa debit card, for some reason is denied. I called my bank and everything is good on their end. I tried dialing 611 but I can only make a payment for an existing card. Please help! My accoun...

Re: Account access

Can u help me my account is disabled

Resolved! Moving to Another Province

I will be moving to another province. I read about changing the number in other posts. But what I want is to port out my existing number to some other cheaper service outside Public Mobile, so I can still use the number when I come back. And I wan...

Phone was not receiving sending calls

So my daughter phone wouldn’t receive or call iPhone 8 Texting worked. Tried everything. Reset update restore nothing worked. Must have been SIM card issue. Took sim out then back in. Still not working. Took sim out put in my phone Both on publi...

Resolved! autopay discount

When I signed up with Public Mobile, they were advertising $2 off each month if I signed up for autopay which I did, but I have yet to see the discount. They may have included a cut-off day NOW, but at that time there was not a cut-off date. Plus I w...

No service

Hi , have no service and have tried all resets . On automatic billing

Resolved! How do I find out my account number?

I have been trying to contact Public Mobile for a month every way I can possibly think of. I have a ticket number....237764-556 and yet no one has contacted me back. My husband died and I do not know his passwords. I created an account in order to ...

Call directly to voicemail

Phone doesn't ring. All calls go directly to voicemail. This just started after 9 mos as a customer. Account is up to date. This is very frustrating and causing me to think about changing cell carriers

Can’t make LD call with no minutes used

I have not used any LD minutes and have unlimited Canada wide calling but can’t make a LD call. Get message sorry, all my minutes used, to purchase more minutes dial *611 or go to website to buy more. This has never happened before!

Sim card not detected

Hello, I've been given an iphone SE that has been unlocked. I reset it completely, changed the APN settings, and, on the first day, my sim card would alternatively be detected and not be detected. I'd power it down, and manage to get access to the ne...

Not receiving OTP, no numbers blocked.

I'm not receiving OTP for my VISA card transactions. Many OTP work from banks, government, apps. Just this one VISA issuer I'm having issues with. I unblocked every phone number in my SMS settings.

out going text messages not be received be recipients

Hi, I’m still not able to receive texts or calls, but am able to call out and text.Is this is a network problem.Any idea when this will be fixed??

Account access

I can't access my account. I've reset password serveral times, but it won't recognize my password and am locked out. I'm trying to change my credit card info for auto pay as I have a new card. Payment is due tomorrow. Why is it so difficult to ge...

Profile

Cannot set up profile. Everytime I put in my email and verify it it says they do not match even though they do.

Ordered SIM card for more than two weeks but still didn't get it

Hello,Can someone check why I haven't received my SIM card. I ordered on May 1. I didn't see any update on order info in public mobile web site. I need to get it today or I have to cancel the order.

need to cancel as overseas

how do I do this?

Puk code

My sim is locked after a reset, says I need a PUK code

Resolved! i want to remove voicemail

what is the code please to remove voicemail

Resolved! Locked out of my account

Hello i'm locked out of my account. I tried many things but I get redirected to chatbot or receive errors at every turn.... Why is it so hard to contact customer service ?

Making long distance call service not working

I already have long distance addon to call India, have been using it for a while however since yesterday afternoon can't make call. Message comes up long distance charge may apply then next message 6UT1 number not in service

From Victoria BC

Hi, I’m still no able to receive texts or calls, but am able to call out and text.I’ve heard this is a network problem.Any idea when this will be fixed??

Resolved! My phone has stopped receiving text messages.

Hi There, My phone stopped receiving text messages yesterday. How do I correct this? Thank you!

Not registered in the network - already reset, reinsert SIM card, change device, nothing works

My phone cannot get registered in the network.I switch phone, reinsert SIM card and nothing works.I think it is a problem on the Public Mobile network.Can someone help?Thank you

Unable to receive calls, all incoming calls are going over to Voice mail

Hi, I am in BC , having trouble today with network, not receiving any incoming calls . Kindly help .

Resolved! Still did not receive sms confirmation

Hi there, Could you please helping me to complete the port out as I’m trying to port out (keeping my number) to another provider since few weeks ago but without success. I still didn’t receive the sms confirmation after been requesting from both side...

Resolved! PROMOTION CODE HELP PLEASE!!

HelloI need help pleaseToday I convinced one of my friends to activate an account with PM. I have recently changed my phone so I was not able to have access to my PM account to get the referral code and get the benefit. When I was at the store, the l...

Pay as you go

I want to know if public mobile has prepaid plans?

Resolved! No notification about reaching data

Hello I am currently frustrated! I have not received a notification about me reaching any limits on my data and now I have none. I am currently working in BC and data is essential. Not sure if this is a glitch in the motifs room system, but I do not ...

Resolved! Access account - CC Updates

I am unable to access my account. I have requested a password reset and not received a response.

Resolved! Transferring my PM number to another carrier

how do i transfer my PM Number to different Provider after im locked out of my PM account?

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