SIM unavailable pop up on multiple phones

[pwcrane]

I am getting a SIM unavailable error pop up and no service at random times.   I thought it was my phone, so I switched my SIM to another phone and same thing.  Been happening over the past 2 weeks at random times.

[pwcrane]

Don't think, this has been happening for the past 2 weeks, I remove the SIM and I get service back.  It happened more on my original phone, so I thought it was the phone.  I switched phones and now it is happening with this phone as well

[BKNS27]

@pwcrane 

Check to see if there is a temporary outage in your area. Contractors could be working in your area. Check map:

https://istheservicedowncanada.com/status/telus/map 

Otherwise, it could be a backend provisional issue with the SIM as stated by @walker1.

[pwcrane]

Thanks

[walker1]

@pwcrane 

Either send a private message to CS_Agent or use the Chat Bot Simon to get a service ticket.

[pwcrane]

How do I contact a CSA?

[walker1]

@pwcrane 

You should contact a CSA from Public Mobile and have them look into your sim card and provisions.