New SIM, New number, new subscription - all activated but still number doesn't work

[ramasnag]

Got a new phone, new SIM, new number, new subscription - all paid and done- downloaded the app to activate the new SIM. It's stuck at step 6 - which is to validate the new number by sending a 6 digit code to the new number. The issue is the new number is unable receive calls or messages. The signal bars are all blank. Tried restarting on multiple phones but still unsuccessful. Anybody has a suggestion (other than raise a ticket which I have already done and have no response even after 24 hours)

[Dunkman]

@ramasnag 

Hopefully, CSA contacted you already.  Seem like slower response times recently. 

If not, I have send you the Telus team porting team number

P.S. I moved your post to the main Get Support section. Better visibility. 

[ramasnag]

Thank you Slusagm for the update. Its a physical SIM. I am able to login to the app and have also raised a ticket. I have shutdown/ restarted the phone as well.

Somehow think it's a porting issue. Can you PM the contact number for potting issues?

[slusagm]

@ramasnag 

is that eSIM or physical sim?

try reboot the phone and try login app once more.  But if you need PM to help, just open them a ticket.

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage