Community

Cell phone warrenty repairs

I recently bought a public mobile reconditioned i Phone 8 plus.  the internal speaker doesn't work at all.It has supposed to have a 1 year warranty. How do I get it fixed

Signed Up & Questions about porting Phone #

Ported home telephone number from Bell - a landline not a cell #How does this work (number is still active with Bell) - will it just automatically port over and the landline will disconnect and my cell will be working?  What is the general time frame...

My account

I can’t remember my email and can’t reset it

Email was hacked and I can't sign in to my account.

My email was hacked.  My password was changed and I can no longer enter my email account or change my password.  As a result I can no longer open my account with Public Mobile.  I can't even speak with the auto help assist.  What can I do?

Need to change my bank details

Hi,Need to change my bank details but cannot remember neither password and my security question.My plan has been deactivated cause the payment didn't went through.Need to speak to someone to change my bank details as i cannot get into my account !

Account deactivated

Hello, I recently ported my number out so my account was deactivated and I don't have log in access anymore. How can I make sure the pre-authorized payment was also removed/deactivated not to be charged moving forward? I'm trying to submit a ticket t...

Public Mobile Points Issue

Hi Guys, I referred friend to PM more then a month ago but I have not received any PM points yet, any idea?

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Data Problem

For about two weeks now I’ve noticed when I turn my data on it will connect for my fb messenger but not my actual internet I can make it to google but that won’t even load fully or properly than it’ll crash and when I try to type in any webpage it’ll...

credit card payment

my plan has just expired today and im trying to change my credit card but it keeps saying its unable to verify my card. I've been able to verify my card with zero issues on everything else and i've had issues with public mobile payment in the pass I ...

Phone

Had my phone almost year plan is paid has lots of credit it auto pays and the phone hasn't worked for over a week. Help

Koodo Prepaid Plans

I see now that Koodo Prepaid has matching plans to all of Public's plans and a few others with "4G" capped speeds. I'm curious as to what people see as the differences between or why Telus is overlapping. (Postpaid plans overlap pretty significantly ...

My plan won’t renew

I’m on the 25$ phone plan and am on auto pay but my plan won’t renew even though I have sufficient funds and I have tried making payments but my plan won’t activate again.what do I do?

voicemail

How can I remove voicemail from my public mobile phone plan ?

Community

Hi there I purchased an iPhone 8 but received an iPhone 6. I need to return it but cannot find a contact for public mobile. Renee Baird

Payment

The funds on in my account. The plan was due today. It keeps telling me to reactive my plan. Everytime I try to make a payment it's says there is something wrong with my card. I even tried using a different card. Still won't let me. Please help

Sim Card

I purchased a Sim Card from Public Mobile. The Sim card I received is too large for my iPhone 11 pro. I did not know the cards come in different sizes. I do not know what size card my phone requires. Is it possible to return this card for one that fi...

Unused international miniutes

I have noticed that it states that I have used 66 international minutes I know I have not made any international calls, I have  gone through my account and can't find any usage.

When activated a sim can i transfer my reg public mobile number to it

Please say i can,  im hopeless otherwise

Need help

I got billed twice this month when I only pay monthly only!

change email address

I need to change my email address

Forwarding calls

hi there,I was trying to cancel the forwarding number but still in there. Any ideas how I totally delete it. Thanks 

Account temporarily suspended and account locked

I've added 20 dollars to my account but have Bern locked out and my account is temporarily suspended I want to add more money with my credit card but can't get access I do t know my 4 digit password either nothing is working I just want my phone to w...