Complete Service Outage (No Network Access)

[Vini1804]

• Hello,

I have had no service for over 3 days and this issue is still not resolved despite multiple attempts.

My situation:

• eSIM has been reinstalled several times (including re-purchase)
• IMEI is clean and fully valid
• iPhone shows “Network unavailable – Public Mobile”
• Basic troubleshooting has already been done (restart, airplane mode, network reset)

This is clearly NOT a device or SIM issue, but a network provisioning failure on your side.

I need this escalated immediately to Tier 2 / network support.

Please:

• Fully reset and re-provision my line on the Telus network
• Remove and recreate my eSIM profile in your system
• Confirm when my service is restored

This has been ongoing for too long without resolution. I need a real fix, not basic troubleshooting.

Thank you.

[CSA_PM]

Hello @ Vini1804,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech]

@Vini1804 just to confirm, check if you phone is blacklisted (you should could have multiple IMEI, check them all)

https://www.devicecheck.ca/check-status-device-canada/

And I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until later in the morning)