@hockeymom2
Does it all make sense now? Sort of? Your only concern should be the pending charge on your credit card which should drop off as your plan amount charge of $53.11 ($55 - $8 (rewards)=$47+tax ($6.11)=$53.11).
While your transaction history looks messy you have to understand pm is charging you for a promotion that was designed for new customers only. A new activation promotion always requires the new customer to pay the full amount of the plan upfront and they are credited back the promotional price.
The same concept is applied to existing customers accessing a promotion that by way of a coding glitch allowed them to also take advantage of by changing plans immediately or by scheduling it. The payment system cannot credit your account until you actually pay for the new plan. Once you do and your account displays the new plan then the system can automatically issue the $20 credit. It can then also reflect the discount credit of $20 on your upcoming bill for your next renewal.
When your account goes thru renewal process next time once midnight strikes between Day 30 and Day 1 of the new cycle and you can no longer change plans or cancel scheduled plan changes the $20 credit for the new cycle will be applied before your plan amount is charged making the plan amount $35. You will also have the $20 discount credit from your current 30 day cycle in your available funds applied to your plan amount $35 - $20=$15 and you will also have your $8 in rewards applied $15 - $8=$7. Your autopay credit card will then have $7+tax charged for your next renewal. Your following renewals will have $35 - $8=$27+ tax charged to your autopay card.
As long as you don't allow any chargebacks to be applied to your pm payments. Any chargebacks to prepaid mobile payments even accidental ones are treated with the harshest of policies by pm that includes account suspension, 12 months of severely limited account access and the inability to pay by payment card.....pm vouchers only will be accepted for payment.
Cancel any pm disputed payments with your bank/card issuer and deal with pm customer support directly if a double charge actually goes thru to your credit card. Pm will issue credits immediately and try to issue refunds back to your card within 3 to 5 business days when they are at fault.
If needed you can contact customer support via the links in the linked post below....
https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p...
